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Ongoing Issues

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42800 Views
  • 66 replies
  • 25 likes
  • 42800 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878179 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878179 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26414 Views
  • 4 replies
  • 0 likes
  • 26414 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Volume control Android app glitch

Pixel 6 proSetup-Playing Spotify on Android app and connected to Alexa Dot-Viewing song lyrics IssuePhone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-PAGE view. Volume works properly when Lyrics in HALF-PAGE view. App...

  • Regular
  • Pixel 6 pro Setup -Playing Spotify on Android app and connected to Alexa Dot -Viewing song lyrics  Issue Phone volume control does not change Alexa Dot volume while viewing Lyrics in FULL-P...
  • Ivelina
  • Moderator
  • 1115 Views
  • 5 replies
  • 0 likes
  • Volume Control
  • 1115 Views
  • 5 replies
  • 0 likes

Standardise features on iOS and Android/Windows

Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense.

  • Newbie
  • Why and how does Android and Windows get better features than that of iOS? For example on Android you get to play Playlists in order and not suffer from the smart shuffle nonsense. 
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Opción almacenamientos

PlanPremiumCountryEspañaDeviceSamsung A54Operating System My Question or IssueHola, quiero descargar música para escuchar sin conexión pero no se donde me va en el teléfono. No tengo SD sería en la memoria del teléfono y en configuración no encuentro...

  • Visitor
  • Plan Premium Country España Device Samsung A54 Operating System     My Question or Issue Hola, quiero descargar música para escuchar sin conexión pero no se donde me va en el telé...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play or access anything with the android app.

PlanPremiumCountrySpainDeviceZTE Nubia Red Magic 7 16/256Operating SystemAndroid 12My Question or IssueI can't use Spotify.I tried reinstalling, updating, and everything and it just doesn't work.The app says like "Something occured. Try again?" I pre...

  • Visitor
  • Plan Premium Country Spain Device ZTE Nubia Red Magic 7 16/256 Operating System Android 12 My Question or Issue I can't use Spotify. I tried reinstalling, updating, and everything and it ju...
  • Yordan
  • Moderator
  • 861 Views
  • 6 replies
  • 0 likes
  • Android
    nothing
    Play
    Playlists
  • 861 Views
  • 6 replies
  • 0 likes

Superuser Contribution Liked Songs

So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was always my indie or blues or R&B songs. And i just wanted...

  • Casual Listener
  • So I'm on a Galaxy S23 and I been a Spotify premium member for quite sometime and one day when i was just listening to my daily liked songs, I realized none of my rap songs were playing. It was alway...
  • OscarDC
  • Moderator
  • 284 Views
  • 5 replies
  • 0 likes
  • 284 Views
  • 5 replies
  • 0 likes

Superuser Contribution I've been noticing slow playback and/or playback stops in the middle of songs on my android and xbox

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Yordan
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song Downloaded icon not showing...

Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playlist. However, now this marker/icon is gone everywhere else than in the ...

  • Composer
  • Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Earlier I was able to use the Downloaded song marker/icon as a kind of marker of songs already are in my playli...
  • AlejaR
  • Moderator
  • 4833 Views
  • 19 replies
  • 1 likes
  • album
    downloaded
    Icon
    marker
    songs
  • 4833 Views
  • 19 replies
  • 1 likes

I can't seem to open the Spotify app on my phone.

Anytime I open the app, it just loads for some minutes and then it brings up the "try again and dismiss" screen

  • Visitor
  • Anytime I open the app, it just loads for some minutes and then it brings up the "try again and dismiss" screen
  • MauriceMV
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Loads of Problem: Headphones controls, Android auto, pauses

Hey,Not sure what can I do to fix my problems. I hand completely uninstall and reinstalled the app which helped a little but not with everything. I was running into these 3 problems:1. Random playback pauses2. Android auto display is grey. Icon is al...

  • Visitor
  • Hey, Not sure what can I do to fix my problems. I hand completely uninstall and reinstalled the app which helped a little but not with everything. I was running into these 3 problems: 1. Random pla...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts not downloading

For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times. PlanPremiumCountryUSA DeviceSamsung Galaxy S23Operating System Andr...

  • Newbie
  • For the past week or so I have been unable to download podcasts. I can download songs. Anyone else had similar issues. I have cleared the cache and restarted my phone numerous times.   Plan P...
  • OscarDC
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I hide the DJ and automixes?

Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature. I am able to dismiss the Artist specific mixes us...

  • Regular
  • Using the Android App, the new Beta DJ takes up the entire screen (on 4/13/2023). I want to be able to dismiss or hide the DJ interface. How can I do that? If I can't do that, please add that feature...
  • Not applicable
  • 2585 Views
  • 8 replies
  • 3 likes
  • 2585 Views
  • 8 replies
  • 3 likes

Solved!!Superuser Contribution Adding song to a que closes the app

PlanPremiumCountrySouth Korea DeviceSamsung Galaxy S22+Operating SystemAndroid My Question or IssueWhen I add a song to a que by sliding it, it closes the app automatically like the video below. Edit) I've tried clearing cache, but it didn't work out...

  • Regular
  • Plan Premium Country South Korea   Device Samsung Galaxy S22+ Operating System Android    My Question or Issue When I add a song to a que by sliding it, it closes the app au...
  • Ivelina
  • Moderator
  • 311 Views
  • 3 replies
  • 1 likes
  • 311 Views
  • 3 replies
  • 1 likes

Solved!! Spotify PC can't find my Android Phone

Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it. Both the PC and Spotify are on the same network. Both Spotifys are logged in to the same account and can access the internet an...

  • Casual Listener
  • Spotify can't find my Android Phone, it doesn't show up in the Devices list and I can't sync my local MP3 playlists to it.   Both the PC and Spotify are on the same network. Both Spotifys ar...
  • Lilybeth
  • Visitor
  • 28539 Views
  • 23 replies
  • 0 likes
  • 28539 Views
  • 23 replies
  • 0 likes

Solved!!Superuser Contribution How can I stop Spotify from auto-starting when I connect headphones

Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to connect devices without some app automatically taking o...

  • Casual Listener
  • Every time I connect my headphones, Spotify launches and takes over. Even if my phone is ringing at the time and I'm trying to answer a call, I have to go stop Spotify first. I should be able to ...
  • OscarDC
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Spotify adding songs to my Playlist queue

PlanPremiumCountry DeviceAndroid Operating System(iOS 10, Android Oreo, Windows 10,etc My Question or IssueI just updated the android app. Spotify is now mixing in songs they think I will like in the play queue. I hate this. I turned it off at some p...

  • Regular
  • Plan Premium Country   Device Android  Operating System (iOS 10, Android Oreo, Windows 10,etc   My Question or Issue I just updated the android app. Spotify is now mixin...
  • Amayy
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Media player with Spotify is on notification screen without playing

Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Only problem is: I don't play Spotify. It's playing on...

  • Casual Listener
  • Hi there! I've got this problem with my OnePlus Nord 2, where whenever I swipe from the top, to check the notifications and statuses, I sometimes see a mention of the mediaplayer playing Spotify. Onl...
  • Eelcootje
  • Casual Listener
  • 950 Views
  • 3 replies
  • 0 likes
  • 950 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S10Operating SystemAndroid 12 My Question or IssueBeen having several issues with local files. The first is that they at first appear to download and are playable, but then after a period of time, ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy S10 Operating System Android 12   My Question or Issue Been having several issues with local files. The first is that they at ...
  • Yordan
  • Moderator
  • 250 Views
  • 3 replies
  • 1 likes
  • 250 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution My bluetooth headphones open Spotify immediately after pressing play button

Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. Sometimes I'm in another app and I want to play/pau...

  • Newbie
  • Every time I take my Bluetooth headphones out of the case, most of the time I accidentally press the play button, when this happens my Spotify app automatically opens and plays the last song played. ...
  • Joan
  • Moderator
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify keeps crashing

I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please

  • Visitor
  • I might be able to liste to a couple sones before it fully closes on me. It's very annoying. What to do? I already logged every device put, changed my password.... I am so desperated now. Help please
  • Maria
  • Moderator
  • 336 Views
  • 4 replies
  • 0 likes
  • 336 Views
  • 4 replies
  • 0 likes