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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42824 Views
  • 66 replies
  • 25 likes
  • 42824 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878187 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878187 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26420 Views
  • 4 replies
  • 0 likes
  • 26420 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs not playing

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I know this has been mentioned before I googled it first, but there seems to be no solution, so I'll ask post it again: I have the paid for app and an extensiv...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I know this has been mentioned before I googled it first, but there ...
  • Guido
  • Spotify Legend
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Song Full Picture Display on Android Car Radio

Country SwitzerlandDeviceXTRONS PB78JCCPOperating SystemAndroid Oreo My Question or Issue Befor the last Update, The Screen of the Music Titel was good to show, but after Update is the Titel Picture very small. The first Picture is after Update, the ...

  • Casual Listener
  •   Country  Switzerland Device XTRONS PB78JCCP Operating System Android Oreo   My Question or Issue  Befor the last Update, The Screen of the Music Titel was goo...
  • Guido
  • Spotify Legend
  • 1185 Views
  • 5 replies
  • 1 likes
  • 1185 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Connect will not connect

PlanPremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify has worked flawlessly for the last couple of years. Recently, I've been having connection issues on both my phone & laptop. (I have a a ga...

  • Regular
  • Plan Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spotify has worked flawlessly for the last couple of years. Re...
  • Jemi
  • Spotify Legend
  • 1741 Views
  • 3 replies
  • 0 likes
  • 1741 Views
  • 3 replies
  • 0 likes

Keeps cutting out

PlanPremium CountryUK DeviceSamsung Galaxy Edge Operating System Android My Question or IssueYesterday my Spotify just started to cut out about 4 seconds into each song. I didn't think much of it but today it is doing the same. I have done the follow...

  • Newbie
  • Plan Premium  Country UK    Device Samsung Galaxy Edge  Operating System  Android    My Question or Issue Yesterday my Spotify just started to cut out ab...
  • 608 Views
  • 0 replies
  • 0 likes
  • 608 Views
  • 0 replies
  • 0 likes

[Discover Weekly] Keep suggesting me Polish songs

Hi,Every week I get polish songs suggested. I keep trying to dislike all Polish authors but the amount off suggestions is not getting lower. Can somebody remove once and for all Polish songs from my discover weekly lists? Maybe there is a hidden opti...

  • Newbie
  •    Hi, Every week I get polish songs suggested. I keep trying to dislike all Polish authors but the amount off suggestions is not getting lower. Can somebody remove once and for all Polis...
  • 288 Views
  • 0 replies
  • 3 likes
  • 288 Views
  • 0 replies
  • 3 likes

Can not share Spotify songs on Instagram in my honor 9

PlanPremiumCountryBrazilDeviceHonor 9Operating SystemAndroid Oreo My Question or Issue Do you have a solution to this problem?I would like to know if anyone knows if there are any solutions to be able to share the Spotify songs on Instagram. Because ...

  • Casual Listener
  • Plan Premium Country Brazil Device Honor 9 Operating System Android Oreo   My Question or Issue  Do you have a solution to this problem?I would like to know if anyone knows i...
  • Selenyas
  • Casual Listener
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Recently played not showing entire album

Subscription: PremiumCountryCanada Device(Samsung Galaxy Operating System (Android Oreo.) My Question or Issue Hey I was wondering if anyone else had this problem. When i click on an album thats is in my recently played, it only shows the downloaded ...

  • Newbie
  • Subscription: Premium Country Canada  Device (Samsung Galaxy 😎 Operating System  (Android Oreo.)   My Question or Issue    Hey I was wondering if anyone else ...
  • 434 Views
  • 0 replies
  • 0 likes
  • Android
    Android App
    Android Galaxy s8
  • 434 Views
  • 0 replies
  • 0 likes

Superuser Contribution Chromecasting silence

Spotify is casting silence when I try to cast from my Pixel 2 XL to any of my Chromecast devices in my house (several - Google Home, Chromecast Audio, etc). I can see the song advancing on my phone, but nothing is coming out of my Chromecast attached...

  • Regular
  • Spotify is casting silence when I try to cast from my Pixel 2 XL to any of my Chromecast devices in my house (several - Google Home, Chromecast Audio, etc).   I can see the song advancing on m...
  • Jemi
  • Spotify Legend
  • 868 Views
  • 5 replies
  • 0 likes
  • 868 Views
  • 5 replies
  • 0 likes

Superuser Contribution App opens on my phone when playing spotify on my computer

PlanPremiumCountryUKDeviceMoto g5+Operating SystemAndroid 7.0Spotify App version8.4.70.666 armV7 My Question or IssueWhen I play spotify via my computer, the spotify App on my phone opens and I can see the song that is being played. It doesn't actual...

  • Casual Listener
  • Plan Premium Country UK Device Moto g5+ Operating System Android 7.0 Spotify App version 8.4.70.666 armV7   My Question or Issue When I play spotify via my computer, the spotify...
  • Jemi
  • Spotify Legend
  • 5194 Views
  • 4 replies
  • 0 likes
  • 5194 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify trying to play songs not downloaded when offline

I'm frequently having many problems with Spotify but unfortunately it's the least garbage music streaming app I've tried so I just have to suck it up. My current major problem is Spotify trying to play songs that I don't have downloaded when I don't ...

  • Casual Listener
  • I'm frequently having many problems with Spotify but unfortunately it's the least garbage music streaming app I've tried so I just have to suck it up.   My current major problem is Spotify try...
  • Peter
  • Spotify Legend
  • 810 Views
  • 3 replies
  • 1 likes
  • 810 Views
  • 3 replies
  • 1 likes

Solved!! Spotify keeps on signing out of my account...HELP!!!

Hello, I am using Spotify for Android. Spotify keeps signing me out whenever I open the app, and it's NOT because I cleared the app's data.It's because whenever I close the app, it signs me out. I don't know why this happened, but I didn't even hit "...

  • Visitor
  • Hello,   I am using Spotify for Android. Spotify keeps signing me out whenever I open the app, and it's NOT because I cleared the app's data. It's because whenever I close the app, it signs m...
  • Billy-J
  • Spotify Star
  • 10608 Views
  • 10 replies
  • 0 likes
  • 10608 Views
  • 10 replies
  • 0 likes

Filter Playlist Not Working Properly

PlanPremiumDeviceGoogle Pixel 2 My Question or Issue When filtering a playlist (lets say, I want to find a single artist within that playlist), it works - it shows only the searched item. However when I play, if shuffle is on, it will ignore the filt...

  • Casual Listener
  • Plan Premium Device Google Pixel 2     My Question or Issue  When filtering a playlist (lets say, I want to find a single artist within that playlist), it works - it shows only ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Discover Weekly not updating

PlanPremiumCountry UKDeviceOnePlus 3Operating SystemAndroid Oreo My Question or Issue I started with Spotify in 2017, but decided to go back to just having Google Play Music (sorry!) and uninstalled it. Anyways, come this year, I reinstalled it and m...

  • Newbie
  • Plan Premium Country  UK Device OnePlus 3 Operating System Android Oreo   My Question or Issue  I started with Spotify in 2017, but decided to go back to just having Goo...
  • 332 Views
  • 0 replies
  • 0 likes
  • Discover Weekly
    faults
    Release Radar
    updates
  • 332 Views
  • 0 replies
  • 0 likes

Shuffle

Why does my playlist keep playing the same songs in the same order, once I've reached the end of my playlist? Every time I've gone through my 150+ songs, I press to re shuffle, but it will be in the exact same order as the last few times. Sometimes I...

  • Casual Listener
  • Why does my playlist keep playing the same songs in the same order, once I've reached the end of my playlist? Every time I've gone through my 150+ songs, I press to re shuffle, but it will be in the ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Any chance they will fix back the library

PlanFreeCountry CanadaDevicePixel 2Operating SystemAndroid Pie My Question or Issue The library used to be really functionnal but it hasn't been for a couple of months. I used to favorite songs and album and just like in most library if I went into t...

  • Casual Listener
  • Plan Free Country  Canada Device Pixel 2 Operating System Android Pie   My Question or Issue  The library used to be really functionnal but it hasn't been for a couple of mon...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Android app stops working after every song

I have the free android app version on my smart phone...it worked fine until today. I shuffle play my library, but the app stops working after one song or a few. It does it randomly. I have tried clearing my cache, powering the phone off and on and c...

  • Newbie
  • I have the free android app version on my smart phone...it worked fine until today.  I shuffle play my library, but the app stops working after one song or a few.  It does it randomly.&nbsp...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

(Premium Account) Spotify keeps turning shuffle back on

PlanPremiumCountryCanada DeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or IssueSpotify keeps turning shuffle on when I select a song. I have to keep turning it off every session but whenever I relog it turns shuffle back on!

  • Newbie
  • Plan Premium Country Canada  Device Google Pixel 2 Operating System Android Pie   My Question or Issue Spotify keeps turning shuffle on when I select a song. I have to keep turnin...
  • 240 Views
  • 0 replies
  • 1 likes
  • 240 Views
  • 0 replies
  • 1 likes

Superuser Contribution Blank Screen

Country UKDeviceSamsung Galaxy J5 (2016)Operating SystemAndroid 7.1.1 My Question or Issue So,app doesn't show playlist as app usually does.Just lefts a blank space;First time happening,Thanks in advance

Screenshot.jpg
  • Newbie
  •   Country UK Device Samsung Galaxy J5 (2016) Operating System Android 7.1.1    My Question or Issue  So,app doesn't show playlist as app usually does. Just lefts a blank ...
  • Guido
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

[Chromecast] Must force close the app to discover cast devices

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Yo...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • PippoAe
  • Casual Listener
  • 259 Views
  • 1 replies
  • 1 likes
  • 259 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problem with downloading songs

PlanPremium DeviceMotorola Moto G4Operating SystemAndroid 7.0 My Question or Issue I have a playlist containing 500+ songs. Now I want to download these songs to listen to offline. Originally I have set it to be saved on the SD-card. But for some rea...

  • Casual Listener
  • Plan Premium  Device Motorola Moto G4 Operating System Android 7.0   My Question or Issue  I have a playlist containing 500+ songs. Now I want to download these songs to listen...
  • Peter
  • Spotify Legend
  • 957 Views
  • 5 replies
  • 0 likes
  • 957 Views
  • 5 replies
  • 0 likes