Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51502 Views
  • 66 replies
  • 25 likes
  • 51502 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881941 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881941 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27382 Views
  • 4 replies
  • 0 likes
  • 27382 Views
  • 4 replies
  • 0 likes

Superuser Contribution Won't play songs I've played before

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S8Operating SystemAndroid 11 latest update installed 9th of november 2020 My Question or IssueSince 2 weeks when I want to play music on my mobile device (see above), I select a song, the song pop...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Samsung Galaxy S8 Operating System Android 11 latest update installed 9th of november 2020   My Question or Issue Since 2 weeks when I want ...
  • dbmfk
  • Visitor
  • 1282 Views
  • 5 replies
  • 0 likes
  • 1282 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lyrics not showing

My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium

  • Casual Listener
  • My spotify on android won't show me lyrics I am listening to lyrics supported songs and have premium
  • Not applicable
  • 2970 Views
  • 1 replies
  • 0 likes
  • 2970 Views
  • 1 replies
  • 0 likes

Solved!! App crashes at login

PlanPremiumCountryUsaDeviceSamsung Galaxy S22+Operating SystemAndroid 12 My Question or IssueApp crashes if I log in. I can open it fine, but if I log in (Facebook login) the app crashesI've tried uninstalling, deleting Android/data/com.spotify.music...

  • Casual Listener
  • Plan Premium Country Usa Device Samsung Galaxy S22+ Operating System Android 12   My Question or Issue App crashes if I log in. I can open it fine, but if I log in (Facebook login) the...
  • KatesHere
  • Community Legend
  • 1805 Views
  • 2 replies
  • 0 likes
  • 1805 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Code

My Question or IssueWhen I scan a code for a music on my boyfriend's cellphone it redirects to the playlist and not to the song itself. The code for the playlist and for the music are different, my account is free so it redirects to the song but I ca...

  • Visitor
  • My Question or Issue When I scan a code for a music on my boyfriend's cellphone it redirects to the playlist and not to the song itself. The code for the playlist and for the music are different, my...
  • Nezaforever
  • Visitor
  • 3610 Views
  • 5 replies
  • 1 likes
  • 3610 Views
  • 5 replies
  • 1 likes

Superuser Contribution Podcast skipping backwards on bluetooth

PlanPremiumCountryUnited States DeviceOnePlus 10 ProOperating SystemOxygenOS 13.1 My Question or Issue 15 Second Podcast forward skip going backwards when using Bluetooth controls on headphones (Skullcandy and ISOTunes) and from lock screen. Works wh...

  • Newbie
  • Plan Premium Country United States  Device OnePlus 10 Pro Operating System OxygenOS 13.1   My Question or Issue   15 Second Podcast forward skip going backwards when using B...
  • Joan
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android 13 - settings for audio quality blocked on Premium

Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on the setting in Spotify app thay could improve the qu...

  • Newbie
  • Hi! I have had Spotify since it appeared - now on an Oneplus 9 ProNone with Android 13. I have the "normal" problem with the bad audio sound on Spotify - and no matter what I do, i have a "lock" on t...
  • Joan
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • Premium
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app "forgets" certain local files, why?

I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain songs unplayable even though nothing changes. If I...

  • Casual Listener
  • I have several local files on my phone (S23 Ultra, though I had the same issue on an S22 Ultra) and they usually play fine from the liked songs playlist. But seemingly randomly, Spotify deems certain...
  • Joan
  • Moderator
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Superuser Contribution A way to Mass follow all artist you've liked

So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before.As far as i can tell my libary has been divided in two, those I have followed displayed up top and those i have not dispayed in a ...

  • Casual Listener
  • So since as the lastest update my artist tab has been ruined. I need a work around to get it back to what is was before. As far as i can tell my libary has been divided in two, those I have followed...
  • Weatherav3n
  • Newbie
  • 8443 Views
  • 4 replies
  • 14 likes
  • 8443 Views
  • 4 replies
  • 14 likes

Solved!! TCL Google TV Volume Control

Plan: PremiumCountry: USA DeviceTCL 55Q750GOperating SystemGoogle TV TV App version 1.76.1 My Question or IssueThe volume control in my TV app is not behaving as expected. The minimum volume in the Google TV app is too loud. When playing music in the...

  • Casual Listener
  • Plan: Premium Country: USA   Device TCL 55Q750G Operating System Google TV   TV App version 1.76.1   My Question or Issue The volume control in my TV app is not behavin...
  • Jawatkins95
  • Casual Listener
  • 1456 Views
  • 1 replies
  • 0 likes
  • 1456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wear OS Spotify volume adjust not working

PlanPremiumCountryUSADeviceGoogle Pixel 6 and Fossil Gen 5Operating SystemAndroid 13 My Question or IssueI cannot adjust volume from the Spotify app on my smartwatch. In the devices on my watch, I see "Google Pixel 6" and "Your Phone" as separate whi...

  • Casual Listener
  • Plan Premium Country USA Device Google Pixel 6 and Fossil Gen 5 Operating System Android 13   My Question or Issue I cannot adjust volume from the Spotify app on my smartwatch. In the ...
  • GPeti07
  • Regular
  • 937 Views
  • 4 replies
  • 0 likes
  • 937 Views
  • 4 replies
  • 0 likes

Songs in playlist can't load normally

PlanFreeCountryChinaOperating SystemAndroid My Question or IssueWhen i open any playlist in my android device, songs don't show up normally, but instead show in the blue boxes, so i can't play any song. But once i play a song in my PC spotify, this p...

Lasagna_233_0-1704163351338.png XRR5CQYRBWD%TN45HMU3(MR_tmb.jpg
  • Newbie
  •   Plan Free Country China Operating System Android   My Question or Issue When i open any playlist in my android device, songs don't show up normally, but instead show in the blue&...
  • Amayy
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Spotify update messing up scrobbling.

PlanPremiumDeviceS20 FE (Problem is persistent across all Android devices)Operating SystemAndroid 13 My Question or IssueStarting with the May 15, 2023, Spotify update on Android, Spotify changed how artists were displayed on the notification widget....

Screenshot_20230517_194623_Pano Scrobbler.png Screenshot_20230517_194557_Spotify.png Screenshot_20230517_194634_Pano Scrobbler.png
  • Casual Listener
  • Plan Premium Device S20 FE (Problem is persistent across all Android devices) Operating System Android 13   My Question or Issue Starting with the May 15, 2023, Spotify update on Android...
  • Knowledgefromce
  • Visitor
  • 1409 Views
  • 4 replies
  • 1 likes
  • 1409 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Liked Songs] Switching from shuffle to linear playback resets queue to first song

PlanPremiumCountryGermanyDevice(OnePlus 6)Operating System(Android 11)Spotify Version(8.8.96.394) My Question or IssueThe issue relates to the different playback modes, which I will call linear (L), shuffle (S), and smart shuffle (SmS). The issue see...

  • Newbie
  • Plan Premium Country Germany Device (OnePlus 6) Operating System (Android 11) Spotify Version (8.8.96.394)   My Question or Issue The issue relates to the different playback modes, w...
  • Daibly
  • Newbie
  • 390 Views
  • 2 replies
  • 1 likes
  • Android
    liked songs
    shuffle
    smart shuffle
    sorting
    start from beginning
  • 390 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify se pausa cada 30-40 segundos.

PlanPremiumCountryMéxico DeviceAndroid A10Operating SystemAndroid My Question or IssueLa música se pausa cada 30-45 segundos por si sola cuando la reproduzco, este en segundo plano o este adentro de la aplicación y ya me estrese. Ya intenté: 1. Borra...

  • Visitor
  •   Plan Premium Country México  Device Android A10 Operating System Android    My Question or Issue La música se pausa cada 30-45 segundos por si sola cuando la reproduz...
  • neweed
  • Visitor
  • 29580 Views
  • 12 replies
  • 1 likes
  • 29580 Views
  • 12 replies
  • 1 likes

Superuser Contribution Episodes disappearing

PlanFreeCountry DeviceSamsung Galaxy SOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis has happened a while ago but this is the first time I actually said anything about it. When I try to search up episodes I listened ...

  • Newbie
  • Plan Free Country   Device Samsung Galaxy S Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This has happened a while ago but this is the firs...
  • Susan_GP
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo descargar, ni poner me gusta, ni seguir a aryistas

Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tngo bastante espacio en mi teléfono. Tampoco pude vot...

  • Newbie
  • Esq hace varias semanas no puedo descargar las nuevas canciones. También no puedo seguir al artista ni pno aparece que me gusta la canciones nuevas. No entiendo que pasa, si yo pago mensualmente, tng...
  • Maria
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps closing itself when running in background

When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned on. I have tried logging out and logging in again b...

  • Visitor
  • When I go to play my playlist and turn off my phone, the app closes itself after a few minutes. I've tried doing multiple troubleshoot steps. Everything is up to date and battery saver is not turned ...
  • MihailY
  • Moderator
  • 1538 Views
  • 5 replies
  • 0 likes
  • 1538 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify has no audio on Android Auto, all others work fine

Plan PremiumCountry USDevice Pixel 6 ProOperating System Android 14 (latest release)Spotify app latest release2018 Honda Civic I've had no issues with spotify on this phone/car combination for well over a year. I generally use the AAwireless dongle t...

  • Regular
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 14 (latest release) Spotify app latest release 2018 Honda Civic        I've had no issues with spot...
  • Susan_GP
  • Moderator
  • 3371 Views
  • 18 replies
  • 2 likes
  • 3371 Views
  • 18 replies
  • 2 likes