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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51644 Views
  • 66 replies
  • 25 likes
  • 51644 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882000 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882000 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27395 Views
  • 4 replies
  • 0 likes
  • 27395 Views
  • 4 replies
  • 0 likes

Download Spotify App without Amazon or Google Play

Hi, I am considering getting a premium account, but it is important to me, that I can download the app without the need to use a google account or amazon account, because I don`t have and want any.Please answer me, so I can consider your services. (W...

  • Casual Listener
  • Hi,   I am considering getting a premium account, but it is important to me, that I can download the app without the need to use a google account or amazon account, because I don`t have and wa...
  • piker
  • Newbie
  • 31152 Views
  • 3 replies
  • 3 likes
  • 31152 Views
  • 3 replies
  • 3 likes

My Welcome Mix

Is it possible to take a song off of "Your Welcome Mix"? Cause I have a song on mine that is from an artist I like but I don't like that particular song

  • Newbie
  • Is it possible to take a song off of "Your Welcome Mix"? Cause I have a song on mine that is from an artist I like but I don't like that particular song
  • 891 Views
  • 0 replies
  • 0 likes
  • 891 Views
  • 0 replies
  • 0 likes

Musuc still playing after pick up facebook messenger call

Hello, I have an issue when music is playing on background and somebody is calling to me via Facebook messenger app. Durign call ringing music stops, and after I pick up the call, music continue playing, so I hear music and the person, which is calli...

  • Casual Listener
  • Hello, I have an issue when music is playing on background and somebody is calling to me via Facebook messenger app. Durign call ringing music stops, and after I pick up the call, music continue play...
  • felixnyström73
  • Casual Listener
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Spotify won't start after a Skype phone call is completed

As the subject topic says. Spotify stops when initiating a Skype call, but after I finished the Skype call the Spotify app won't resume playing.

  • Casual Listener
  • As the subject topic says. Spotify stops when initiating a Skype call,  but after I finished the Skype call the Spotify app won't resume playing.
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

[Android] Shuffle on big playlists is problematic

When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs work fine. I already reinstalled the app with no fur...

  • Newbie
  • When playing my 1300 song playlist of downloaded tracks on shuffle with my Lenovo tablet the algorithm only uses the first 50 or so songs from the list to shuffle. Smaller Playlists with ~400 songs w...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

spotify connects with Bose soundtouch but no sound

Hi all, I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system. My Bose soundtoch system works fine. I can play radiostations but no songs from my Spotify account although Spot...

  • Newbie
  • Hi all,   I have a Premium spotify account but all of a sudden i have a problem to play songs from my library on my Bose soundtouch system.   My Bose soundtoch system works fine. I can ...
  • ShaunHartley
  • Casual Listener
  • 692 Views
  • 2 replies
  • 1 likes
  • 692 Views
  • 2 replies
  • 1 likes

Entire years worth of saved songs disappeared

Hi everyone, I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared. I've tried logging out and back in on all platforms and have tried reinstallls on all ...

  • Casual Listener
  •  Hi everyone,   I use Spotify Premium on Android, Windows laptop and desktop. Just recently I've noticed that more than a years worth of saved songs have disappeared.   I've tried ...
  • fonzman
  • Gig Goer
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify clearing offline playlists?

Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the app from my sd card or something), I don't have a c...

  • Gig Goer
  • Has this happened to anyone before? A message came up saying I exceeded my device limit (I hadn't) and that the app was clearing the data off my phone* (It didn't do that either it just desynced the ...
  • fonzman
  • Gig Goer
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Everything is gone including premium

I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I get everything back

  • Newbie
  • I just logged into a new device and every song, album and artist I had saved is gone and my premium is gone which I'm still paying for btw and I'm trying to figure out what is going on and how do I g...
  • Joe
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

downloading repeatedly

Hi, please advise me.Every time I get on spotify it starts to download all the music I have ever saved. I know it has saved b4 but still re starts. I am a paying member with limited Internet at home. Thus costing me heaps in data.Then 2 top of my iss...

  • Newbie
  • Hi, please advise me. Every time I get on spotify it starts to download all the music I have ever saved. I know it has saved b4 but still re starts. I am a paying member with limited Internet at hom...
  • fhernan06
  • Newbie
  • 488 Views
  • 1 replies
  • 0 likes
  • Downloaded music disappears
  • 488 Views
  • 1 replies
  • 0 likes

Downloading although "download using cellular" is off AND WiFi is off!

Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been downloading, even though there was no WiFi connecti...

  • Casual Listener
  • Spotify seems to have it's mind set on using up all my data. I have disabled download via mobile data, but a few days ago all of a sudden my complete data was used up and then I saw Spotify had been ...
  • Joe
  • Community Legend
  • 2293 Views
  • 1 replies
  • 1 likes
  • 2293 Views
  • 1 replies
  • 1 likes

Solved!! Can not log in after update

My Android client was updated maybe about a week ago and I can no longer login.After an update a few days earlier, all my donwloads were removed.Now after this update I am prompted to log in (I can not add any screenshot because it is forbidden!? **b...

  • Casual Listener
  • My Android client was updated maybe about a week ago and I can no longer login. After an update a few days earlier, all my donwloads were removed. Now after this update I am prompted to log in (I c...
  • Joe
  • Community Legend
  • 615 Views
  • 5 replies
  • 0 likes
  • 615 Views
  • 5 replies
  • 0 likes

App stürzt ab bei Wiedergabe

Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt. Ich habe das Problem erst seit ein paar Wochen, an der Inte...

  • Newbie
  • Hallo, ich hoffe ihr könnt mir helfen und zwar habe ich das Problem, dass bei manchen (mir aktuell 2 bekannten) Liedern die App nach wenigen Sekunden der Wiedergabe des Liedes sich aufhängt.   ...
  • 1788 Views
  • 0 replies
  • 2 likes
  • 1788 Views
  • 0 replies
  • 2 likes

Spotify acts as if internet is unavailable

I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months. Taking time out of my life to help you stay awesome. So what I have noticed is that on Android, I will open spotify and it won't show a...

  • Newbie
  • I'm sorry I don't have a solid repeatable bug here but this is something that has been happening for a few months.  Taking time out of my life to help you stay awesome.   So what I have n...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Verfügbares Gerät speichern

Hallo,ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbaren Geräten von Tablet auf den Dot umstellen, kann ich ...

  • Newbie
  • Hallo, ich nutze Spotify im Wohnzimmer über einen Echo Dot, der via Kabel mit meinem Denon AVR verbunden ist. Gesteuert wird das mit einem Samsung Tablet. Leider muß ich jeden Tag bei den verfügbare...
  • Luke
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

BUZZING SOUND

Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the one on the preferences option but i was able to ch...

  • Newbie
  • Hi everyone! Im using a samsung galaxy note 5. My app is currently on its updated version. There's a time that when I play a song its buzzing and so annoying. How do u guys get rid of it? I tried the...
  • MikkMerd
  • Regular
  • 686 Views
  • 2 replies
  • 2 likes
  • 686 Views
  • 2 replies
  • 2 likes

Crossfade is off... but really it is on. :,(

I have the note8 and just switched from groove. I've only had this app for a very short time now and it is already having issues. My settings with crossfade and gappless had not been changed. Crossfade is set to off, and gappless is on. But currently...

  • Newbie
  • I have the note8 and just switched from groove.  I've only had this app for a very short time now and it is already having issues.  My settings with crossfade and gappless had not been chan...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant buy premium

I cant get into the buy premium page cuz my browser says that it redirected too many times. It says the same when I login. I cant login on the app it says: To listen abroad for more than 14 days tell us where you are at spotify.comPlease help cuz spo...

  • Newbie
  • I cant get into the buy premium page cuz my browser says that it redirected too many times. It says the same when I login. I cant login on the app it says: To listen abroad for more than 14 days tell...
  • Leonardo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Continuesly having to re save songs

I have saved all my songs to SD card but this morning was the 5th time in the space of 3-4 weeks i have come to play them and they are unplayable as it says i haven't saved them.

  • Newbie
  • I have saved all my songs to SD card but this morning was the 5th time in the space of 3-4 weeks i have come to play them and they are unplayable as it says i haven't saved them.
  • Leonardo
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Donde quedan las canciones que descargo?

Hola, me gustaría saber si las canciones que descargo quedan en la nube o en la memoria de mi teléfono, de encontrarse en el teléfono donde puedo encontrarlas?

  • Newbie
  • Hola, me gustaría saber si las canciones que descargo quedan en la nube o en la memoria de mi teléfono, de encontrarse en el teléfono donde puedo encontrarlas? 
  • Leonardo
  • Roadie
  • 120364 Views
  • 1 replies
  • 1 likes
  • 120364 Views
  • 1 replies
  • 1 likes