Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Car Thing

Start a topic

Forum Posts

Discussion on Spotify Car Thing Discontinuation

Spotify made the difficult decision to discontinue Car Thing. We wanted to share this news months in advance to ensure that our users had plenty of time to prepare for this change, which is effective December 9. This was not a step we have taken ligh...

  • Spotify
  • Spotify
  • 37702 Views
  • 0 replies
  • 42 likes
  • Car Thing
  • 37702 Views
  • 0 replies
  • 42 likes

[Car Thing] Setup & troubleshooting guide

Hey folks, glad to see you here! We've put together this guide to help you out along your Car Thing journey. Getting a Car Thing Spoiler (Highlight to read) If you haven't already, you can register for one here. When you successfully register, you'll...

Capture2222222.PNG
  • Spotify Legend
  • JesseNewsom
  • Casual Listener
  • 48750 Views
  • 48 replies
  • 4 likes
  • Car Thing
    Other
  • 48750 Views
  • 48 replies
  • 4 likes

Spotify certification token expiring per Tesla. Takes up to 15 minutes to come back.

PlanFamily/PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 16, Windows 10,etc.)TeslaMy Question or Issue

  • Visitor
  • Plan Family/Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 16, Windows 10,etc.) Tesla My Question or Issue  
  • Billy-J
  • Spotify Star
  • 7643 Views
  • 3 replies
  • 0 likes
  • 7643 Views
  • 3 replies
  • 0 likes

Car Thing screen detached.

PlanPremiumCountryUSDeviceCar ThingOperating SystemNot applicable My Question or IssueThe two shell pieces detached, and the ribbon that attaches the screen to the motherboard is unplugged. How do I secure the two pieces and reconnect the ribbon?

  • Casual Listener
  • Plan Premium Country US Device Car Thing Operating System Not applicable   My Question or Issue The two shell pieces detached, and the ribbon that attaches the screen to the motherboa...
  • Billy-J
  • Spotify Star
  • 945 Views
  • 1 replies
  • 0 likes
  • assembly
    Car Thing
  • 945 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car thing not connect

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemIOS 16 My Question or IssueHi all, My Car thing seems to have stopped connecting to my phone via Bluetooth after I updated to the latest IOS 16. Every time I forget both devices from one another...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 Pro Operating System IOS 16   My Question or Issue Hi all, My Car thing seems to have stopped connecting to my phone via Bluetooth after I upd...
  • MartinT
  • Moderator
  • 25743 Views
  • 31 replies
  • 0 likes
  • 25743 Views
  • 31 replies
  • 0 likes

Solved!!Superuser Contribution Car Thing iPhone Volume Bug

PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 15.1 My Question or IssueWhen starting my car, my phone's Bluetooth will connect to my Car Thing before it connects to my car radio. When my phone connects to my car radio, my phon...

  • Regular
  • Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 15.1   My Question or Issue When starting my car, my phone's Bluetooth will connect to my Car Thing before ...
  • TigernBilly
  • Newbie
  • 15789 Views
  • 31 replies
  • 4 likes
  • bluetooth
    bug
    Car Thing
    Volume Control
  • 15789 Views
  • 31 replies
  • 4 likes

Superuser Contribution Can not listen Elvis Presley

Plan PremiumCountry DeviceTesla carOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I can not listen Elvis songs, none of them, it always choose random song from another performer.

  • Regular
  •   Plan Premium Country   Device Tesla car Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I can not listen Elvis songs, none of th...
  • Rule111
  • Regular
  • 8169 Views
  • 8 replies
  • 1 likes
  • 8169 Views
  • 8 replies
  • 1 likes

Superuser Contribution Volvo quality is poor via cable

PlanPremiumCountryEUDevice(iPhone 11pro, Samsung Galaxy S22, Volvo S90)Operating System(iOS 17.) My Question or Issuewhy songs quality via cable in my Volvo is poor? When I play Spotify through Bluetooth the quality is awesome.

  • Casual Listener
  • Plan Premium Country EU Device (iPhone 11pro, Samsung Galaxy S22, Volvo S90) Operating System (iOS 17.)   My Question or Issue why songs quality via cable in my Volvo is poor? When I p...
  • MartinT
  • Moderator
  • 2436 Views
  • 9 replies
  • 0 likes
  • 2436 Views
  • 9 replies
  • 0 likes

Car Thing

Hello everyone, I know Car Thing is no longer being made and I imagine updates have stopped too. So this request is probably a long shot. I still use my Car Thing on my desktop computer (and love it) but there are 2 messages when using it that drive ...

  • Casual Listener
  • Hello everyone, I know Car Thing is no longer being made and I imagine updates have stopped too. So this request is probably a long shot.   I still use my Car Thing on my desktop computer (and...
  • Snoots42
  • Newbie
  • 4436 Views
  • 1 replies
  • 2 likes
  • 4436 Views
  • 1 replies
  • 2 likes

Superuser Contribution 2023 Tesla Model 3 and Local Iphone Files

Plan - PremiumCountry - USADevice - (iPhone 15 Pro)Operating System - (iOS 17.2.1 ) I have a 2023 Tesla Model 3 and am using Spotify Premium to listen to music.Great for the most part but I have at least 100 mp3’s that are either out of print tunes a...

  • Casual Listener
  • Plan - Premium Country - USA Device - (iPhone 15 Pro) Operating System - (iOS 17.2.1 )   I have a 2023 Tesla Model 3 and am using Spotify Premium to listen to music. Great ...
  • MihailY
  • Moderator
  • 2416 Views
  • 3 replies
  • 0 likes
  • 2416 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issue: Car Thing stuck on setup (continue in the app)

I first got my Car Thing in early May. When I was first setting it up, I followed all of the directions correctly and I ran into an issue. The Car Thing said continue in the Spotify app or something similar to that. I already had the app open and my ...

  • Spotify Star
  • Spotify Star
  • I first got my Car Thing in early May. When I was first setting it up, I followed all of the directions correctly and I ran into an issue. The Car Thing said continue in the Spotify app or something ...
  • museickmike
  • Casual Listener
  • 8226 Views
  • 9 replies
  • 4 likes
  • 8226 Views
  • 9 replies
  • 4 likes

Superuser Contribution Car Thing does not automatically connect to my phone most of the time

PlanPremiumCountryUnited StatesDevicePixel 5aOperating SystemAndroid 12 My Question or IssueMost times when I start up Car Thing in my car it does not connect to my Android phone. It says Phone Disconnected. Sometimes it will eventually connect to ph...

  • Roadie
  •   Plan Premium Country United States Device Pixel 5a Operating System Android 12   My Question or Issue Most times when I start up Car Thing in my car it does not connect to my A...
  • SteEno
  • Casual Listener
  • 6977 Views
  • 7 replies
  • 1 likes
  • 6977 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't control iPhone volume with Car Thing anymore...

CarPlay won't adjust the volume on my phone when using the knob. When I turn the knob, the volume bar shows up and updates, but it doesn't change the volume on my phone. It works correctly when I adjust the volume with the phone buttons, and I can se...

  • Regular
  • CarPlay won't adjust the volume on my phone when using the knob. When I turn the knob, the volume bar shows up and updates, but it doesn't change the volume on my phone. It works correctly when ...
  • jticlau7tpiwxae4b1wd
  • Casual Listener
  • 7931 Views
  • 10 replies
  • 0 likes
  • 7931 Views
  • 10 replies
  • 0 likes

Superuser Contribution Tesla spotify use

PlanPremiumCountryHong kongDeviTesla model yOperating SystemTesla 2023.26.9My Question or Issue在tesla 車上使用spotify ，在spotift程式內新增了自己播放清單內，每首下架的歌曲都沒法刪除，佔有每版歌曲位置欄，

  • Visitor
  •   Plan Premium Country Hong kong Devi Tesla model y Operating System Tesla 2023.26.9 My Question or Issue 在tesla 車上使用spotify ，在spotift程式內新增了自己播放清單內，每首下架的歌曲都沒法刪除，佔有每版歌曲位置欄，
  • MihailY
  • Moderator
  • 1575 Views
  • 1 replies
  • 0 likes
  • 1575 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I hear a song I like, how to easily it to my own playlist?

If I am listening to a playlist in my car created for me by spotify and I hear a song I would like to add to one of my own playlists, is there a simple way to select it and specify which of my playlists to add it too?

  • Visitor
  • If I am listening to a playlist in my car created for me by spotify and I hear a song I would like to add to one of my own playlists, is there a simple way to select it and specify which of my playli...
  • Maria
  • Moderator
  • 1419 Views
  • 1 replies
  • 0 likes
  • 1419 Views
  • 1 replies
  • 0 likes

Superuser Contribution When connected to android auto it only play our of my front speakers

when connected to Bluetooth only it plays normally but when connected to android auto it only plays audio through the front speakers. i checked at car setting and they are set normally i think its either spotty of android auto having a setting setup ...

  • Visitor
  • when connected to Bluetooth only it plays normally but when connected to android auto it only plays audio through the front speakers. i checked at car setting and they are set normally i think its ei...
  • Eni
  • Moderator
  • 2029 Views
  • 1 replies
  • 0 likes
  • 2029 Views
  • 1 replies
  • 0 likes

Superuser Contribution issue: car thing stuck on “take a tour” screen

i got my car thing in late march, and i have not been able to get it to work. it connects to my phone and car, but it is stuck on the pink “take a tour” screen. i cant press anything on the screen and cant interact. i’ve reconnected it many times, an...

  • Casual Listener
  • i got my car thing in late march, and i have not been able to get it to work. it connects to my phone and car, but it is stuck on the pink “take a tour” screen. i cant press anything on the screen an...
  • mjervin007
  • Newbie
  • 2590 Views
  • 4 replies
  • 0 likes
  • 2590 Views
  • 4 replies
  • 0 likes

Superuser Contribution Car thing power issue

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI plugged my car thing into the port with the adapter that came with it in my car, which is l...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I plugg...
  • rufus951
  • Visitor
  • 11764 Views
  • 16 replies
  • 0 likes
  • 11764 Views
  • 16 replies
  • 0 likes

Superuser Contribution Lecture impossible

Aucune des informations ci-dessous n’est requise. Cependant, plus vous nous fournirez, plus il nous sera facile d'essayer de vous aider.PlanPremiumPaysFranceAppareil(Xiaomi 10liteSystème opérateur(AndroidMa question ou mon problèmeBonjour, mon téléph...

  • Visitor
  • Aucune des informations ci-dessous n’est requise. Cependant, plus vous nous fournirez, plus il nous sera facile d'essayer de vous aider. Plan Premium Pays France Appareil (Xiaomi 10lite Systèm...
  • Vasil
  • Moderator
  • 1650 Views
  • 1 replies
  • 0 likes
  • 1650 Views
  • 1 replies
  • 0 likes

Car Thing Shipping Time?

I paid for this thing several days ago and it has yet to ship... Not even sure I want it anymore. From the multitude of threads and Reddit posts, seems to be a VERY common problem.... Seriously? Why sell something if you can't meet your end of the ba...

  • Visitor
  • I paid for this thing several days ago and it has yet to ship... Not even sure I want it anymore. From the multitude of threads and Reddit posts, seems to be a VERY common problem.... Seriously? Why ...
  • TomFrog
  • Regular
  • 1794 Views
  • 2 replies
  • 0 likes
  • 1794 Views
  • 2 replies
  • 0 likes