Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 88543 Views
  • 81 replies
  • 27 likes
  • 88543 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 99881 Views
  • 291 replies
  • 22 likes
  • 99881 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7254 Views
  • 1 replies
  • 6 likes
  • 7254 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147785 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147785 Views
  • 0 replies
  • 26 likes

Superuser Contribution Recommended songs resets to first selection after refreshing it and leaving page

PlanFree/PremiumCountryUKDeviceDesktop & IPhoneOperating SystemWindows & IOS My Question or IssueAfter refreshing the recommended songs list at the bottom of my playlist, the list will reset back to the initial list if I leave the page and come back ...

  • Visitor
  • Plan Free/Premium Country UK Device Desktop & IPhone Operating System Windows & IOS   My Question or Issue After refreshing the recommended songs list at the bottom of my playl...
  • harveyh
  • Visitor
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution jam not working on desktop

Hello, I'm using Spotify for Windows (64-bit) 1.2.48.405.gf2c48e6f on 2 different computers.And I'm not getting the Jam feature.I bought a family plan 1 week ago and I'm a member.I have tried to do it on mobile and web as well and I get the feature o...

  • Newbie
  • Hello, I'm using Spotify for Windows (64-bit) 1.2.48.405.gf2c48e6f on 2 different computers. And I'm not getting the Jam feature. I bought a family plan 1 week ago and I'm a member. I have tried t...
  • Joan
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cant add songs to my playlist

when i click the pluss button on songs and it pops up the add to playlist menu my playlist that i wanna add it to dosent show up its a colab playlist but im the creator of it

  • Visitor
  • when i click the pluss button on songs and it pops up the add to playlist menu my playlist that i wanna add it to dosent show up its a colab playlist but im the creator of it
  • Joan
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Albums and Songs changing to different versions In Playlist

PlanFreeCountryUSADevice(Microsoft Surface Laptop)Operating System(Windows 10) My Question or IssueIn my already created playlists, the albums of certain songs will be changed. For instance the song will stay the same but the album and album artwork ...

  • Regular
  • Plan Free Country USA Device (Microsoft Surface Laptop) Operating System (Windows 10)   My Question or Issue In my already created playlists, the albums of certain songs will be change...
  • jeffoberlander
  • Regular
  • 9519 Views
  • 25 replies
  • 9 likes
  • 9519 Views
  • 25 replies
  • 9 likes

Superuser Contribution Mini Player

PlanStudent AccountCountryUnited StatesDeviceSamsung S23 My Question or IssueI've always had the regular premium account until recently. I started school and signed up for the student account but I just went to use it on my laptop and I can't find th...

  • Visitor
  •   Plan Student Account Country United States Device Samsung S23   My Question or Issue I've always had the regular premium account until recently. I started school and signed up fo...
  • Joan
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Web Player not working in multiple browsers

Hi, I am sadly out of ideas to fix the problem on my end.I reinstalled my windows 10 pro N in december, and spotify worked for a period of time. I also installed the media pack I think. After some hiccups with other programs like sound equalizer spot...

  • Casual Listener
  • Hi, I am sadly out of ideas to fix the problem on my end. I reinstalled my windows 10 pro N in december, and spotify worked for a period of time. I also installed the media pack I think. After s...
  • sksks11
  • Visitor
  • 14152 Views
  • 2 replies
  • 0 likes
  • 14152 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't see my friends listening activity

I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also checked if my friends have that feature turned on and...

  • Casual Listener
  • I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also ...
  • user-removed
  • Not applicable
  • 2257 Views
  • 6 replies
  • 0 likes
  • 2257 Views
  • 6 replies
  • 0 likes

i logged in and out of my spotify on my laptop and playlists are not there

i logged out of spotify and when logging back in my playlists are no longer in my library, however they are on my library on my phone just not my laptop they both use the same acount

  • Visitor
  • i logged out of spotify and when logging back in my playlists are no longer in my library, however they are on my library on my phone just not my laptop they both use the same acount
  • Justus_HB
  • Regular
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Minimized Spotify + Hotkeys

PlanDuoCountryNetherlandsDevicePCOperating SystemWindows 8.1 My Question or Issue:Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no next/previous/play/pause keys so I'd like to be able to use ctrl+arrow to q...

  • Visitor
  • Plan Duo Country Netherlands Device PC Operating System Windows 8.1   My Question or Issue: Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no...
  • Shadow_lin
  • Newbie
  • 35315 Views
  • 15 replies
  • 1 likes
  • 35315 Views
  • 15 replies
  • 1 likes

Superuser Contribution Bring back the option to report explicit content

Plan: FamilyCountry: USADevice: PCOperating System: Windows 10 My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when those songs aren't marked "Explicit." There used to be an option to report...

  • Regular
  • Plan: Family Country: USA Device: PC Operating System: Windows 10   My Question or Issue: I really don't like having multiple songs dropping F-bombs around my kids, especially when tho...
  • NachoCriez
  • Visitor
  • 2796 Views
  • 15 replies
  • 23 likes
  • 2796 Views
  • 15 replies
  • 23 likes

How to stop a jam? I mistakenly clicked Start a Jam. The music stopped.

I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.

  • Visitor
  • I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.
  • maggieisme44
  • Visitor
  • 14455 Views
  • 4 replies
  • 0 likes
  • 14455 Views
  • 4 replies
  • 0 likes

Superuser Contribution Troubleshooting creating folders Spotify Desktop (immediately disappear)

please see the videohttps://youtu.be/NfeG1R6eysA when i press de + button, the folder is created but immediately disappear PlanPremiumDevice(PC)Operating System(Windows 10) My Question or Issue

  • Regular
  • please see the video https://youtu.be/NfeG1R6eysA   when i press de + button, the folder is created but immediately disappear   Plan Premium Device (PC) Operating System (Win...
  • AlejaR
  • Moderator
  • 331 Views
  • 7 replies
  • 0 likes
  • 331 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify cant play any songs at all

Operating SystemWindows 10Pro 64bit My IssueI have this problem since a few months. If i try to play any songs at all spotify sends me a message that says "Spotify can't play this right now. If you have the file on your computer you can import it.". ...

Desktop Screenshot 2021.12.06 - 19.11.34.01 (3).png
  • Casual Listener
  • Operating System Windows 10Pro 64bit   My Issue I have this problem since a few months. If i try to play any songs at all spotify sends me a message that says "Spotify can't play this right ...
  • PredatorV8
  • Newbie
  • 678 Views
  • 7 replies
  • 0 likes
  • 678 Views
  • 7 replies
  • 0 likes

Superuser Contribution Stream continues while audio cuts off

Hi, I've been having this problem for a while with my desktop spotify(Windows). This problem seems to occur, both in the webapp and the desktop app. When I'm streaming a specific song the audio cuts off while it's still playing, when I'm connected to...

  • Newbie
  • Hi, I've been having this problem for a while with my desktop spotify(Windows). This problem seems to occur, both in the webapp and the desktop app. When I'm streaming a specific song the audio cuts ...
  • AlejaR
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify black screen

Hey all,I´m at my wits end and I really hope someone is able to help me 4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt respond to any buttons i click or starts playing music at all. If ...

  • Casual Listener
  • Hey all, I´m at my wits end and I really hope someone is able to help me 🙂   4 days ago my spotify app (windows) stopped working. When I power up my PC the spotify app starts but it doesnt r...
  • MateusM
  • Spotify Star
  • 434 Views
  • 5 replies
  • 0 likes
  • 434 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes on Windows 11 on "Play next"

Hey, ive been having problems recently with my spotify app, i restart my computer daily and have tried clearing cache, reinstalling the app, updating windows, enabling and disableing hardware axcelleration. The problems im having is that it constantl...

  • Regular
  • Hey, ive been having problems recently with my spotify app, i restart my computer daily and have tried clearing cache, reinstalling the app, updating windows, enabling and disableing hardware ax...
  • Zachwm
  • Regular
  • 1791 Views
  • 12 replies
  • 0 likes
  • 1791 Views
  • 12 replies
  • 0 likes

Superuser Contribution Cant Login to my Spotify on my Laptop. But it works on my Phone

i tried to login to my acc on my laptop but it keeps showing me that either my passoword or username is wrong, even though im logged in on my Phone with the same details. I cant reset my password because it tells me my acc is not connected and it won...

  • Casual Listener
  • i tried to login to my acc on my laptop but it keeps showing me that either my passoword or username is wrong, even though im logged in on my Phone with the same details. I cant reset my password bec...
  • Dohn-Joe
  • Casual Listener
  • 2480 Views
  • 4 replies
  • 0 likes
  • 2480 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast & Shows in 'What's new' - Showing stuff as played

PlanPremiumCountryUnited KingdomDeviceHP Elite Dragonfly G2 Notebook PCOperating SystemWindows 11 My Question or IssueIn 'What's new', Podcasts and shows are showing as played or minutes listened to even though I have not started listening to.

  • Casual Listener
  • Plan Premium Country United Kingdom Device HP Elite Dragonfly G2 Notebook PC Operating System Windows 11   My Question or Issue In 'What's new', Podcasts and shows are showing as playe...
  • MihailY
  • Moderator
  • 2132 Views
  • 21 replies
  • 4 likes
  • 2132 Views
  • 21 replies
  • 4 likes

Superuser Contribution PCでSpotifyとSTATIONヘッドを同時につなげるとStation headからしか音楽が流れない

iPhoneの場合SpotifyとStation headを同じアカウントで聴くとそれぞれから別の曲が流れてきます。

  • Visitor
  • iPhoneの場合SpotifyとStation head を同じアカウントで聴くとそれぞれから別の曲が流れてきます。
  • Joan
  • Moderator
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Help, Application not playing anything at all

I had no problems up until recently where Spotify for whatever reason doesn't want to play any of my music. For any song I play, it says Spotify can't play it right now and to import the file. I've tried playing MP3s from local files as well, only fo...

  • Casual Listener
  • I had no problems up until recently where Spotify for whatever reason doesn't want to play any of my music. For any song I play, it says Spotify can't play it right now and to import the file. I've t...
  • Not applicable
  • 770 Views
  • 4 replies
  • 0 likes
  • Windows
  • 770 Views
  • 4 replies
  • 0 likes