Issue with the Web Player skipping tracks on multiple devices

[Yordan]

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

[Yordan]

Hey folks, 

Thanks for reaching out about this here in the Community.

Start with clearing up your hosts file to see if that makes a difference. 

Just to confirm, is this only happening on the web player or on the desktop app as well? Also, does the same happens on other browsers too? 

On another note, would you mind giving a different internet connection a to see if the issue persists? You can create a hotspot on your phone and using that. 

Keep us posted on how it goes. 

[yukee69]

i have the same problem, help pls

Anyway, I have 7 vinda and just recently started having problems with your web version, I open the web version and scrolls through 5-8 tracks and then plays a track, 10 seconds passed and all, everything stops. When I skip a track, it plays only the first 10 seconds.

[randlan]

Premium

Canada

Windows 10

Web Player

Songs play for ~9 seconds, then stop. Skipping to the next song does the same thing. Logging out and back in does not resolve. Problem has persisted for three days now.

[Solomiya]

I have the same problem, but only when I'm trying to access Spotify in browser from my Mac.

[aka44]

Hello 

I have the same issu, One windows Chrome and Edge, 5 first songs are skipped and then only ~10 sec playing of the sixth

Since two days !!!

[Nan9]

Windows 8.1.

2 ноября начались проблемы в веб-версии.
Пролистывает 5-6 треков, останавливается на случайном, проигрывает 10 секунд и звук пропадает.

Проблема у вас на сайте, а не в приложении. Если судить по жалобам последних дней, проблема одновременно у многих. 

Ваши советы из статей не помогают.

[robbieo39shea]

I have the same problem. It only plays 10 seconds on desktop but works fine on phone

[cazzkl]

Plan
Premium

Country

Vietnam

Device

laptop Dell

Operating System

Windows 7

My Question or Issue

my spotify skips songs on its own or go silent at the 10th second of the song (I'm using web player, I tried clearing all caches n cookies but it didn't work)

[van_mar]

Same problem here.

This has been happening for 3 days: Spotify Web can't play tracks. It skips about 4 or 5 tracks with the error message "Spotify can't play this right now". When it settles on a track, it plays for a few seconds and stops. It's not the app, it's the Web Player. I tried everything.

[The_Metal_Mom]

Same here! It's been happening for 2 days to me!

[The_Metal_Mom]

Same here on Edge! 2 days now for me! I hope they pick these issues up and do something about it!