Now Playing bar missing on Samsung TV and Android TV

[VladimirM]

Plan

Premium

Country

• N. Macedonia 

Device

Samsung QLED TV Q70B (2022)

Operating System

Samsung Smart TV OS, Android TV OS

My Question or Issue

When you play something, then exit the Spotify app on the TV and re-open it, the Now Playing bar on the top left is missing, so the playback can't be resumed. Playing new songs or playlists works normally. My workaround to resume listening is to open the app on mobile, connect the app to the TV from there, and then I can resume play on the TV. Happens both on Samsung TV OS, and Android TV box (with Android 11).

Just to clarify that I have tried everything from reinstalling the app, logging out and in again etc., and the apps are up to date as well.

[Susan_GP]

Hi there folks,

Thanks for keeping us updated on this and on the findings you've made. 

@VladimirM, thanks for the details. For anyone still experiencing this behavior, kindly share the info requested by @MihailY in our last reply. This is info we need from you in order to report the situation to the team in charge.

We'll keep an eye out for your replies.

[Cbui23]

My TV is having the same problem

Model: Samsung Q80BD 65 TV

[nsxnani]

Experiencing this issue as well and have tried all the fixes suggested here.

Device: Samsung TV QLED Q60T 2020

OS: Samsung TV OS

Spotify version: 2.1.10

[Susan_GP]

Hi there folks, 

Thanks for the info provided. We've gone ahead and reported the situation to the team in charge. They will investigate it. We'll let you know of any updates on this thread.

We'll be here.

[VladimirM]

Hi Susan_GP, are there any news on the status of this issue? 

[Yordan · Accepted solution]

Hey everyone,

We're unable to provide an ETA for a fix at this time, but rest assured this will remain on our internal teams' radar. In the meantime, try using the play button on your remote to see if that brings up the Now Playing bar. Also, make sure you're always running the latest version of Spotify available so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

[unlive]

Spotify 1.83.3 on fire tv (Amazon) - the application works correctly now,
thank you!

[VladimirM]

Hi Yordan, thank you very much for this, really strange how I never thought of doing that. Indeed pressing the play button on the remote starts playing the last played song before exiting the app, and when going back to the home screen, the now playing bar is there.

So this can be a solution for the issue, even if the bar is not there when you open the app.