Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bluejuiceno1
  • Newbie
  • 8396 Views
  • 60 replies
  • 8 likes
  • Other
  • 8396 Views
  • 60 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19515 Views
  • 9 replies
  • 2 likes
  • Other
  • 19515 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Web Player won't play some podcasts

PlanPremiumCountryUSADeviceWeb Player - Google ChromeOperating SystemWindows 10 My Question or IssueSome podcasts (not all) won't play on the Spotify Web Player. When I try to press play, the play button will either look like it's buffering until I s...

  • Visitor
  • Plan Premium Country USA Device Web Player - Google Chrome Operating System Windows 10   My Question or Issue Some podcasts (not all) won't play on the Spotify Web Player. When I try t...
  • RegisteredCommunityM
  • Regular
  • 7154 Views
  • 17 replies
  • 3 likes
  • Other
  • 7154 Views
  • 17 replies
  • 3 likes

Superuser Contribution spotify on tv keeps playing audio but screen freezes

after a while of listening to spotify on my tv (unsure how long, i usually leave it on overnight while i sleep) the screen freezes on whatever song is currently playing. the music keeps going and keeps moving on to the next song, it’s just the screen...

  • Visitor
  • after a while of listening to spotify on my tv (unsure how long, i usually leave it on overnight while i sleep) the screen freezes on whatever song is currently playing. the music keeps going and kee...
  • Maria
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution android automotive app - artists names missing in playlists

After last update of my car SW (VOLVO V90) I can’t see names of artists in my playlists, just tracks names. It is annoying.

  • Casual Listener
  • After last update of my car SW (VOLVO V90) I can’t see names of artists in my playlists, just tracks names. It is annoying.
  • Maria
  • Moderator
  • 420 Views
  • 7 replies
  • 0 likes
  • 420 Views
  • 7 replies
  • 0 likes

Superuser Contribution I CAN'T SEE MY RECEIVER

RECENTLY I CHANGE THE MODEN AND NOW I CAN'T SEE MAY RECEIVER DEVICE ON MY COMPUTER SO I CAN LISTEN MUSIC ON MY RECEIVER

  • Visitor
  • RECENTLY I CHANGE THE MODEN AND NOW I CAN'T SEE MAY RECEIVER DEVICE ON MY COMPUTER SO I CAN LISTEN MUSIC ON MY RECEIVER
  • MihailY
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify podcasts are now available in Ukraine but there's no video

PlanFree/PremiumCountryUkraineDeviceAnyOperating SystemAnyMy Question or IssuePodcasts recently became available for Ukrainian users, but there seems to be no video. I wanted to watch Joe Rogan Experience which is your exclusive, and there is no way ...

  • Casual Listener
  • Plan Free/Premium Country Ukraine Device Any Operating System Any My Question or Issue Podcasts recently became available for Ukrainian users, but there seems to be no video. I wanted to wa...
  • Ivan69
  • Visitor
  • 2939 Views
  • 13 replies
  • 6 likes
  • Other
  • 2939 Views
  • 13 replies
  • 6 likes

Superuser Contribution Stop playing a specific podcast Spotify keep playing a specific podcast

Stop playing a specific podcast Spotify keep playing a specific podcast I do NOT want to listen to at all. Why? After it plays whatever it goes to The Last of Us podcast. It’s so irritating.

  • Visitor
  • Stop playing a specific podcast Spotify keep playing a specific podcast I do NOT want to listen to at all. Why? After it plays whatever it goes to The Last of Us podcast. It’s so irritating.
  • SurlyScientist
  • Casual Listener
  • 12455 Views
  • 15 replies
  • 14 likes
  • 12455 Views
  • 15 replies
  • 14 likes

Superuser Contribution Spotify not playing

Spotify isn't playing any music. it was working for years, now won't play in browser. Tried in incognito, nothing happens.

  • Visitor
  • Spotify isn't playing any music. it was working for years, now won't play in browser. Tried in incognito, nothing happens. 
  • Novy
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution FIX: for Alexa Multi-Room Group Problems

FIX:Play Alexa Multi-Speaker Groups in Spotify I had multi-speaker Groups working for MONTHS The Alexa App, Spotify & Android all updated within the same 2 weeks. Groups STOPPEDSO, After you update or install the ALEXA APP make sure you sign in with ...

  • Regular
  • FIX: Play Alexa Multi-Speaker Groups in Spotify    I had multi-speaker Groups working for MONTHS   The Alexa App,  Spotify & Android all updated within the same 2 weeks. ...
  • TXGrl
  • Casual Listener
  • 10144 Views
  • 10 replies
  • 1 likes
  • Other
  • 10144 Views
  • 10 replies
  • 1 likes

Superuser Contribution Can I link my buzzsprout podcast with my spotify to get stats?

HiI have a buzzsprout podcast which is available on Spotify, but I can't see any stats on there, there's a tab on buzzsprout that said link your account to see stats, but when I click it, it takes me to the set up page to start a new podcast, is ther...

  • Visitor
  • Hi I have a buzzsprout podcast which is available on Spotify, but I can't see any stats on there, there's a tab on buzzsprout that said link your account to see stats, but when I click it,  it ...
  • Dessi
  • Moderator
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't edit my profile on Spotify. There is no "edit profile" button

I used to be able to edit it whenever I wanted to, but out of nowhere I couldn't anymore. This seems to only be happening to me because my friends who have Spotify are able to freely change their name and profile picture. Why is it doing this?

  • Visitor
  • I used to be able to edit it whenever I wanted to, but out of nowhere I couldn't anymore. This seems to only be happening to me because my friends who have Spotify are able to freely change their nam...
  • MihailY
  • Moderator
  • 374 Views
  • 3 replies
  • 0 likes
  • 374 Views
  • 3 replies
  • 0 likes

Superuser Contribution Garmin Spotify App - Updating downloads not mark podcasts as "finished"

PlanPremium CountryAustralia DeviceGarmin Fenix 7 Operating SystemGarmin My Question or IssueI have a Garmin Fenix 7 with the Spotify app installed.I have a playlist that I sync to my Garmin watch called "Garmin Watch Podcasts" and as the name sugges...

  • Gig Goer
  • Plan Premium   Country Australia   Device Garmin Fenix 7   Operating System Garmin   My Question or Issue I have a Garmin Fenix 7 with the Spotify app installed. I h...
  • MihailY
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • Other
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Automated ads preventing podcast from starting

I think I am having a different issue which has to do with the automated ads preventing my podcasts from starting. It happens in particular with on of my favourite podcasts. I listen from my new episodes feed (my preferred way to listen) and the ad p...

  • Newbie
  • I think I am having a different issue which has to do with the automated ads preventing my podcasts from starting. It happens in particular with on of my favourite podcasts. I listen from my new epis...
  • Dessi
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • Other
  • 83 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can you shuffle podcast episodes?

Under your episodes which are all podcasts, I want to listen to my episodes randomly via shuffle. I don’t think this is possible?

  • Casual Listener
  • Under your episodes which are all podcasts, I want to listen to my episodes randomly via shuffle. I don’t think this is possible?
  • KAR-D52
  • Newbie
  • 6609 Views
  • 13 replies
  • 0 likes
  • 6609 Views
  • 13 replies
  • 0 likes

Superuser Contribution The Podcast I listen to won't show the started episode on the homepage

PlanPremiumCountryGermanyDevice(Samsung Galaxy 21)Operating System(Android) My Question or IssueI downloaded a podcast and I listen to it regulary but for a week or two the podcast window on the homepage won't show the already started episode. If I c...

  • Casual Listener
  •   Plan Premium Country Germany Device (Samsung Galaxy 21) Operating System (Android)   My Question or Issue I downloaded a podcast and I listen to it regulary but for a week or ...
  • Mieze
  • Casual Listener
  • 277 Views
  • 5 replies
  • 0 likes
  • Samsung
  • 277 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect not working on anything except for desktop

PlanPremiumCountryJapan DeviceEcho Show 5, Echo Show 8Operating System My Question or IssueHi,Up until last month I was able to play music on my Amazon Echo devices but for some reason music does not play back on the devices anymore. I've uninstalled...

  • Casual Listener
  • Plan Premium Country Japan   Device Echo Show 5, Echo Show 8 Operating System     My Question or Issue Hi, Up until last month I was able to play music on my Amazon Echo de...
  • mirinmirin
  • Casual Listener
  • 545 Views
  • 6 replies
  • 1 likes
  • Connect
  • 545 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Connect Stopped Working (not specific to Android), was fine last night

Spotify Connect through Wi-Fi has stopped working for me this morning, when it was working fine last night. This is not specific to Android, but I could not find another more accurate category. I've tried controlling Spotify with Android, PC and Mac,...

  • Regular
  • Spotify Connect through Wi-Fi has stopped working for me this morning, when it was working fine last night. This is not specific to Android, but I could not find another more accurate category. &nbs...
  • bosi
  • Roadie
  • 873 Views
  • 8 replies
  • 5 likes
  • 873 Views
  • 8 replies
  • 5 likes

Superuser Contribution Already played podcast episodes history is gone

PlanPremiumCountrySwedenDeviceSamsung Galaxy S9 or any Windows machineOperating SystemAndroid 10 says "One UI-version 2.5", Windows 10, Windows 11 I have been listening to a podcast which has over 500 episodes, skipping episodes randomly. As of a cou...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy S9 or any Windows machine Operating System Android 10 says "One UI-version 2.5", Windows 10, Windows 11   I have been listening to...
  • Not applicable
  • 802 Views
  • 2 replies
  • 0 likes
  • Other
  • 802 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts not playing on external devices

Plan Premium Country Australia Device iPhone 12 Pro, MacBook Pro, Google Nest Hub, Google Nest Mini, Google Home Max Operating System iOS 15.1.1, MacOS 12.01 My Question or Issue Spotify podcasts stopped working on Google Home connected speakers. 1. ...

  • Music Fan
  • Plan Premium Country Australia Device iPhone 12 Pro, MacBook Pro, Google Nest Hub, Google Nest Mini, Google Home Max Operating System iOS 15.1.1, MacOS 12.01   My Question or I...
  • AlexKall
  • Visitor
  • 26381 Views
  • 152 replies
  • 18 likes
  • Connect
    Other
  • 26381 Views
  • 152 replies
  • 18 likes