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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11694 Views
  • 78 replies
  • 9 likes
  • Other
  • 11694 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20401 Views
  • 9 replies
  • 2 likes
  • Other
  • 20401 Views
  • 9 replies
  • 2 likes

Problema para reproducir videos musicales en la app para Tv

Hola buenas noches el otro día pude reproducir videos musicales mediante Spotify connect y ahora quiero hacer lo mismo u se me cambia a modo audio.Me gustaría que en una pronta actualización tenga la posibilidad de ver los videos musicales en mi tv. ...

  • Roadie
  • Hola buenas noches el otro día pude reproducir videos musicales mediante Spotify connect y ahora quiero hacer lo mismo u se me cambia a modo audio.Me gustaría que en una pronta actualización tenga la...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Podcast navigation changed

I listen to a podcast that has nearly 250 episodes and many seasons. I am caught up on the latest season, and now I want to listen to one of the middle seasons. On the Android app, it used to be that when you open a specific podcast episode and pick ...

  • Casual Listener
  • I listen to a podcast that has nearly 250 episodes and many seasons. I am caught up on the latest season, and now I want to listen to one of the middle seasons.   On the Android app, it used t...
  • spfyposter
  • Visitor
  • 704 Views
  • 2 replies
  • 0 likes
  • Other
  • 704 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist was removed by Spotify from the public, what did I do wrong?

I want to know why my playlist was removed from the public and I want it restored back by Spotify

  • Newbie
  • I want to know why my playlist was removed from the public and I want it restored back by Spotify
  • Novy
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

"Lofimoon" Profile FRAUD Scammer

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehttps://open.spotify.com/user/31qv5duurbl6n4vtz4c643joxb2i?si=749fb95426894f85 This user is a...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue https:/...
  • posy_music
  • Visitor
  • 585 Views
  • 2 replies
  • 0 likes
  • Other
  • 585 Views
  • 2 replies
  • 0 likes

In China, spotify has been unable to search for songs in recent days

In China, in the past few days, mobile phones and computers have been unable to directly connect to spotify. They must use a VPN to use it normally. It has always been normal before. I want to ask what is going on?

  • Regular
  • In China, in the past few days, mobile phones and computers have been unable to directly connect to spotify. They must use a VPN to use it normally. It has always been normal before. I want to ask wh...
  • 66zz
  • Visitor
  • 1379 Views
  • 9 replies
  • 3 likes
  • Other
  • 1379 Views
  • 9 replies
  • 3 likes

Car spotify app re-enables repeating of songs

Easy steps to reproduce:1. While your car is turned off atleast 30 minutes, start spotify on your phone, repeating of songs is turned off (autoplay is turned on), start any song and make sure you can press Next to start any random new song.2. Keep yo...

  • Casual Listener
  • Easy steps to reproduce: 1. While your car is turned off atleast 30 minutes, start spotify on your phone, repeating of songs is turned off (autoplay is turned on), start any song and make sure you c...
  • Uvalle
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Other
  • 366 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcast not playing

Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.

  • Newbie
  • Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.
  • traciek
  • Casual Listener
  • 3848 Views
  • 6 replies
  • 0 likes
  • 3848 Views
  • 6 replies
  • 0 likes

Lost Songs in playlist

I have a spotify playlist with local files songs saved on it these files were stored on my previous phone but unfortunately i was recently robbed and had those files taken aswell, i am still able to see the playlist but am unable listen or interact w...

  • Newbie
  • I have a spotify playlist with local files songs saved on it these files were stored on my previous phone but unfortunately i was recently robbed and had those files taken aswell, i am still able to ...
  • ribezaz
  • Spotify Star
  • 126 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 126 Views
  • 1 replies
  • 1 likes

Superuser Contribution Norwegian Grammar Fix in Followers

I am suggesting a fix in the Norwegian language version of Spotify, whereas on the profile it says "X følgere • X følgere" (X followers • X followers).I think it should say "X følgere • X følger" (X followers • X following)with X being the number of ...

  • Newbie
  • I am suggesting a fix in the Norwegian language version of Spotify, whereas on the profile it says "X følgere • X følgere" (X followers • X followers). I think it should say "X følgere&nbs...
  • Novy
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2024

Hello! I have a question regarding Spotify Wrapped: I just created a new account and I am wondering if I will get Wrapped this year. I read online that tracking ends at about early November so if I start listening now will I have that experience on m...

  • Casual Listener
  • Hello!   I have a question regarding Spotify Wrapped: I just created a new account and I am wondering if I will get Wrapped this year. I read online that tracking ends at about early November ...
  • georgethegoat
  • Casual Listener
  • 3928 Views
  • 3 replies
  • 0 likes
  • Other
  • 3928 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is Spotify inserting random songs into my personal playlists?

I make a playlist, and Spotify inserts their own songs whenever they feel like it into my own personal playlists.

  • Visitor
  • I make a playlist, and Spotify inserts their own songs whenever they feel like it into my own personal playlists.
  • AlejaR
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Distinguishing Tracks Added to Single Playlists

Subject: Distinguishing Tracks Added to Single Playlists Dear Spotify Team,I am writing to suggest a potential improvement to the Spotify user interface. As a frequent user and a passionate music lover, I believe this feature could enhance the overal...

  • Roadie
  • Subject: Distinguishing Tracks Added to Single Playlists   Dear Spotify Team, I am writing to suggest a potential improvement to the Spotify user interface. As a frequent user and a passionat...
  • pooyair
  • Roadie
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Superuser Contribution Audiobook time

Hello! Does anyone know how to see how many hours are remaining for the month for audiobook play on Premium

  • Visitor
  • Hello! Does anyone know how to see how many hours are remaining for the month for audiobook play on Premium 
  • NickHodges
  • Casual Listener
  • 9554 Views
  • 6 replies
  • 0 likes
  • 9554 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hide button is missing in web player

In my Discover Weekly and Release Radar playlists, the Hide button/option has disappeared. It does not show up 1) next to a currently playing song in the bottom left, 2) when hovering over a song in the playlist, nor 3) after clicking the three-dot m...

  • Gig Goer
  • In my Discover Weekly and Release Radar playlists, the Hide button/option has disappeared. It does not show up 1) next to a currently playing song in the bottom left, 2) when hovering over a song in ...
  • drewbin
  • Visitor
  • 1211 Views
  • 5 replies
  • 2 likes
  • 1211 Views
  • 5 replies
  • 2 likes

The tailored ads are for the wrong state.

I live in Illinois, specifically northern Illinois, and all of my tailored ads are for the state of Ohio.

  • Visitor
  • I live in Illinois, specifically northern Illinois, and all of my tailored ads are for the state of Ohio.
  • Justus_HB
  • Regular
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Cant download my listening data

Cant download my listening data, because i don't have link in email to confirm that I agree to download it.

  • Newbie
  • Cant download my listening data, because i don't have link in email to confirm that I agree to download it.    
  • Justus_HB
  • Regular
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution buying audiobook that has multiple parts

I would like to buy the graphic audio book a court of wings and ruins a dramatized adaptation. Is it $16.99 for just 1 part? Or $16.99 for the entire book?

  • Newbie
  • I would like to buy the graphic audio book a court of wings and ruins a dramatized adaptation. Is it $16.99 for just 1 part? Or $16.99 for the entire book?
  • Devoka
  • Visitor
  • 522 Views
  • 3 replies
  • 1 likes
  • 522 Views
  • 3 replies
  • 1 likes

Superuser Contribution AM I The only one who Is tired of all the dropouts and freezing of songs

I am a Premium Member I never had this with Amazon Music which I get for free What is the issue and why isn’t it fixedI can’t be the only one with this issue !!!!}}}}}}}

  • Gig Goer
  • I am a Premium Member  I never had this with Amazon Music which I get for free   What is the issue and why isn’t it fixed I can’t be the only one with this issue !!!!}}}}}}}
  • Vasil
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

播放时连接缓慢

PlanFreeCountrychinaDevicepcOperating SystemWindows 10 My Question or Issue我今天上Spotify听歌,然后很多歌放到一半的时候就停了,接着弹出个提示说此歌曲无法播放,然后这首歌断断续续的放放停停,让我很难受有一种被欺负的感觉。我怎么拖动进度条或是点按歌词调整进度都不行,进入全屏时也加载不出来艺人的写真,需要很长时间才能加载出来

  • Casual Listener
  •   Plan Free Country china Device pc Operating System Windows 10   My Question or Issue 我今天上Spotify听歌,然后很多歌放到一半的时候就停了,接着弹出个提示说此歌曲无法播放,然后这首歌断断续续的放放停停,让我很难受有一种被欺负的感觉。我怎么拖动进度条或是点按歌词调...
  • ajbah
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • Connect
  • 225 Views
  • 2 replies
  • 0 likes