Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My Question or IssueI want to convert my daughters and my plans (separate) into a duo premium plan. If I do this, will she lose her playlists?
PlanPremium FamilyCountryGermanyMy Question or IssueWhen I started Spotify Premium back in 2018, there was no Duo option, that's why I have the Family account, which I don't really need (we are just two people). Somehow I can not switch to Duo option...
Bonjour, est-ce qu'un compte famille impose que tout les membres se suivent et voient les détails (suivis, playlists, abonnés) des comptes ?Merci !
The song is getting paused when I go to home screen or open a different app. Help me with the settings
Plan member unable to join the invite due to the below message."You can join someone else's Premium plan only once every 12 months".
My wife created a Family Plan. I got the text to join. I put our address in, and it says there was a problem, and that I should try later. I've been trying for a day.
My wife lives in Argentina and I have an American debit card. How can I get her onto my family plan and also the kids. I am an American in the military so I will always be in different countries with American issued cards
I want to switch my Duo plan to family plan I get e message: If you want to change your plan, contact your plan manager.In my account I don't find an option to add family members.
Ola, Fui integrado num Plano Familiar poucos meses atras e no dia 31/07/2017, recebi um pedido de confirmacao de endereço do Spotify, por email. Tive um erro de digitaçao no CEP e meu endereço nao pôde ser verificado, conforme o contato que fizeram t...
Hallo. Das Handy meines Sohnes ist kaputt gegangen. Er ist in meinem Premium Abo enthalten und möchte aber seine Playlist Sammlung nicht verlieren. Daher möchte ich ihn auch nicht einfach löschen und neu anlegen.Was kann man da machen? Er ist bei mir...
Me and my son have shared an account since he was about a year... forund music, listened together and so on. He's 12 and we had the Idea that it would be awesome if he could have our entire library on his account, as it's his as well, instead of need...
como eu faço para acesso ?
Me gustaría que contactaras conmigo, llevo ya un tiempo intentando que me solucionarais el problema.Mi teléfono es *********
Que puedo hacer para poder entrar a la suscripción familiar
Quiero pagar mi plan prémium pero no quiere aceptar mi tarjeta de banco
quiero pagar mi plan familiar y no ,medeja
I just got the family premium membership from my brother and the platform isn't working right. Music is chosen randomly and it stops !
na pagina de alteração de conta conforme orientado na pagina de perguntas não me aparece a opção de cancelamento do plano antes da renovação, obs: assinei um mês de graça até a data de hoje para experimentar, gostaria de cancelar antes de efetuar a c...
Foi pago um boleto para o plano DUO, mas ao invés de atualizar pro duo, somente atualizou o pagamento do plano individual que antes tinha/ ainda tenho. Preciso de soluções.
I’m trying to connect to my family account but theres an error saying that we are not in the same country.