Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I am part of a family subscription, but I want to leave it and start my own family subscription and become the owner, but I couldn't find a button for it when I fo to change my plan.. how can I do it ? Thank you..
Premium FamilyFrance I have subscribed to Family from Premium, and ticked the box to share all playlists with new family members. My husband set up a new account on the Family subscription but cannot see any of the shared playlists.How do you access ...
PlanPremium FamilyCountryIndonesiaDeviceiPhone 7+, MacBook Air 2017Operating SystemiOS 13.3.1, macOS Mojave My Question or IssueHello. I've subscribed for Spotify Family Premium since January 30, 2020. I was using my Spotify Family Premium yesterday ...
Hi, I have a Premium account through my mobile provider, however I want to have a Family account. I canceled my Premium account at my mobile provider, but this keeps on for a month. Do I have to wait the full month before being able to have the Famil...
PlanPremiumPaísArgentina Mi inquietudTengo un plan Premium contratado hace unos años a través de la compañía telefónica argentina Personal y quiero pasar a un plan Familiar. Sé que me tengo que comunicar con ellos para pasar primero hacia una Gratuit...
PlanPremiumCountryCanadaDeviceOnePlus 7 ProOperating SystemAndroid 10 My Question or IssueI have been paying for a second account for my sister to use, and I've been wondering how the location based "family plan works" My sister is currently in schoo...
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I paid for an yearly family plan today. But I saw that the account page still show...
Plan Family Country NZDevice AllOperating System All My Question or IssueThe confirmation email of my <12yo for participation on in the family plan, is not arriving at my google parental account email, or my spotify plan manager email. No other email...
Hi everyone, and thanks in advance for any helpful information! We have a premium family plan, and want to moderate explicit content. Rather than turn it off, we are hoping to leave it on and periodically review listening history, believing this will...
Hi,My family members (same address) had access with their respective smartphones to my former Family Premium subscription until my debit card expired. Then nobody could use Family Premium anymore (normal).I received my new debit card and subscribed a...
Hi there, About a week ago I got a family premium - with 3 months 'free'.I also have a Bose Soundtouch 20. I can link my account but it won't play music direct from the app. The only way to play spotify on my ST is by bluetooth connection. It would b...
My intis dosn't workWe keep getting logged in as a free account. I tried to remove him from th family plan. and invite him again. But that dosn't work.It allso seems like he has tree accounts assosiated to him. PlanFamily PremiumCountryNorwayDevice(i...
PlanPremiumCountryUKDeviceIphone, Samsung and Alexa devicesOperating System(iOS , Windows 10, Alexa, etc.) My Question or IssueI have just signed up to a premium family account on Spotify - I have just left Amazon Music as I heard that Spotify is bet...
I'm a single premium user. Spotify is the household sole music system. I have a son and daughter and my wife using it too in the household. I thought it time to upgrade to the Family plan. However, my wife and I are splitting up and moving out with o...
PlanPremiumCountryAustralia, but travellingOperating SystemWindows 10 My Question or IssueHi. I recently started paying for Family Premium and invited my 3 family members (wife, daughter, son) to join. However, we are currently travelling (in Vietnam...
PlanSpotify FamilyCountryNorwayDeviceIphone X My Question or IssueEverytime i try to pick an address it says that my address does not exist. what to do?
Me and my girlfriend live together at the same adress. She upgraded to a family plan from premium and i have a free account. When i follow the invite link and confirm my adress it says we try to use this from different countries. She is American and ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing Amazon Music family unlimited I can walk into my living room and ask my Echo dot to pla...
PlanPremium FamilyCountryCanadaDeviceIphone 7 plusOperating System My Question or IssueHi I just noticed that my January monthly payment has been increased from $14.99 to $15.89? But it's still $14.99 on Spotify website. Any notification/update onlin...
Hi folk, I would like to delete my account, registered by my Facebook ID and create a new account by my email.However, at the moment it's not possible to upgrade to Premium Family if you already have an account registered by the same payment method a...