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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168867 Views
  • 32 replies
  • 9 likes
  • 168867 Views
  • 32 replies
  • 9 likes

Superuser Contribution Accept Invitation for spotify family

Hi!I upgraded from Premiumto family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created apassword. They received the emial and went on the “accept invite” button ans w...

  • Newbie
  • Hi! I upgraded from Premium to family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created a password. They r...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family account

Dear reader, Recently I convinced my father to try Spotify, like I promised him he does use it very often lately. After a tryout he wanted to get an premium account also but since we're family we can use the discount which we did. Now I'm connected t...

  • Newbie
  • ...e're family we can use the discount which we did. Now I'm connected to my fathers account because he's the owner of the mainaccount. As you may expect my own premium account is not in need a...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

paypal no longer available as a payment method

its time to renew my subscrition but i do not get a paypal option. please help

  • Newbie
  • its time to renew my subscrition but i do not get a paypal option. please help
  • MattSuda
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • paypal
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ama premiuma geçemedim

Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family expired, availed again, can't join

My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I cannot join. It keeps saying that we are unable to ...

  • Newbie
  • My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I...
  • SergioDavid
  • Roadie
  • 682 Views
  • 1 replies
  • 0 likes
  • Expired
    Unable to join
  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familie account

Goedemorgen,Wij hebben een familie account, betaald op 03-04-2018 en ineens doet hij het sinds afgelopen vrijdag niet meer ?Wie weet wat er is gebeurt ?

  • Newbie
  • Goedemorgen, Wij hebben een familie account, betaald op 03-04-2018 en ineens doet hij het sinds afgelopen vrijdag niet meer ? Wie weet wat er is gebeurt ?
  • SergioDavid
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family plan

Hello, I had my account which is connected to my facebook (emshakira) as my premium acc under family plan. Suddenly my acc became a free one. I've tried to rejoin our family plan using my email and it turned out that i've logged in into a new account...

  • Visitor
  • Hello, I had my account which is connected to my facebook (emshakira) as my premium acc under family plan. Suddenly my acc became a free one. I've tried to rejoin our family plan using my email and i...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimini nasıl yenileyeceğim

Merhaba,12 aydır öğrenci indirimi ile kullanıyoru. bu ay sonunda bitecek. bilgilendirme emailinde öğrenciliğim devam ediyorsa indirimli kullanıma devam edebileceğim yazıyor, ancak sistemde öğrenci belgemi yükleyebileceğim ya da farklı bir şekilde öğr...

  • Newbie
  • Merhaba, 12 aydır öğrenci indirimi ile kullanıyoru. bu ay sonunda bitecek. bilgilendirme emailinde öğrenciliğim devam ediyorsa indirimli kullanıma devam edebileceğim yazıyor, ancak sistemde öğrenci ...
  • SergioDavid
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Hola tengo una cuenta premium y no me deja agregar a mi hijo que vivimos en la misma casa pongo la misma dirección y no me deja agregarlo, qué problema con ustedes. Por nuestro trabajo necesitamos este programa espero que soluciones este problema sin...

  • Newbie
  • Hola tengo una cuenta premium y no me deja agregar a mi hijo que vivimos en la misma casa pongo la misma dirección y no me deja agregarlo, qué problema con ustedes.  Por nuestro trabajo necesit...
  • SergioDavid
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement wijzigen

Hoi, Ik heb zojuist mijn abonnement van "Premium" naar "Premium for Family" gewijzigd. Ik heb alleen daarvóór niet mijn "Premium" abonnement opgezegd. Ik kan nergens vinden of ik nu voor allebei de abonnementen ingeschreven ben: dit wil ik niet. Is m...

  • Newbie
  • Hoi,   Ik heb zojuist mijn abonnement van "Premium" naar "Premium for Family" gewijzigd. Ik heb alleen daarvóór niet mijn "Premium" abonnement opgezegd.  Ik kan nergens vinden of ik nu v...
  • SergioDavid
  • Roadie
  • 2717 Views
  • 1 replies
  • 0 likes
  • abonnement
    Other
  • 2717 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Address not Working.

Hi, I had my family on the family plan, but it randomly kicked them out. I've tried sending the invites, but they keep getting an error when validating the address. This leads me to think I put the address in a different way than expected. I've been ...

  • Newbie
  • Hi,   I had my family on the family plan, but it randomly kicked them out. I've tried sending the invites, but they keep getting an error when validating the address. This leads me to think I...
  • SergioDavid
  • Roadie
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

A minha conta está como ativa no plano familiar e na aplicação não, o que eu faço?

A minha conta no plano familiar está ativa juntamente as outras 4, mas na aplicação não acontece o mesmo! Estou com a versão free, o que faço para corrigir este problema?

  • Newbie
  • A minha conta no plano familiar está ativa juntamente as outras 4, mas na aplicação não acontece o mesmo! Estou com a versão free, o que faço para corrigir este problema? 
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to Update Credit Card Info

Everytime I try to click update on the subscription page I get redirected to the family plan upgrade page. I login using facebook. [Mod edit - Screenshots with card info] Instead I get redirected here. I've tried multiple browsers on different device...

  • Newbie
  • Everytime I try to click update on the subscription page I get redirected to the family plan upgrade page. I login using facebook.   [Mod edit - Screenshots with card info]   I...
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenas, resulta que mi hermana, mi padre y yo nos queremos hacer el plan familiar pero claro, mi hermana ya vive con su novio, mi padre vive en otra casa y yo con mi madre. Aun así podemos hacernos el plan familiar y domiciliarlo solo en una casa aun...

  • Newbie
  • Buenas, resulta que mi hermana, mi padre y yo nos queremos hacer el plan familiar pero claro, mi hermana ya vive con su novio, mi padre vive en otra casa y yo con mi madre. Aun así podemos hacernos e...
  • SergioDavid
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Family plan

Something is wrong with the address it wont let my sister log in. Can I check the address I used or do I have to cancel it? And if I cancel it and create a new account with the right address will i be charged twice

  • Newbie
  • Something is wrong with the address it wont let my sister log in. Can I check the address I used or do I have to cancel it? And if I cancel it and create a new account with the right address will i b...
  • MortezaHosseini
  • Casual Listener
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium for family

Help, I recently paid for spotify premium for the family and instead of putting my name as the owner of the account, I put the name of my son. I've looked but I can't find a way to change the account name. The email and password are still my own, and...

  • Newbie
  • Help, I recently paid for spotify premium for the family and instead of putting my name as the owner of the account, I put the name of my son.  I've looked but I can't find a way to change the a...
  • kaitlynk
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Spotify familiar

Me cansé de tratar de vincular a mi esposa y mi hija al Spotify familiar, y no pude y la plataforma me dió todas las dificultades posibles, ah! Pero eso sí, me cobraron por el grupo familiar a pesar de que ellas nunca disfrutaron del servicio, por es...

  • Visitor
  • Me cansé de tratar de vincular a mi esposa y mi hija al Spotify familiar, y no pude y la plataforma me dió todas las dificultades posibles, ah! Pero eso sí, me cobraron por el grupo familiar a pesar ...
  • osornios
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Premium for Family

I have a few questions about premium for family. Can I use my student discount on it? Would we all have to use the same password? How are these separate accounts connected? Would they have access to my account, and vice versa?

  • Regular
  • I have a few questions about premium for family. Can I use my student discount on it? Would we all have to use the same password? How are these separate accounts connected? Would they have access t...
  • Nico
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • spotify premium for family
  • 365 Views
  • 1 replies
  • 0 likes

Invite fail

Heymy daughter dont receive the invitemail..tried all of the tips and such,no luck:/ No problem with her mothers invite,worked instantly.could it be some kind of restrictions on her phone maybe ? Please help us.øystein(norway

  • Casual Listener
  • Hey my daughter dont receive the invitemail..tried all of the tips and such,no luck:/  No problem with her mothers invite,worked instantly. could it be some kind of restrictions on her phone ...
  • Maxim
  • Spotify Star
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

Family Premium

I can’t accept my housemate’s family premium invitation. I have once successfully joined and then I forgot to verify my account and was kicked off. Although the invitation has been sent again I am unable to join. This would have been the second time ...

  • Newbie
  • I can’t accept my housemate’s family premium invitation. I have once successfully joined and then I forgot to verify my account and was kicked off. Although the invitation has been sent again I am u...
  • MattSuda
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes