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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167771 Views
  • 32 replies
  • 9 likes
  • 167771 Views
  • 32 replies
  • 9 likes

Premium Family

Hi,I have a problem with adding members to my Spotify Family. To be more precise, everytime I invite someone and this person clicks on link in the invite email, he is redirected to the account overview. I have this problem for some weeks now and I ca...

  • Newbie
  • Hi, I have a problem with adding members to my Spotify Family. To be more precise, everytime I invite someone and this person clicks on link in the invite email, he is redirected to the account o...
  • Maxim
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Family to Premium

Hi! I know is strange, but I want to change my account from Spotify Family to Spotify Premium without lose my playlists and saved musics. I'm a member of the 'family' but I'm not the holder of the plan, so I can't change anything. Thanks.

  • Casual Listener
  • Hi! I know is strange, but I want to change my account from Spotify Family to Spotify Premium without lose my playlists and saved musics. I'm a member of the 'family' but I'm not the holder of the p...
  • imattolo
  • Community Legend
  • 660 Views
  • 3 replies
  • 0 likes
  • family premium problem
  • 660 Views
  • 3 replies
  • 0 likes

Solved!! Family account invitation problems...

I have recently purchased a Premium Family Account with Spotify and I am having issues adding my roomates. Once my invitation is sent, they can successfully accept the INVITE CODE, however, when asked to put in the ADDRESS (which we do correctly) Spo...

  • Newbie
  • I have recently purchased a Premium Family Account with Spotify and I am having issues adding my roomates. Once my invitation is sent, they can successfully accept the INVITE CODE, however, when a...
  • Belenrizo
  • Newbie
  • 16140 Views
  • 55 replies
  • 7 likes
  • 16140 Views
  • 55 replies
  • 7 likes

Wife not receiving invite email for Family Plan

Hello- I recently signed up for the Family plan, and have attempted to add my wife twice. She is not receiving the email. Are other people has the same experience? I do not understand why this is so complicated.

  • Newbie
  • Hello-   I recently signed up for the Family plan, and have attempted to add my wife twice.  She is not receiving the email.  Are other people has the same experience? I do not u...
  • suzshamah
  • Regular
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Ogrenci indirimi dogrulama sorunu

Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz

  • Casual Listener
  • Hesabimdan para cekilmesine ragmen spotify uyeligim aktif olmadi.dogrulamaya devam etmeye calistigimda sayfa bulunamadi diyor yardimci olabilirmisiniz
  • 655 Views
  • 0 replies
  • 0 likes
  • 655 Views
  • 0 replies
  • 0 likes

Adding a current user to my family plan

So I’m assing one of my family members that had a free account to my family account. Will it allow them to carry over their playlists from the free version to the family version?

  • Newbie
  • So I’m assing one of my family members that had a free account to my family account. Will it allow them to carry over their playlists from the free version to the family version? 
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Help me start my premium subscription

Can someone help me get started on premium I already have Spotify app but can’t get free premium how can I get free for 60 days premium

  • Newbie
  • Can someone help me get started on premium I already have Spotify app but can’t get free premium how can I get free for 60 days premium 
  • phan_times
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

I got kicked out of our Family-Subscription for no reason

Dear Spotify Users, when i logged in to Spotify today i was set down to free. I checked my E-Mails but i didn't get any message. I re-installed Spotify but no changes.. I became an e-mail 7 days ago: I should submit my Adress for the Family-Subscript...

  • Newbie
  • ...n e-mail 7 days ago: I should submit my Adress for the Family-Subscription. I did so but it still kicked me out after 7 days (today).   I hope anyone can help me. Thank you
  • carlonssho
  • Music Fan
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Switch between family plans

Hi,i already changed my family plan once last month and now that i want to join a new family plan i get the error that i can only change family plans once a year,how can i solve this without opening a new account and join the new family premium plan ...

  • Newbie
  • Hi,i already changed my family plan once last month and now that i want to join a new family plan i get the error that i can only change family plans once a year,how can i solve this without o...
  • Maxim
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Kicked out of the family and can't join again

Hello, i was living in germany and i was in the family service with my brothers and then i moved to the UAE (spotify not available here) and after 14 days i got removed from the family service.my brother sent me another invite and i filled everything...

  • Casual Listener
  • Hello,   i was living in germany and i was in the family service with my brothers and then i moved to the UAE (spotify not available here) and after 14 days i got removed from the family s...
  • ibrahem_alw
  • Casual Listener
  • 919 Views
  • 3 replies
  • 0 likes
  • 919 Views
  • 3 replies
  • 0 likes

ogrenci indirimi iptal sorunu

henuz onaylanma asamasinda olan ogrenci indirimini nasil iptal edebilirim eger onaylanirsa direk parayi ceker mi

  • Visitor
  • henuz onaylanma asamasinda olan ogrenci indirimini nasil iptal edebilirim eger onaylanirsa direk parayi ceker mi
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Not able to add family members

I keep sending out invites and they accept but i dont see any new members to my account.

  • Newbie
  • I keep sending out invites and they accept but i dont see any new members to my account.
  • user-removed
  • Not applicable
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

ogrenciligimin dogrulanmasi ama premium olmamam

dun buraya yazmistim ve bana geri donus yaptiniz. sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi te...

sadasdad.PNG
  • Regular
  • dun buraya yazmistim ve bana geri donus yaptiniz. sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi.  sizin anlattiginiz sekilde he...
  • Furrkann26
  • Casual Listener
  • 433 Views
  • 1 replies
  • 0 likes
  • Student
    Turkey
    turkish
  • 433 Views
  • 1 replies
  • 0 likes

Reembolso Cobranca de autorizacao

Boa noite,Meu periodo promocional terminou e entao mudei minha assinatura para uma premium, fui cobrado em 16,90 pela assinatura e mais 10,00 da cobranca de autorizacao. Logo em seguida fiz a solicitacao para o plano universitario e fui cobrado novam...

  • Casual Listener
  • Boa noite, Meu periodo promocional terminou e entao mudei minha assinatura para uma premium, fui cobrado em 16,90 pela assinatura e mais 10,00 da cobranca de autorizacao. Logo em seguida fiz a solic...
  • Bittencourt
  • Spotify Star
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Sharing Family account

Hi, can I have a family account here in the UK and share with my two kids that currently lives in Brazil

  • Newbie
  • Hi, can I have a family account here in the UK and share with my two kids that currently lives in Brazil
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify Familie

Ich habe mir gerade Spotify Family zugelegt, bin jedech bei der einladung meiner Schwester auf ein Problem gestossen Zustimmung das das Familienmitglied die gleiche Adresse besitzt Jedes einzelne Familienmitglied wohnt mittlerweile in eigenen Wohnung...

  • Casual Listener
  • Ich habe mir gerade Spotify Family zugelegt, bin jedech bei der einladung meiner Schwester auf ein Problem gestossen   Zustimmung das das Familienmitglied die gleiche Adresse besitzt &n...
  • Luke
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Expulsos do spotify

Meus amigos que moram no mesmo endereco foram expulsos do plano familiar, como colocados de volta

  • Visitor
  • Meus amigos que moram no mesmo endereco foram expulsos do plano familiar, como colocados de volta
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Using spotify to create personalised playlists in aged care homes

I am researching music streaming apps for a proposal between spotify and apple music for music therapy for the elderly. I was wondering if spotify is capable of functioning for this purpose. If we were to purchase a premium family subscription, are w...

  • Newbie
  • ...ere to purchase a premium family subscription, are we able to use this on multiple devices at the same time or would we have to go offline?  Thank you!!!
  • user-removed
  • Not applicable
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

family plan, pay the year in one shot

I can pay one time for the all year with the family plan? i d like to pay 180 euros one time...

  • Newbie
  • I can pay one time for the all year with the family plan? i d like to pay 180 euros one time...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes