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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168750 Views
  • 32 replies
  • 9 likes
  • 168750 Views
  • 32 replies
  • 9 likes

Superuser Contribution Problemas con Plan Familiar Premium

He visto muchos comentarios respecto a este problema.Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralmente y que ahora contaba con cuenta básica. Por qué pa...

  • Newbie
  • He visto muchos comentarios respecto a este problema. Hace unos días un familiar me avisó que luego de estar utilizando la misma cuenta premium que le había compartido, lo habían sacado unilateralme...
  • Mrale11
  • Newbie
  • 3850 Views
  • 13 replies
  • 0 likes
  • 3850 Views
  • 13 replies
  • 0 likes

Solved!! family account no email addresses

Dear all,i just have upgraded from premium to family account. How can i invite family members w/o own email address? They have smart phone but no email.Thanks for your big support!!!Dieter

  • Casual Listener
  • Dear all, i just have upgraded from premium to family account. How can i invite family members w/o own email address? They have smart phone but no email. Thanks for your big support!!! Dieter  
  • DieterW
  • Casual Listener
  • 1552 Views
  • 4 replies
  • 0 likes
  • 1552 Views
  • 4 replies
  • 0 likes

Family plan

I just upgraded to the family plan and added my family members and I don't think anything has changed in my app. Is it the same as what I had but more money or am I missing something?

  • Casual Listener
  • I just upgraded to the family plan and added my family members and I don't think anything has changed in my app. Is it the same as what I had but more money or am I missing something?  
  • Jmanos
  • Casual Listener
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

E-mail of family member is not right?

Hello all, I've just tried invited my family members for Spotify family premium, but I can't fill in e-mails cause they are not "correct" even though I know they are. How can I successfully invite my family members without getting this error over and...

  • Casual Listener
  • Hello all,   I've just tried invited my family members for Spotify family premium, but I can't fill in e-mails cause they are not "correct" even though I know they are. How can I s...
  • Raxekem
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

area code and country in family plan

my premium plan has a country and area code. I changed to family plan and sent codes to my family which we are now in a different country. sporify does not aloud them to get into the plan because takes the code where we are at does not let them choos...

  • Newbie
  • my premium plan has a country and area code. I changed to family plan and sent codes to my family which we are now in a different country. sporify does not aloud them to get into the plan because t...
  • LeoRager
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesabımdan 4 kere para cekildi

Öğrenci hesabı olarak basvurdugum spotify hesabımdan 4 kere para çekti ve hâlâ premium olamadım.

  • Casual Listener
  • Öğrenci hesabı olarak basvurdugum spotify hesabımdan 4 kere para çekti ve hâlâ premium olamadım. 
  • kenankortun
  • Casual Listener
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

I can not invite family

Dear users, i am not able to invite family when i want to. I see a white screen on my tablet ipad without information. somebody recognize this? thanks

  • Newbie
  • Dear users,   i am not able to invite family when i want to. I see a white screen on my tablet ipad without information.   somebody recognize this?   thanks  
  • LeoRager
  • Community Legend
  • 597 Views
  • 7 replies
  • 0 likes
  • 597 Views
  • 7 replies
  • 0 likes

Solved!! I am not able to add my relatives on my premium account

After setting up my account of Spotify for Family, I am not able to add any one family. I have followed the instructions on the site, logged in on different divices, including a desktop pc. When I go to my account page and choose Premium for family, ...

  • Casual Listener
  • After setting up my account of Spotify for Family, I am not able to add any one family. I have followed the instructions on the site, logged in on different divices, including a desktop pc. When I g...
  • corinecevat
  • Casual Listener
  • 687 Views
  • 4 replies
  • 1 likes
  • 687 Views
  • 4 replies
  • 1 likes

Family Subscription with wrong data

Hi, i`ve got a Family subscription for quite some time already and wanted to add my daughter to it. Just to find out that there was a strange person connected to my family users. (which i deleted subsequently) and when i send out an invite to my daug...

  • Newbie
  • Hi, i`ve got a Family subscription for quite some time already and wanted to add my daughter to it. Just to find out that there was a strange person connected to my family users. (which i deleted s...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

School not listed

I have been trying to have my school listed for almost a month and yet i get no notification about the progress of getting my school listed. I have filled out SheerID forms for a couple of times now..

  • Newbie
  • I have been trying to have my school listed for almost a month and yet i get no notification about the progress of getting my school listed. I have filled out SheerID forms for a couple of times now..
  • Maxim
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Re: Spotify premium

I can't either. I started a premium trial then decided to cancel. Under subscriptions it brings up a box telling me my trial ends 11/22/17 but the only clickable option is 'stay with premium'. Should I just delete my account? Thanks

  • Newbie
  • I can't either. I started a premium trial then decided to cancel. Under subscriptions it brings up a box telling me my trial ends 11/22/17 but the only clickable option is 'stay with premium'. Should...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Merhaba öğrenci indiriminden yararlanmak için kayıt yaptırdım fakat hesabım yükseltilmediği halde çekim yapıldı. Üyeliğimin iptal edilmesini ve ücretimin geri iade edilmesini talep ediyorum.

  • Casual Listener
  • Merhaba öğrenci indiriminden yararlanmak için kayıt yaptırdım fakat hesabım yükseltilmediği halde çekim yapıldı. Üyeliğimin iptal edilmesini ve ücretimin geri iade edilmesini talep ediyorum.
  • ayşin
  • Newbie
  • 2255 Views
  • 12 replies
  • 1 likes
  • 2255 Views
  • 12 replies
  • 1 likes

my husband and my son lives with me, and you are saing that they can't share my premium for family.

Recebi uma mensagem que meu marido e meu filho serão excluidos do Spotify Familia Premium pois vocês não conseguiram provar que moramos juntos.. Absurdo! Um é meu marido e o outro meu filho.Favor verificar sua posição, pois não fiquei nada satisfeita...

  • Newbie
  • Recebi uma mensagem que meu marido e meu filho serão excluidos do Spotify Familia Premium pois vocês não conseguiram provar que moramos juntos.. Absurdo! Um é meu marido e o outro meu filho. Favor v...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

No funciona el código de canjeo

Hola, estoy desesperada. Hemos abierto una cuenta familiar y cuatro miembros de nuestra familia se han dado de alta sin problemas canjeando el código que vien en la invitación . Sin embargo, a mí me han invitado ya seis veces y cuando me dispongo a c...

  • Newbie
  • Hola, estoy desesperada. Hemos abierto una cuenta familiar y cuatro miembros de nuestra familia se han dado de alta sin problemas canjeando el código que vien en la invitación . Sin embargo, a mí me ...
  • 498 Views
  • 0 replies
  • 0 likes
  • 498 Views
  • 0 replies
  • 0 likes

My brother cant join to the spotify premium( en español)

cuando envio la invitacion a mi hermano y pone la informacion, dice que hay errori y no lo deja unirse al spotify familiar.ayuda porfavor

  • Newbie
  • cuando envio la invitacion a mi hermano y pone la informacion, dice que hay errori y no lo deja unirse al spotify familiar. ayuda porfavor 😕
  • 211 Views
  • 0 replies
  • 1 likes
  • 211 Views
  • 0 replies
  • 1 likes

Spotify family: invited people

Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I invite my family members?

  • Regular
  • Hey I just subscribe to spotify family but can't invite my family members. When I go on spotify family on the left menu of my account, the page is blank ... see printscreen attached. How can I i...
  • ruedinjaccard
  • Regular
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

Changing users for family premium

I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my subscription to renew before changes take affect? If not, what...

  • Casual Listener
  • I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my s...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Re: Family plan

I'm having the same issue. I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I supposed to wait for my subscription to renew before change...

  • Casual Listener
  • I'm having the same issue. I just set up my premium for family and completed the invites. When we try to log on from different devices I don't see an option to change users or anything. Am I s...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Superuser Contribution Family plan entered the wrong info

Hi, I was starting a family plan and entered the wrong info....I put my last name as the street address and put street number as my full street address including the number. I would like this corrected who can i contact?

  • Visitor
  • Hi,   I was starting a family plan and entered the wrong info....I put my last name as the street address and put street number as my full street address including the number. I would like t...
  • Meilianx
  • Newbie
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

[Partnership] Spotify for Nintendo Switch

Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek istiyorum. Fakat gerekli belgeyi yukleyemiyorum ne ...

  • Newbie
  • Merhaba, gerekli bilgileri doldurdugum halde transcript dosyasi yukleyemedim ve buna ragmen 2 kez ucret kartimdan kesildi ve hesabim hala free durumda. Fazla ucreti geri almak ve hesabimi yukseltmek ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes