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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168687 Views
  • 32 replies
  • 9 likes
  • 168687 Views
  • 32 replies
  • 9 likes

Superuser Contribution Members kicked out after automated payment

Hello, can someone explain me why every single member from my family group was kicked out after spotify made the automated payment..Can someone tell me what's going on or if it cannot be fixed, I would like to request a refund since I am not receving...

  • Casual Listener
  • Hello, can someone explain me why every single member from my family group was kicked out after spotify made the automated payment..Can someone tell me what's going on or if it cannot be fixed, I w...
  • Aichel
  • Roadie
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Hesabımdan 3 kere para çekildi premium gelmedi

Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim

  • Casual Listener
  • Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ve premiuma geçemedim

öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • Aichel
  • Roadie
  • 402 Views
  • 1 replies
  • 1 likes
  • yardım
  • 402 Views
  • 1 replies
  • 1 likes

no puedo aceptar la invitación del plan familiar

Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron a plan gratis...ahora me enviaron de nuevo la invi...

  • Newbie
  • Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron...
  • 534 Views
  • 0 replies
  • 0 likes
  • 534 Views
  • 0 replies
  • 0 likes

Spotify famille

Bonjour,impossible de gerer mon compte spotify famille rien n'apparait sur la page spotify famille (page blanche)tous autres onglets fonctionnent.J'ai essayé depuis d'autres ordinateurs mais apparemment cela vient du site .Si quelqu'un peut m'aider ,...

  • Newbie
  • Bonjour, impossible de gerer mon compte spotify famille  rien n'apparait sur la page spotify famille (page blanche) tous autres onglets fonctionnent. J'ai essayé depuis d'autres ordinateurs ...
  • pascalouc
  • Casual Listener
  • 850 Views
  • 4 replies
  • 0 likes
  • 850 Views
  • 4 replies
  • 0 likes

Superuser Contribution Inviter des membres sur mon spotify famille

Bonjour,J'ai souscris à Spotify famille depuis 2 jours. Lorsque je vais sur mon compte, il m'est impossible d'inviter des membres. Rien ne se passe lorsque je clique sur Spotify Family. Que dois-je faire? Merci

  • Newbie
  • Bonjour, J'ai souscris à Spotify famille depuis 2 jours. Lorsque je vais sur mon compte, il m'est impossible d'inviter des membres. Rien ne se passe lorsque je clique sur Spotify Family. Que dois-j...
  • pascalouc
  • Casual Listener
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Superuser Contribution error code 3

try to share my premium account with my wife , but i got everytime the same Error Code 3 ....

  • Newbie
  • try to share my premium account with my wife , but i got everytime the same Error Code 3 ....
  • Aichel
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Indirizzo

Salve, come faccio a verificare/modificare l'indirizzo del mio Premium for Family? Devo far ripartire tutto dall'inizio?Grazie!

  • Newbie
  • Salve,  come faccio a verificare/modificare l'indirizzo del mio Premium for Family? Devo far ripartire tutto dall'inizio? Grazie!
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Premium Family account - impossible to accept the invitation

Hi, I got a problem with my Spotify Family account. The invitation tool does not work. I've send my family the invitations and they all got the message at their e-mail mailbox, but all of them are unable to accept the invitations. They open the link ...

  • Newbie
  • Hi, I got a problem with my Spotify Family account. The invitation tool does not work. I've send my family the invitations and they all got the message at their e-mail mailbox, but all of them are u...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Can't join a family subscription plan

When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to solve the problem by deleting browser cookies and by ...

  • Newbie
  • When I'm trying to join a family subscription plan through the link invite sent to me by the owner of the subscription, I get an error message "3 Something went wrong, try again later". I tried to s...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Subscription changed from premium to free randomly

I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?

  • Newbie
  • I am on the family premium plan and nothing has changed with our payment or account, but today my account stopped being premium?? It randomly switched to the free version...what is happening?
  • jsannn
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

My Family Plan is a total messy

I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify automatically removed all invited persons (including my kids w...

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  • Visitor
  • I'm trying to invite my to sons and my wife to my family plan (I hope they are my family and spotify recognize it). I've created long time ago an account family and canceled after spotify a...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Boa tarde a todos

Boa tarde equipe spotifyNão consigo entrar no Plano Família na qual fui convidada. Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente. Me ajudem. Como faço para acessar??

  • Newbie
  • Boa tarde equipe spotify Não consigo entrar no Plano Família na qual fui convidada.  Preenchi os campos necessários mas aparece 3 - Ops algo deu errado. Tente novamente.  Me ajudem. Como...
  • cleberdomingos
  • Newbie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Changer compte normal pour compte étudiant

Bonjour! J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange' Merci pour votre aide!

  • Newbie
  • Bonjour!   J'aimerais changer mon compte premium spotify contre un compte étudiant mais je ne sais pas où faire l'échange'   Merci pour votre aide!
  • Barbier5914
  • Newbie
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Solved!! Can't view/manage my premium family account.

Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen.basically the2nd and 3rd account are not working.

  • Newbie
  • Can't view/manage my premium family account. when i click on"Je gezinsaccounts beheren" i get a black screen. basically the2nd and 3rd account are not working.
  • MadD19
  • Newbie
  • 449 Views
  • 4 replies
  • 0 likes
  • 449 Views
  • 4 replies
  • 0 likes

I cannot add second account

Hello, I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mistake. how i can solve it?

  • Newbie
  • Hello,   I'm trying to enter the other accounts information to the confirmation list. But I got this error '600 - Oops something went wrong, please try again.' altought there isn't any mi...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Blank Page for Family Add Option

When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I don't know how to fix it.

  • Newbie
  • When I try to click on add or remove members from account I always come to a blank page. However I am being charged for the family, I just cant add anyone. It's been like this for a month now and I d...
  • Luke
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Trouble connecting family membership

I've sent an email to my husband to activate his invitation for my family subscription.He cannot activate the link No page displays requesting for Reedem code

  • Newbie
  • I've sent an email to my husband to activate his invitation for my family subscription. He cannot activate the link  No page displays requesting for Reedem code
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

premium family

I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and nothing works correctly. Can i delete my premium account...

  • Newbie
  • I tried to invite my kids to joing my premium account using premium and we cant listen to our own song selections. We have tried everything including facebook log in after accepting invites and ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes