Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23833 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23833 Views
  • 17 replies
  • 0 likes

Solved!!Superuser Contribution NUS Student card no longer valid

Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount. When did this happen? I didnt receive any notice that this had changed. Apparently its Unidays now which as a distan...

  • Casual Listener
  • Just received an email stating that my premium plan is rising to £9.99 & that NUS Student cards are no longer accepted as a discount.  When did this happen?  I didnt receive any notice ...
  • miltonjohns6
  • Casual Listener
  • 663 Views
  • 4 replies
  • 0 likes
  • 663 Views
  • 4 replies
  • 0 likes

Payment was made but the premium account was not active?

I benefited from the student discount and I was able to withdraw money from my credit card but my premium membership was not active? Do you have emergency help?

  • Newbie
  • I benefited from the student discount and I was able to withdraw money from my credit card but my premium membership was not active? Do you have emergency help?
  • Luke
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Student Discount Turkey
  • 322 Views
  • 1 replies
  • 0 likes

Fui cobrada 4 vezes pela mesma promoção

Olá! Ontem ativei o Spotify Premuim com desconto para estudantes, não estava conseguindo fazer login no portal da instituição, então enviei meus documentos. Ou documentos não estavam sendo aceitos e tive que enviá-los novamente. Finalmente, consegui ...

  • Newbie
  • Olá!   Ontem ativei o Spotify Premuim com desconto para estudantes, não estava conseguindo fazer login no portal da instituição, então enviei meus documentos.    Ou documentos não ...
  • Bittencourt
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Conta Universitária - Cobrança

Fiz o cadastro para desconto de estudantes e no preenchimento dos dados coloquei os dados do cartão, e fui notificado pela administradora do cartão de uma cobrança de R$ 8,50 referente ao pagamento pelo cartão de crédito da conta premium universitári...

  • Newbie
  • Fiz o cadastro para desconto de estudantes e no preenchimento dos dados coloquei os dados do cartão, e fui notificado pela administradora do cartão de uma cobrança de R$ 8,50 referente ao pagame...
  • Bittencourt
  • Spotify Star
  • 916 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 916 Views
  • 3 replies
  • 0 likes

Student discount paid twice

I upgraded my spotify account to premium, spotify took money from me twice (2,99€ x 2) and I still have only a free version.

  • Newbie
  • I upgraded my spotify account to premium, spotify took money from me twice (2,99€ x 2) and I still have only a free version. 
  • Gerardnepo
  • Regular
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Spotify student full price

Hi, I always paid 4,99€ euro an this month it suddenly was 9,99€. i m still a student so i would like to ask you to get the 5 euro back that was withdrawn too much.. Thanks a lot

  • Newbie
  • Hi,  I always paid 4,99€ euro an this month it suddenly was 9,99€. i m still a student so i would like to ask you to get the 5 euro back that was withdrawn too much..   Thanks a lot 
  • Gerardnepo
  • Regular
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

Student account still €9,99

Hi, I have a student account. I tried to delete my subscription, but then I decided against it so I renewed it. On my account page it says I have a student account, but my subscription fee is €9,99 instead of €4,99.

  • Newbie
  • Hi, I have a student account. I tried to delete my subscription, but then I decided against it so I renewed it. On my account page it says I have a student account, but my subscription fee is €9,99 i...
  • Alipattz24
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Payment

I saw the discount student that they offered so I chose to start the premium because of the good price but the problem is why I paid twice?

  • Newbie
  • I saw the discount student that they offered so I chose to start the premium because of the good price but the problem is why I paid twice?
  • johngalt
  • Casual Listener
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium estudiantes

Buenas tardes,La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada. Se ha realizado el cobro y he comprobado que no esté com...

  • Newbie
  • Buenas tardes, La semana pasada realicé el cambio de Free a Premium estudiantes. Ya se ha verificado mi información vía SheerID Verification y se me ha enviado el email de verificación aceptada...
  • SergioDavid
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Universitário

(Ontem)Foi debitado de meu cartão de crédito o valor do Premium Universitário, neste momento ainda nao havia sido comprovada minha matrícula na facu.Hoje recebi um e-mail dizendo que ela foi comprovada e que era para eu aderir ao plano universitário....

  • Newbie
  • (Ontem)Foi debitado de meu cartão de crédito o valor do Premium Universitário, neste momento ainda nao havia sido comprovada minha matrícula na facu. Hoje recebi um e-mail dizendo que ela foi compro...
  • SergioDavid
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resub with a student discount

I got an email asking me to resubscribe to the student discount by updating my info by sending a document proving I’m still a student and I did but I didnt get a reply and my subscription is still the regular premium

  • Newbie
  • I got an email asking me to resubscribe to the student discount by updating my info by sending a document proving I’m still a student and I did but I didnt get a reply and my subscription is still th...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone has my student details?

I am trying to restart my student membership with spotify and when I try its saying someone already has my student details registered?

  • Newbie
  • I am trying to restart my student membership with spotify and when I try its saying someone already has my student details registered?
  • SergioDavid
  • Roadie
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Solved!! School discount issue

Hi Spotify's members, I'm writing this Post Message because I have a problem with the School Discount / Premium For Students plan.I live in Italy and my school is not listed yet, is there a way to help me out?Thanks y'all!

  • Newbie
  • Hi Spotify's members, I'm writing this Post Message because I have a problem with the School Discount / Premium For Students plan. I live in Italy and my school is not listed yet, is there a w...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do you get an email when you try to sign up for student discount

I followed the whole process but I didn't get a notification if it's it's processing or not, apparently the process takes around 3 days and I did the verification thing 4 days ago

  • Newbie
  • I followed the whole process but I didn't get a notification if it's it's processing or not, apparently the process takes around 3 days and I did the verification thing 4 days ago
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

I’ve applied for student discount and I’ve submitted the required document to confirm I’m a student a few days ago and am still waiting to access premium yet the money has already been taken out of my account... does the month of premium begin from t...

  • Newbie
  • I’ve applied for student discount and I’ve submitted the required document to confirm I’m a student a few days ago and am still waiting to access premium yet the money has already been taken out of m...
  • Alfredo
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • discount
    Student
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Hulu and Spotify not linking

Hi! I used to have a Hulu account and cancelled the subscription a few years ago. Spotify says that it has linked the two accounts, but Hulu is still asking me if I'd like to pay the $7.99 or $11.99/month so I'm just wondering why the prices aren't l...

  • Newbie
  • Hi! I used to have a Hulu account and cancelled the subscription a few years ago. Spotify says that it has linked the two accounts, but Hulu is still asking me if I'd like to pay the $7.99 or $11.99/...
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estensione Spotify Student

Ho terminato un anno di account Spotify Student e mi è arrivata la mail per prolungarlo. Dato che sono ancora universitario, no problem, ma non so come si fa.La mail riporta un link che mi porta sulla landing page dello sconto studenti, dove mi dice ...

  • Newbie
  • Ho terminato un anno di account Spotify Student e mi è arrivata la mail per prolungarlo. Dato che sono ancora universitario, no problem, ma non so come si fa. La mail riporta un link che mi p...
  • Alfredo
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • Student
  • 631 Views
  • 1 replies
  • 0 likes

dúvida no Premium estudantes

Ola, tenho um amigo que está usando Spotify Premium estudante, porem quando vou me cadastrar, fala que preciso ser universitário, tenho mesmo que ser ou posso entrar como estudante mesmo ?

  • Newbie
  • Ola, tenho um amigo que está usando Spotify Premium estudante, porem quando vou me cadastrar, fala que preciso ser universitário, tenho mesmo que ser ou posso entrar como estudante mesmo ?
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Cobrança

Fui assinar o plano de estudante Premium mas quando informei os dados foi realizada uma cobrança no valor da mensalidade, mas o serviço não foi disponibilizado. ????

  • Visitor
  • Fui assinar o plano de estudante Premium mas quando informei os dados foi realizada uma cobrança no valor da mensalidade, mas o serviço não foi disponibilizado. ????
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Student
  • 204 Views
  • 1 replies
  • 0 likes