Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24733 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24733 Views
  • 18 replies
  • 0 likes

Deleting old account and no premium

I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still. Is this because the account was not deleted or because ...

  • Newbie
  • I wanted to delete my old account and use my new one and get the student discount. My old account has been deactivated, but it's telling me my name information is tied to that old account still.&nbsp...
  • LeoRager
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Student discount

When I saw student discount I think it was good and I had to try it. But the problem is I am a high school student. So after the payment process It asked me my SheerID. I didnt know this is only for university students. And I closed it. But then when...

  • Newbie
  • ...or university students. And I closed it. But then when I checked my recent transactions there was a payment. Now I dont know what to do.
  • Wrambs
  • Casual Listener
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Where do I upload my student document?

I bought premium for students and I am charged before I upload my student document and the page closed. My account seems free now even though I am charged. Where can I upload my document?

  • Newbie
  • I bought premium for students and I am charged before I upload my student document and the page closed. My account seems free now even though I am charged. Where can I upload my document?
  • Maxim
  • Spotify Star
  • 1921 Views
  • 1 replies
  • 0 likes
  • 1921 Views
  • 1 replies
  • 0 likes

Student subscription is not possible

Hello,I wanted to have student subscription and change my current test subscription (0.99€ for three months) to a student premium. It was not possible to do that by using my student e-mail and as well not by using the Unidays website (my account was ...

  • Newbie
  • ...niversity, although fellow students are able to get a student premium account. Is it possible to upload a scan of my student ID in order to verify that I am a student and get the discount? Best regards
  • Maxim
  • Spotify Star
  • 405 Views
  • 1 replies
  • 0 likes
  • id
    Premium
    Student
  • 405 Views
  • 1 replies
  • 0 likes

I can not turn premium

Good afternoon. Today 26/02/18 I made the registration for me to make Premium by option student, I paid through the credit card, the amount was debited. Send all tuition documentation from my university. But my account did not turn Premium. [Removed ...

  • Newbie
  • Good afternoon. Today 26/02/18 I made the registration for me to make Premium by option student, I paid through the credit card, the amount was debited. Send all tuition documentation from my univers...
  • LeoRager
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Student
  • 252 Views
  • 1 replies
  • 0 likes

Converting to student subscribtion

Hey guys! I tried to convert my subscribtion to the student sub. a few days ago and uploaded the needed documentation and so on, but it’s still full price. Any ideas?

  • Newbie
  • Hey guys!   I tried to convert my subscribtion to the student sub. a few days ago and uploaded the needed documentation and so on, but it’s still full price. Any ideas?
  • Bethany_Dawn
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

descuento para estudiantes

Hola a Todos.el día de ayer mandé mis documentos para que aprovaran el descuento de universitarios, lo que pasa es que me cobraron tres veces la cuota y aún no tengo el servicio premium ¿Qué es lo que tengo que hacer?

  • Casual Listener
  • Hola a Todos. el día de ayer mandé mis documentos para que aprovaran el descuento de universitarios, lo que pasa es que me cobraron tres veces la cuota y aún no tengo el servicio premium ¿Qué es lo ...
  • Mayraa
  • Newbie
  • 1389 Views
  • 11 replies
  • 1 likes
  • 1389 Views
  • 11 replies
  • 1 likes

Solved!! Discount for High school students

Hello, I'm in France and i'm a studend in a school.I have a problem with the subscription of the student discount at 4,99€ per month.When I want to subscribe and justify my student card, the application tells me that I've already subscribe to this di...

  • Newbie
  • Hello,   I'm in France and i'm a studend in a school. I have a problem with the subscription of the student discount at 4,99€ per month. When I want to subscribe and justify my student card,...
  • LeoRager
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Student
  • 336 Views
  • 1 replies
  • 0 likes

Student Discount

Hello, My daughter is not yet in a University but she is already in Intermidiate in NZ. WIll that not qualify for a student discount?

  • Newbie
  • Hello,   My daughter is not yet in a University but she is already in Intermidiate in NZ. WIll that not qualify for a student discount?
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

SheerID returns 'no valid or current date supplied' for student premium verification

When getting my student status verified by SheerID, I was sent an email saying 'Document does not display current or valid date'. In the two documents I supplied, one had al the details such as the university, the date of study, my personal informati...

  • Casual Listener
  • When getting my student status verified by SheerID, I was sent an email saying 'Document does not display current or valid date'. In the two documents I supplied, one had al the details such as the u...
  • CryticalAce
  • Rising Star 1
  • 1905 Views
  • 7 replies
  • 0 likes
  • date of study
    sheerID
    Student
    verification
  • 1905 Views
  • 7 replies
  • 0 likes

Charged multiple times when trying to verify my student discount

I wanted to apply for the student discount but after entering my student details in it brought me back to the purchase screen so i reentered my card number a couple thinking that i entered in wrong but when i checked my logined in to my bank I charge...

  • Casual Listener
  • I wanted to apply for the student discount but after entering my student details in it brought me back to the purchase screen so i reentered my card number a couple thinking that i entered in wrong b...
  • fastomid
  • Casual Listener
  • 412 Views
  • 1 replies
  • 0 likes
  • Student
    Student Discount Canada
  • 412 Views
  • 1 replies
  • 0 likes

My student premium is not verfiying Hulu

I just recently resubscribed to student premium and I was in the process of verifying Hulu. For some reason, it gave me a trouble message that pretty much didn’t go forward to verifying. My school is on it and this hasn’t been a problem before. What ...

  • Visitor
  • I just recently resubscribed to student premium and I was in the process of verifying Hulu. For some reason, it gave me a trouble message that pretty much didn’t go forward to verifying. My school is...
  • LeoRager
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Student discount

The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?

  • Newbie
  • The bill was charged at my account but still shows FREE ACCOUNT on my spotify. How do i fix it?
  • LeoRager
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! impossible to start premium student

Hi everyone, So last december, I tried to subscribe to spotify premium for students. I selected my university, uploaded all the necessary documents proving i'm a student, entered my credit card details and got a message saying that my documents were ...

  • Casual Listener
  • Hi everyone,   So last december, I tried to subscribe to spotify premium for students. I selected my university, uploaded all the necessary documents proving i'm a student, entered my credit c...
  • alban_lemaire
  • Casual Listener
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me llego un correo con la verificacion de SheerID pero no se puede activar la cuenta

Hola, hoy dia 21 de febrero del 2018, pague la suscripcion a premium con el descuento para universitarios y me llego el correo de verificacion de SheerID, al abrir el correo hay un boton que dice "Completar compra", al dar click al boton me manda a u...

  • Casual Listener
  • Hola, hoy dia 21 de febrero del 2018, pague la suscripcion a premium con el descuento para universitarios y me llego el correo de verificacion de SheerID, al abrir el correo hay un boton que dic...
  • joselmm1999
  • Casual Listener
  • 1242 Views
  • 2 replies
  • 0 likes
  • 1242 Views
  • 2 replies
  • 0 likes

Solved!! Unable to Redeem Student Discount in Switzerland

Hello!I've been using Spotify for a long time and consider switching to Premium. I'm currently a student in Switzerland, and wanted to redeem the advertised 50% student discount. When I select this offer (before processing to the payment), Spotify as...

  • Visitor
  • Hello! I've been using Spotify for a long time and consider switching to Premium. I'm currently a student in Switzerland, and wanted to redeem the advertised 50% student discount. When I select this...
  • Maxim
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Transfer student discount to new account without 12 month penalty

I want to change my username, and to do so I need to switch over to a new account. I want to keep the student discount that I have on my current account but I don't want to wait for 12 months to be able to use it again on the new account. Is there a ...

  • Newbie
  • I want to change my username, and to do so I need to switch over to a new account. I want to keep the student discount that I have on my current account but I don't want to wait for 12 months to be a...
  • Bethany_Dawn
  • Community Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Student Discount

Hello guys, I'm a student in uk and it s been a year already since I am using spotify, I renewed my premium and I have been charged £15 instead of £5. I am still a student and still want to get the discount does anybody know who should I speak with?

  • Newbie
  • Hello guys, I'm a student in uk and it s been a year already since I am using spotify, I renewed my premium and I have been charged £15 instead of £5. I am still a student and still want to get the d...
  • Bethany_Dawn
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution PLAN UNIVERSITARIO

NO PUDE ACREDITAR MI UNIVERSIDAD Y DE TODOS MODOS ME HICIERON EL COBRO LAS DOS VECES QUE INTENTE CONTRATAR PREMIUM

  • Newbie
  • NO PUDE ACREDITAR MI UNIVERSIDAD Y DE TODOS MODOS ME HICIERON EL COBRO LAS DOS VECES QUE INTENTE CONTRATAR PREMIUM
  • ZullyB
  • Roadie
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution ME HAN COBRADO TRES VECES

A quien corresponda:Me acabo de suscribir a Spotify Premium para estudiantes y me han cobrado tres veces seguidas la tarifa de 4,99€. Por favor necesito solucionar esto porque no tengo dinero para pagarlo tres veces

  • Newbie
  • A quien corresponda: Me acabo de suscribir a Spotify Premium para estudiantes y me han cobrado tres veces seguidas la tarifa de 4,99€. Por favor necesito solucionar esto porque no tengo dinero para ...
  • ZullyB
  • Roadie
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes