Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
This version of Is This It by the Strokes, that I have linked here, does not show up in search, as shown in the screenshot I have attached. https://open.spotify.com/album/2yNaksHgeMQM9Quse463b5?si=5-B0NJT-RyaK9BW4BbVglg This is the version with "New ...
I have a playlist that i curated with love and care at the beginning of summer. Today, Spotify decided that my playlist wasn't good enough and appointed itself as a co creator to mix in music i don't want or need. Rude. I disabled autoplay similar co...
PlanPremiumCountrySwedenDeviceSamsung Galaxy S20, WindowsOperating SystemAndroid 12, Windows 10 My Question or IssueWhen I go to Your Library and select Artist I only see 12 artists, in Albums there are 5 albums. I have hundreds of both artists and a...
PlanPremiumCountryUSA DeviceSamsung Galaxy S10+ Operating SystemAndroid 12 My Question or IssueSo I have a roughly 30 mile drive (one way) every day to/from work, mostly through the toolies, so cell signal is unreliable. Yay for offline mode and bein...
PlanPremiumCountrySouth AfricaDevice(iPhone 8, )Operating System(iOS 16.3.1 ,Windows 10) My Question or IssueWhen I upgraded from free to premium my library and playlists dissapeared. How can I get them back? They are not in recovered playlists
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, i'm writing from Italy. In my spotify I can't listen a french album from Anggun, "Touj...
Hello! I have been having this problem for a while. When I delete a song from my device (Dell laptop, windows 10) it doesn't remove it from the app. I can't listen to it, but it won't remove itself from my library. I have tried clearing my cache, and...
PlanFreeCountryIndiaDeviceSamsung M33Operating SystemAndroid 13 My Question or IssueOne of my playlists has just disappeared. I could have sworn I created a playlist full of songs, which I even played a few times after creating, but I can no longer f...
PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueI can't find the button to open the section with the latest releases of the artists I subscribe to. On the phone, this bell is located immediately on the main screen, I c...
As of the most recent Spotify updates for iPhone/iPad, we are no longer able to search within our "Liked Songs" playlist. In the past, we could go to the "Liked Songs" playlist, pull down from the top of the screen, and a search bar appeared. This wa...
En Chile de Vtr a Entel
PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating System AndroidMy Question or IssueWhenever I play music it give me a sample not the full song
PlanPremiumCountryPolandOperating SystemWindows 11 22H2 22621.2134Spotify version1.2.17.834.g26ee1129 My IssueFor my ease, I'll quote My Library sidebar "modes" from my other post:Spoiler (Highlight to read)A) pictures onlyB) album namesC) album name...
Ya borre todas las descargas que tengo de otro celular y solo tengo vinculados dos no descargo mas de 150 canciones y me dice en el otro cel que ya excedí mi límite de 10,000
hello, after my contract with Spotify finishes I used 2 weeks the free version. Now I have premium again but all my old playlists are lost. It’s same email adress, same phone etc. Please help to get my playlists back
PlanPremiumCountrySwitzerland DeviceiPhone, Mac, PCOperating SystemiOs, Win10 My Question or IssueDear Spotify,I'm a Family Premium user since years. Since i shifted in switzerland, i changed the country in my Spotify account (which was a big mistake...
La última vez que inicié sesión con normalidad fue desde Windows 10 en España.Inicio sesión en mi cuenta después de unos años y mi Biblioteca ha sido eliminada. He intentado en varias ocasiones y no hay ninguna Playlist y no consigo recuperarlas.Qued...
I accidentally clicked a green heart as my Chill Mix was transitioniing to a new day, I didn't catch what song I had unliked so I'm now not sure what song it was. Is there any way I could recover that song into my list of liked songs or even restore ...
PlanPremiumCountryAustralia DeviceMotorolaOperating SystemAndroid My Question or IssueWhen my phone connects to the car player, it automatically plays the 'Todays top Hit' playlist which I never listen to but is always in my playlists at the top of t...
Duo PremiumUnited StatesMac (Big Sur 11.7.8) /IPhone x New to Spotify. Have 3400 songs in itunes that I would like to play via spotify. Turned on Import local files and I can see them all.I can add them to a new playlist - just fine. When I go to pla...