Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Hanami666
  • Visitor
  • 253094 Views
  • 84 replies
  • 87 likes
  • 253094 Views
  • 84 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • JoseAVG
  • Visitor
  • 113821 Views
  • 214 replies
  • 43 likes
  • 113821 Views
  • 214 replies
  • 43 likes

Superuser Contribution Playing music stutters and stops playing after 2 or 3 songs

After listening to about 2 or 3 songs, the music begins stuttering and stops playing. Then I restart the hifi and it does the same thing. Initially I thought it was the hifi, but I'm able to listen to You Tube for hours and don't have this issue. Alr...

  • Visitor
  • After listening to about 2 or 3 songs, the music begins stuttering and stops playing. Then I restart the hifi and it does the same thing. Initially I thought it was the hifi, but I'm able to listen t...
  • OscarDC
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dissappearing playlist

I can't see or play one of my playlists. I see it on my iPhone and iPad, but not on my desktop. I have about a dozen unique lists I shuffle between all day long. But my favorite list just shows a blank black spot. I have removed all of the cache file...

  • Regular
  • I can't see or play one of my playlists. I see it on my iPhone and iPad, but not on my desktop. I have about a dozen unique lists I shuffle between all day long. But my favorite list just shows a bla...
  • Jeremy
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa won't play podcast playlist

PlanFreeCountryUSADevicePixel 3 / EchoOperating SystemAndroid 11 My Question or IssueIf I create a Spotify playlist and fill it with music, I can play it through my Echo devices. If I remove the music and add podcast episodes, it becomes undiscoverab...

  • Visitor
  • Plan Free Country USA Device Pixel 3 / Echo Operating System Android 11   My Question or Issue If I create a Spotify playlist and fill it with music, I can play it through my Echo devi...
  • Vasil
  • Moderator
  • 2326 Views
  • 3 replies
  • 2 likes
  • 2326 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify crashes after trying to save a new cover photo to a playlist.

After choosing a new image for an existing or new playlist on Windows app, Spotify crashes. I tried restarting my PC and Spotify but the issue remains.

  • Casual Listener
  • After choosing a new image for an existing or new playlist on Windows app, Spotify crashes. I tried restarting my PC and Spotify but the issue remains.
  • Jeremy
  • Spotify Legend
  • 575 Views
  • 5 replies
  • 1 likes
  • 575 Views
  • 5 replies
  • 1 likes

Superuser Contribution Blend Invite link does not work

I sent a blend invite link to some friends on Facebook messenger but the link just opens Spotify and nothing else happens. No blend seems to jave been created.

  • Casual Listener
  • I sent a blend invite link to some friends on Facebook messenger but the link just opens Spotify and nothing else happens. No blend seems to jave been created.
  • OllyH
  • Casual Listener
  • 9193 Views
  • 5 replies
  • 1 likes
  • 9193 Views
  • 5 replies
  • 1 likes

Superuser Contribution playlists disappeared

all of my playlists from before 2017 have disappeared but I didn't delete them. how can I get them back?

  • Visitor
  • all of my playlists from before 2017 have disappeared but I didn't delete them. how can I get them back?
  • MihailY
  • Moderator
  • 639 Views
  • 3 replies
  • 1 likes
  • 639 Views
  • 3 replies
  • 1 likes

Audiobook stops after 500 tracks

Premium userIosApp and also Android App I was listening to an audiobook with 948 Songs. It stops playing after 500. It only shows 500 songs in the list. How can I listen to the rest? In Webinterface I can play and see all songs.

  • Newbie
  • Premium user IosApp and also Android App   I was listening to an audiobook with 948 Songs. It stops playing after 500.   It only shows 500 songs in the list.   How can I listen ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Superuser Contribution please make me listen my library at once.

Spotify applies a playlist "liked songs", but not "liked albums" or "liked Artists". i don't usually add a 'song' to my library but add an 'album'. i'd like to listen all songs from my "liked albums" as a playlist, but spotify doesn't apply that. so,...

  • Visitor
  • Spotify applies a playlist "liked songs", but not "liked albums" or "liked Artists".   i don't usually add a 'song' to my library but add an 'album'.    i'd like to listen all song...
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

No option to just like the song, instead it gets added to my library

Switched from android to iPhone and I noticed the green heart like button got changed to plus button which adds song to library. This is incredibly annoying since I download albums for gym and then like the songs to mark certain ones so I could add t...

  • Casual Listener
  • Switched from android to iPhone and I noticed the green heart like button got changed to plus button which adds song to library.   This is incredibly annoying since I download albums for gym a...
  • Vital111
  • Casual Listener
  • 981 Views
  • 2 replies
  • 0 likes
  • 981 Views
  • 2 replies
  • 0 likes

Superuser Contribution eliminar dispositivos

Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?

  • Newbie
  • Hola! ahora no aparece la opción para quitar dispositivos offline en el menú de la cuenta, como los puedo eliminar?   
  • Eni
  • Moderator
  • 661 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 661 Views
  • 3 replies
  • 0 likes

Local file became unplayable

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHi, Yesterday i had a local file on my desktop application and then synced it on my android device. Then i played the song 2 or three times on my android devic...

  • Casual Listener
  • Plan Premium Country France Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hi,   Yesterday i had a local file on my desktop application and then synced...
  • Taylith
  • Community Legend
  • 536 Views
  • 5 replies
  • 1 likes
  • 536 Views
  • 5 replies
  • 1 likes

Se alcanzó límite de cuenta

No puedo descargar música en mi nuevo dispositivo y eso que ya elimine mis descargas y e cerrado sección en mi anterior dispositivo necesito ayuda ya que tengo el plan premier

  • Visitor
  • No puedo descargar música en mi nuevo dispositivo y eso que ya elimine mis descargas y e cerrado sección en mi anterior dispositivo necesito ayuda ya que tengo el plan premier
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

[Playlists] Subscriber Preference

Stop changing all playlists to shuffle play on subscriber's accounts every time you update the mobile app.

  • Visitor
  • Stop changing all playlists to shuffle play on subscriber's accounts every time you update the mobile app.
  • 165 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 165 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlist does not have a shuffle option

I like to listen to my podcast episodes on shuffle. So, I created a playlist and added all the episodes, but my playlist does not have a shuffle option. How can I fix this?

  • Visitor
  • I like to listen to my podcast episodes on shuffle. So, I created a playlist and added all the episodes, but my playlist does not have a shuffle option. How can I fix this?
  • MihailY
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have songs in my playlists been dithered out and won't play?

I have several playlists that I created and when I went back to use them in the car they appeared to be empty, like all the items I had in them were gone. When I logged into Spotify from my laptop, I see the items in the play list but they are dither...

  • Visitor
  • I have several playlists that I created and when I went back to use them in the car they appeared to be empty, like all the items I had in them were gone. When I logged into Spotify from my laptop, ...
  • Lyubka
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs not appearing in new playlist

I have created a new playlist in the Spotify App on my Desktop computer and added songs to it. However, when I open Spotify on my Android phone, I can see the playlist, but there are no songs in it. Similarly, when I open the app or web version on my...

  • Visitor
  • I have created a new playlist in the Spotify App on my Desktop computer and added songs to it. However, when I open Spotify on my Android phone, I can see the playlist, but there are no songs in it...
  • Dian
  • Spotify Legend
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Go to radio not working for certain playlist

PlanPremiumCountryNetherlands DeviceIphone 13Operating SystemiOS 16.0.2 My Question or IssueSo I rather enjoy using the radio option based in a playlist created by myself. This works just fine, but there is only 1 playlist, where the option is not ev...

  • Regular
  •   Plan Premium Country Netherlands  Device Iphone 13 Operating System iOS 16.0.2   My Question or Issue So I rather enjoy using the radio option based in a playlist created ...
  • AlejaR
  • Moderator
  • 393 Views
  • 7 replies
  • 0 likes
  • 393 Views
  • 7 replies
  • 0 likes

Superuser Contribution How to make local files available for public?

PlanFreeCountryIrelandDevice(iPhone 13 Mini/Windows Laptop)Operating System(iOS 16,Windows 11) My Question or IssueHow to make the local Files available for public?I've read previous comments on making it a feature down the line. Has Spotify figured ...

  • Newbie
  • Plan Free Country Ireland Device (iPhone 13 Mini/Windows Laptop) Operating System (iOS 16,Windows 11)   My Question or Issue How to make the local Files available for public? I've rea...
  • Alex
  • Spotify Legend
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Ok Google play music" in french always play the same song from the same playlist

I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the song is not in my library or liked by me. I've found ...

  • Casual Listener
  • I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the so...
  • MihailY
  • Moderator
  • 1133 Views
  • 7 replies
  • 0 likes
  • 1133 Views
  • 7 replies
  • 0 likes