Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • KazEssex86
  • Visitor
  • 200070 Views
  • 1674 replies
  • 23 likes
  • 200070 Views
  • 1674 replies
  • 23 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Drew19890
  • Newbie
  • 230832 Views
  • 75 replies
  • 83 likes
  • 230832 Views
  • 75 replies
  • 83 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Elgasen
  • Newbie
  • 84887 Views
  • 175 replies
  • 41 likes
  • 84887 Views
  • 175 replies
  • 41 likes

Superuser Contribution Liked Songs are randomly removed over time

My Question or IssueDear Community, I noticed that my Liked Songs are randomly removed over time.To make sure that songs I liked a long time ago are removed for real from my liked songs, I just made an automation thanks to IFTTT that adds songs I jus...

  • Casual Listener
  • My Question or Issue Dear Community,   I noticed that my Liked Songs are randomly removed over time. To make sure that songs I liked a long time ago are removed for real from my liked s...
  • Ripper2909
  • Casual Listener
  • 6087 Views
  • 6 replies
  • 5 likes
  • 6087 Views
  • 6 replies
  • 5 likes

Superuser Contribution local files no longer downloading?

PlanPremiumCountryUSADeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueI've never had this issue before, so I'm assuming it has to do with some new update or something. Basically, I can't download local files to my playlists anymore, ...

  • Regular
  • Plan Premium Country USA Device Windows 10 PC Operating System Windows 10   My Question or Issue I've never had this issue before, so I'm assuming it has to do with some new update or ...
  • Ivan
  • Spotify Legend
  • 2097 Views
  • 19 replies
  • 1 likes
  • 2097 Views
  • 19 replies
  • 1 likes

Superuser Contribution Can't play my Liked Songs

PlanFreeCountryFinlandDeviceHuawei Honor 20Operating SystemAndroid 3.0My Question or IssueThere are 18 songs in the playlist but I can’t listen to them anymore with shuffle.It starts playing some suggested song that isn’t even on the list. Skipping o...

  • Casual Listener
  • Plan Free Country Finland Device Huawei Honor 20 Operating System Android 3.0 My Question or Issue There are 18 songs in the playlist but I can’t listen to them anymore with shuffle. It sta...
  • Ivan
  • Spotify Legend
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ayuda musica subida desde mi pc

subo mis mezclas desde mi pc a spotify y aparecen en gris no lo escucha nadie a que puede ser debido la causa,gracias de antemano

  • Visitor
  • subo mis mezclas desde mi pc a spotify y aparecen en gris no lo escucha nadie a que puede ser debido la causa,gracias de antemano  
  • Ivan
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Releases For You gona AGAIN!!!

Why does this happen so often? Why is this section constantly disappearing or in a sifferent place? Why am I constantly searching for the most fundamental feature of this app? What the **bleep** are the ui/ux people smoking there? Why is the only ans...

  • Music Fan
  • Why does this happen so often? Why is this section constantly disappearing or in a sifferent place? Why am I constantly searching for the most fundamental feature of this app? What the **bleep** are ...
  • This-App-Stinks
  • Music Fan
  • 789 Views
  • 14 replies
  • 2 likes
  • 789 Views
  • 14 replies
  • 2 likes

Superuser Contribution Unable to make a playlist public

Hi I am unable to make this playlist public, it used to be but I moved it to secret but would like to make it a public again. I have tried to make it public on my iPhone, iPad, Spotify computer app, and Spotify web app but doesn’t work on any Plan: P...

  • Roadie
  • Hi   I am unable to make this playlist public, it used to be but I moved it to secret but would like to make it a public again.   I have tried to make it public on my iPhone, iPad, Spot...
  • Alex
  • Spotify Legend
  • 658 Views
  • 9 replies
  • 0 likes
  • 658 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify no longer crossfades local files

Crossfade is no longer working for local files on either my PC nor on either of the Android phones I use (Galaxy s5, g7thinq). It seems this was an issue a few months ago that is now supposed to be resolved however that is not the case for me on any ...

  • Newbie
  • Crossfade is no longer working for local files on either my PC nor on either of the Android phones I use (Galaxy s5, g7thinq). It seems this was an issue a few months ago that is now supposed to be r...
  • Novy
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

When the "radio" starts, you're not able to view the "queue"/"line" of song, even after adding one

When the "radio based on the song" is triggered, after it is over, you're not able to view the "queue"/"line" of song, even after adding one.Detailing the process... Whenever you're listening to songs, and the playlist is over, you start hearing "ran...

  • Visitor
  • When the "radio based on the song" is triggered, after it is over, you're not able to view the "queue"/"line" of song, even after adding one. Detailing the process...  Whenever you're list...
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Superuser Contribution m4a format is bugged in spotify Windows 10 client, missing album cover arts

Whenever I import m4a files locally the album art is missing. Tried resizing, reinstalling, etc. and nothing works. I am convinced this is a bug. Thanks in advance for help. DeviceDesktop ClientOperating SystemWindows 10

  • Visitor
  • Whenever I import m4a files locally the album art is missing. Tried resizing, reinstalling, etc. and nothing works. I am convinced this is a bug. Thanks in advance for help.   Device Desktop ...
  • Alex
  • Spotify Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded podcasts since update

Hello everybody,Since the latest update approximately a month ago, I cant seem to find the episodes, that I have downloaded. Yes there is the "Your episodes" folder, but it only contains episode that I have downloaded AND added to my episodes.Before ...

  • Casual Listener
  • Hello everybody, Since the latest update approximately a month ago, I cant seem to find the episodes, that I have downloaded. Yes there is the "Your episodes" folder, but it only contains episode ...
  • Alex
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 1 likes
  • 333 Views
  • 1 replies
  • 1 likes

Superuser Contribution None of my local files show up in search ever since the new UI update

PlanPremiumDeviceDesktopOperating SystemWindows 10My Question or IssuePreviously, before this update, whenever I would search songs globally, local file songs would also show up. Now this doesn't happen anymore; I instead have to go all the way to my...

  • Casual Listener
  • Plan Premium Device Desktop Operating System Windows 10 My Question or Issue Previously, before this update, whenever I would search songs globally, local file songs would also show up. Now th...
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still no access to "Only You" stories, but should be eligible

PlanFreeDeviceiPhone 6Operating SystemiOS 12 My Question or IssueMy "Only You" stories still have yet to show up. I have now tried on two different devices (one an iPhone and one an Android), both updated to the newest version of the app. I've tried ...

  • Newbie
  • Plan Free Device iPhone 6 Operating System iOS 12   My Question or Issue My "Only You" stories still have yet to show up. I have now tried on two different devices (one an iPhone and one...
  • Jeremy
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • only you
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Playlists (Created Offline) Missing from Web and Phone Apps, but Visible in Xbox App.

PlanPremiumCountryUnited StatesDevice(Google Pixel 2, Surface Book 2, Xbox One)Operating System(Android version 11, Windows 10 version 20h2, Xbox OS version 10. 0. 19041. 7772) My Question or IssueI recently did some traveling which required me to go...

  • Visitor
  • Plan Premium Country United States Device (Google Pixel 2, Surface Book 2, Xbox One) Operating System (Android version 11, Windows 10 version 20h2, Xbox OS version 10. 0. 19041. 7772)   ...
  • Ver
  • Spotify Legend
  • 887 Views
  • 1 replies
  • 0 likes
  • airplane mode
    Android
    Playlist Management
    playlist missing
    Windows
    xbox
  • 887 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app broken

the application has not been working properly for half a year!desynchronization of the application on the smartphone with the PC - the track switches but the old one is displayed on the smartphone ... also switching with a swipe does not work when yo...

  • Casual Listener
  • the application has not been working properly for half a year! desynchronization of the application on the smartphone with the PC - the track switches but the old one is displayed on the smartphone ...
  • Eni
  • Moderator
  • 442 Views
  • 1 replies
  • 1 likes
  • 442 Views
  • 1 replies
  • 1 likes

Superuser Contribution Dragging songs to a playlist resets the playlist view back to the top

DevicePCOperating SystemWindows 10 My Issue[Video attached for a visual example of my issue] With the new UI update, any time I go to drag a song or album to add to my playlist, the view of where I left my playlist at gets reset back to the top. For ...

  • Regular
  • Device PC Operating System Windows 10   My Issue [Video attached for a visual example of my issue] With the new UI update, any time I go to drag a song or album to add to my playlist, the ...
  • Almaro111
  • Visitor
  • 632 Views
  • 2 replies
  • 2 likes
  • 632 Views
  • 2 replies
  • 2 likes

Superuser Contribution Liked Songs disappeared from my account

PlanPremiumCountryPolandDeviceAllOperating SystemAll My Question or IssueHi, all of my liked songs in my library disappeared a few days ago. I was hoping they would be back after some time, but unfortunately my "Liked Songs" playlist is still empty. ...

  • Casual Listener
  • Plan Premium Country Poland Device All Operating System All   My Question or Issue Hi, all of my liked songs in my library disappeared a few days ago. I was hoping they would be back a...
  • Eni
  • Moderator
  • 628 Views
  • 4 replies
  • 0 likes
  • 628 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why is +1 by martin solveig not playable?

PlanPremiumCountryGermanyDeviceiOS / WindowsOperating Systemwindows 10 / ios 14.6 My Question or IssueI cant play the following song. It became unplayable in my playlist and I dont see the reason. https://open.spotify.com/track/0GTOLvXa9qV8GSToG96pSW...

  • Visitor
  • Plan Premium Country Germany Device iOS / Windows Operating System windows 10 / ios 14.6   My Question or Issue I cant play the following song. It became unplayable in my playlist and ...
  • Alex
  • Spotify Legend
  • 829 Views
  • 1 replies
  • 0 likes
  • 829 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps skipping songs/not playing any songs.

PlanPremiumCountryUnited StatesDeviceLenovo Y520 Desktop PCOperating SystemWindows 10 Home My Question or IssueMy main concern is my music keeps skipping to a new song infinitely and instantly, so I can't even play a playlist without it constantly sk...

  • Visitor
  • Plan Premium Country United States Device Lenovo Y520 Desktop PC Operating System Windows 10 Home   My Question or Issue My main concern is my music keeps skipping to a new song infini...
  • Alex
  • Spotify Legend
  • 1998 Views
  • 5 replies
  • 2 likes
  • 1998 Views
  • 5 replies
  • 2 likes

Superuser Contribution Following Artists Not Being Retained

PlanFree/PremiumCountryUKDeviceiPhone X, iPad Pro 2019 and WebOperating SystemiOS 14, Windows 10 Home My Question or IssueIn 2019 I sent a similiar message saying that when selecting Following for artists some are added successfully while some are no...

  • Regular
  • Plan Free/Premium Country UK Device iPhone X, iPad Pro 2019 and Web Operating System iOS 14, Windows 10 Home   My Question or Issue In 2019 I sent a similiar message saying that when s...
  • Ivan
  • Spotify Legend
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes