Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • R_Rauli
  • Newbie
  • 258927 Views
  • 87 replies
  • 87 likes
  • 258927 Views
  • 87 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • vivagabo
  • Casual Listener
  • 120062 Views
  • 217 replies
  • 43 likes
  • 120062 Views
  • 217 replies
  • 43 likes

Solved!! An existing playlist seemed to be unintended public

Hello, About 3 to 4 years ago i created a playlist, meant only for personal use, with selected songs that hit the charts in 2019 - 2020. I thought no-one could see this playlist, until last week, when i got this e-mail beneath. The title of my playli...

  • Casual Listener
  • Hello,  About 3 to 4 years ago i created a playlist, meant only for personal use, with selected songs that hit the charts in 2019 - 2020. I thought no-one could see this playlist, until last we...
  • michaeldegraeve4
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liked Songs thumbnail/song title not matching actual song on one particular device

PlanPremium FamilyCountryUKDeviceAmazon 4K Firestick/Samsung Android/Desktop browserOperating System My Question or IssueI have 512 Liked Songs in my sub account (part of a Family Premium account) copied and re-liked from my partners account which pa...

  • Casual Listener
  • Plan Premium Family Country UK Device Amazon 4K Firestick/Samsung Android/Desktop browser Operating System     My Question or Issue I have 512 Liked Songs in my sub account (part ...
  • OscarDC
  • Moderator
  • 476 Views
  • 3 replies
  • 0 likes
  • 476 Views
  • 3 replies
  • 0 likes

I can't seem to actually listen to music or podcasts

I open an album, but it tells me it's empty. I open a podcast, it tells me there are no episodes, old or new

  • Visitor
  • I open an album, but it tells me it's empty. I open a podcast, it tells me there are no episodes, old or new
  • Amay
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

my playlist disappeared

i logged into my account and all of my playlists are gone

  • Visitor
  • i logged into my account and all of my playlists are gone
  • Amay
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobook listening time used up after just 25 minutes

PlanPremiumCountryUK DeviceSamsung Galaxy A series phoneOperating SystemAndroid My Question or IssueFrustratingly the 15 hours of audiobook listening time included with my Premium subscription was used up in just 25 minutes of listening to 2 chapters...

  • Newbie
  • Plan Premium Country UK   Device Samsung Galaxy A series phone Operating System Android   My Question or Issue Frustratingly the 15 hours of audiobook listening time included wit...
  • Ivelina
  • Moderator
  • 1068 Views
  • 3 replies
  • 1 likes
  • 1068 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Recover offline files from PC

PlanPremiumCountryUKDevicePC, iPhone 11Operating SystemWindows 11 Pro, iOS 17My Question or IssueI lost certain MP3 files on my PC and I'm unable to listen them using the desktop app. I can listen to them on my iPhone, but I am wondering if there is ...

  • Regular
  • Plan Premium Country UK Device PC, iPhone 11 Operating System Windows 11 Pro, iOS 17 My Question or Issue I lost certain MP3 files on my PC and I'm unable to listen them using the desktop ap...
  • Ivelina
  • Moderator
  • 1501 Views
  • 5 replies
  • 0 likes
  • 1501 Views
  • 5 replies
  • 0 likes

Solved!! 'Made For You' Hub disappeared

In the past, I could navigate to all the made for you playlists and mixes by going to the search page on desktop or my phone, and then by tapping one of the tiles called 'Made For You'. This hub would show all the made for you playlists and mixes, in...

  • Casual Listener
  • In the past, I could navigate to all the made for you playlists and mixes by going to the search page on desktop or my phone, and then by tapping one of the tiles called 'Made For You'.  This hu...
  • Deejay_Hazy
  • Regular
  • 1371 Views
  • 8 replies
  • 1 likes
  • 1371 Views
  • 8 replies
  • 1 likes

Daily mixes, Discover Weekly & Release Radar have all disappeared from my 'new' home screen

PlanPremiumCountryAustraliaDeviceMacOs Desktop AppOperating SystemMac My Question or IssueSo I fired up Spotify today and one of my most used features (Daily Mix / Release Radar / Discover Weekly) has completely disappeared, to be replaced by MORE pu...

  • Regular
  •   Plan Premium Country Australia Device MacOs Desktop App Operating System Mac   My Question or Issue So I fired up Spotify today and one of my most used features (Daily Mix / Re...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: Is there a way to browse an artist by album only-without the track list

"I'd like to look at Spotify's catalog by artist without having to see all the track info in the initial search. I like to listen to whole albums and would like to browse by cover or list of albums. Rhapsody works this way and I found it more conveni...

  • Newbie
  • "I'd like to look at Spotify's catalog by artist without having to see all the track info in the initial search. I like to listen to whole albums and would like to browse by cover or list of albums. ...
  • Yordan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted playlist is still visible

PlanPremiumCountryNetherlandsDeviceiPhone XR, PC, WebOperating SystemiOS15, Windows 10, Edge My Question or IssueI removed a playlist but it still shows up on my profile in both the mobile app, the web app, and the desktop (windows store) app. How ca...

  • Gig Goer
  • Plan Premium Country Netherlands Device iPhone XR, PC, Web Operating System iOS15, Windows 10, Edge   My Question or Issue I removed a playlist but it still shows up on my profile in b...
  • Zoya5
  • Casual Listener
  • 24649 Views
  • 28 replies
  • 4 likes
  • 24649 Views
  • 28 replies
  • 4 likes

Superuser Contribution How do I stop recommend songs from playing and go back to playlist

I don't know if this is on purpose for people that don't have premium, but once my playlist ends it starts playing recommend songs. I don't mind that but when I try restarting my playlist again to listen to it again it just pauses the recommended son...

  • Visitor
  • I don't know if this is on purpose for people that don't have premium, but once my playlist ends it starts playing recommend songs. I don't mind that but when I try restarting my playlist again to li...
  • Dom2024
  • Casual Listener
  • 1665 Views
  • 3 replies
  • 0 likes
  • 1665 Views
  • 3 replies
  • 0 likes

Superuser Contribution Random skipping songs in my playlist like I don't have premium, and I DO!

I have this issue for some time right now. When I play music from some playlist/album the queue gets messed up. Spotify plays the songs in some random shuffled order. It's not following the order that's been set up by default.

  • Regular
  • I have this issue for some time right now. When I play music from some playlist/album the queue gets messed up. Spotify plays the songs in some random shuffled order. It's not following the order tha...
  • Not applicable
  • 1525 Views
  • 10 replies
  • 1 likes
  • 1525 Views
  • 10 replies
  • 1 likes

Solved!! Can you change visibility of profile sections?

Hi, I was wondering if there is a way to change the visibility of both the sections:- Top artists this month- Top tracks this monthon your profile from being only visible to yourself, to everyone. Thanks EDIT : Sorry for accidentally posting this in ...

  • Casual Listener
  • Hi,   I was wondering if there is a way to change the visibility of both the sections: - Top artists this month - Top tracks this month on your profile from being only visible to yourself, ...
  • AdamDamon
  • Spotify Star
  • 351 Views
  • 1 replies
  • 1 likes
  • 351 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local file song play on phone, but when switched to play the music on PC only this song dont play

Plan:PremiumCountry~blank~DeviceiPhone 15, Windows PCOperating SystemWindows 10, IOS 17.6.1 My Question or Issueyes, i have the song on pc, yes i have it connected. this isnt supposed to happen so im really confused. i love this song and its annoying...

  • Casual Listener
  • Plan: Premium Country ~blank~ Device iPhone 15, Windows PC Operating System Windows 10, IOS 17.6.1   My Question or Issue yes, i have the song on pc, yes i have it connected. this...
  • Susan_GP
  • Moderator
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Finding new music!!

I LOVE my spotify and listen to it every day BUT I am struggling to find different music to listen to..... all the playlists that are found are 'shuffles' of music I have already listened too! I can't seem to find other playlists to expand my listeni...

  • Visitor
  • I LOVE my spotify and listen to it every day BUT I am struggling to find different music to listen to..... all the playlists that are found are 'shuffles' of music I have already listened too! I can'...
  • Michal22
  • Regular
  • 1538 Views
  • 5 replies
  • 0 likes
  • 1538 Views
  • 5 replies
  • 0 likes

Stop recommending of Playlists (not just songs)

PlanPremiumCountryCanadaDeviceSamsungOperating System My Question or IssueIt was annoying enough when Spotify was giving me songs in my playlist that I didn't want, now they're actually adding entire playlists to the recommendations. Any way to make ...

  • Visitor
  • Plan Premium Country Canada Device Samsung Operating System     My Question or Issue It was annoying enough when Spotify was giving me songs in my playlist that I didn't want, now...
  • ribezaz
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

playlist songs i didn't add

Goodmorning everybody, I need some help...I noticed that, sometimes, i find in my library playlists i didn't create, and i find in my playlists some songs I don't know and didn't add.can you tell my why does this happen? Thanks

  • Visitor
  • Goodmorning everybody, I need some help... I noticed that, sometimes, i find in my library playlists i didn't create, and i find in my playlists some songs I don't know and didn't add. can you tell...
  • Makcimchik
  • Newbie
  • 3910 Views
  • 4 replies
  • 0 likes
  • 3910 Views
  • 4 replies
  • 0 likes

Recently played albums no longer visible on front screen widget Galaxy Flip 6 after update

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy Flip 6Operating SystemAndroid 14 One UI 6.1.1. My Question or IssueThe recently played albums suddenly disappeared from the front screen of my phone's widget after latest update, except for the Favori...

  • Newbie
  • Plan Premium Country Netherlands Device Samsung Galaxy Flip 6 Operating System Android 14 One UI 6.1.1.   My Question or Issue The recently played albums suddenly disappeared from the ...
  • 383 Views
  • 0 replies
  • 1 likes
  • 383 Views
  • 0 replies
  • 1 likes

Superuser Contribution searching for songs in playlist keeps breaking

PlanPremiumCountryUnited StateaDeviceiPhone 13 My Question or Issuewhenever i attempt to add to a playlist by search, it gives me a ‘something went wrong’ EVERY TIME. i’ve tried to exit the app and reset my phone, etc and nothing worked.

  • Visitor
  •   Plan Premium Country United Statea Device iPhone 13   My Question or Issue whenever i attempt to add to a playlist by search, it gives me a ‘something went wrong’ EVERY TIME. i’v...
  • AlejaR
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on playlists being automatically replaced

Hello, Every now and then a song or two on one of my playlists gets automatically replaced by the same song but from another album; a live performance version or a different studio performance. It's very annoying. Then I have to search for the old so...

  • Regular
  • Hello,   Every now and then a song or two on one of my playlists gets automatically replaced by the same song but from another album; a live performance version or a different studio performan...
  • amrosko
  • Newbie
  • 12409 Views
  • 26 replies
  • 2 likes
  • 12409 Views
  • 26 replies
  • 2 likes