Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64166 Views
  • 16 replies
  • 37 likes
  • 64166 Views
  • 16 replies
  • 37 likes

Report problem

Hello, there is a new issue with the addable widget to the lock screen for iphone. I used to press my widget and it used to take me to spotify's home. Now, when I hit the widget from my lock screen, it begins playing the first thing off of my home pa...

  • Visitor
  • Hello, there is a new issue with the addable widget to the lock screen for iphone. I used to press my widget and it used to take me to spotify's home. Now, when I hit the widget from my lock screen, ...
  • ribezaz
  • Spotify Star
  • 111 Views
  • 1 replies
  • 1 likes
  • 111 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music keeps pausing when I connect to headphones

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 17.0.3 My Question or IssueThis issue has been popping up for a few weeks now and has been going away on its own, but today I can't seem to make it work. When I try to listen to Spotify with Blue...

  • Casual Listener
  • Plan Premium Country US Device iPhone 11 Operating System iOS 17.0.3   My Question or Issue This issue has been popping up for a few weeks now and has been going away on its own, but t...
  • gwgoebel
  • Casual Listener
  • 1582 Views
  • 5 replies
  • 0 likes
  • 1582 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why isn’t my shuffle button on the actual playlist working at all?

Hey all, the playlist shuffle button next to the green play button isn’t working at all for both playlists and albums on my Spotify app for iPhone. I have to go into a song on the now playing view and then click shuffle which seems to work fine.I hav...

  • Visitor
  • Hey all, the playlist shuffle button next to the green play button isn’t working at all for both playlists and albums on my Spotify app for iPhone. I have to go into a song on the now playing view an...
  • Somia1
  • Casual Listener
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch Downloads Disappear

I am a Spotify Premium customer. Downloading music to my Apple Watch for offline playback works fine, and playback also works fine. However, on occasion (once or twice per week), the downloaded music will just disappear from my watch, whether I have ...

  • Regular
  • I am a Spotify Premium customer. Downloading music to my Apple Watch for offline playback works fine, and playback also works fine. However, on occasion (once or twice per week), the downloaded mus...
  • jawor44
  • Newbie
  • 6998 Views
  • 24 replies
  • 0 likes
  • 6998 Views
  • 24 replies
  • 0 likes

Solved!!Superuser Contribution App shows offline when in mobile data

Plan - family planDevice - iPhone SEOperating System - iOS 15.5 I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go online first" even though app is online.I have deleted and reinstal...

  • Casual Listener
  • Plan - family plan Device - iPhone SE Operating System - iOS 15.5   I can not play music when using mobile data because app shows message "You're offline. To play this, you'll need to go onl...
  • coldone_2024
  • Regular
  • 2117 Views
  • 7 replies
  • 0 likes
  • 2117 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffles when hitting replay

I have shuffle on and for some reason, when I go to replay a song or go back to it (especially if the song hadn’t actually played through) the app shuffles the songs when rewinding. So I can listen to song A, skip B, and start C. When I try to go bac...

  • Visitor
  • I have shuffle on and for some reason, when I go to replay a song or go back to it (especially if the song hadn’t actually played through) the app shuffles the songs when rewinding. So I can listen t...
  • Vasil
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My AirPods keep dropping out

PlanFreeCountryAustralia DeviceiPhone 6Operating SystemiOS 12.4.7 My Question or IssueThis problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the ...

  • Casual Listener
  • Plan Free Country Australia  Device iPhone 6 Operating System iOS 12.4.7   My Question or Issue This problem started around last month, I was listening to Spotify through my AirPo...
  • techfoldco
  • Casual Listener
  • 41523 Views
  • 14 replies
  • 0 likes
  • 41523 Views
  • 14 replies
  • 0 likes

Superuser Contribution Sleep timer is missing

PlanPremiumCountryUSADeviceiPhone 14 Pro Max Operating SystemiOS 17.5.1 My Question or IssueHi, when I was listening to a playlist, I used to be able to tap the three … menu within the playlist and select a sleep timer option. Sleep timer has complet...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 14 Pro Max  Operating System iOS 17.5.1   My Question or Issue Hi, when I was listening to a playlist, I used to be able to tap the three … ...
  • Fredisgood
  • Newbie
  • 7576 Views
  • 9 replies
  • 2 likes
  • 7576 Views
  • 9 replies
  • 2 likes

Superuser Contribution birthday playlist

Plan/PremiumCountryaustralia Deviceiphone 11Operating SystemiOS 17.6.1 My Question or Issuehello i got the popup for the birthday playlist curated by spotify but i couldn’t save it or watch the animation card things and was wondering how i could go b...

  • Newbie
  •   Plan /Premium Country australia  Device iphone 11 Operating System iOS 17.6.1   My Question or Issue hello 🙂    i got the popup for the birthday playlist cura...
  • StevieB45
  • Visitor
  • 197 Views
  • 2 replies
  • 1 likes
  • 197 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Connect showing 'Premium users only'

PlanFree Device(iPhone XR, Windows Desktop, Chrome Cast)Operating System(iOS 14.4, Windows 10,etc.) My Question or IssueAs the title suggests, both the desktop app and the mobile app are showing a 'Premium users only' message when attempting to use S...

  • Newbie
  • Plan Free   Device (iPhone XR, Windows Desktop, Chrome Cast) Operating System (iOS 14.4, Windows 10,etc.)   My Question or Issue As the title suggests, both the desktop app and the...
  • Charlie508
  • Casual Listener
  • 13237 Views
  • 19 replies
  • 5 likes
  • 13237 Views
  • 19 replies
  • 5 likes

Solved!! After playing AI DJ, playing a song with animated artwork results in corrupted view

PlanPremiumCountryAustralia Device(iPhone 12)Operating System(iOS 18.1) My Question or IssueNow playing view display corruption issue. Occurs when playing a song with video and animated artwork after playing some songs with the AI DJ. Symptoms are th...

  • Regular
  • Plan Premium Country Australia   Device (iPhone 12) Operating System (iOS 18.1)   My Question or Issue Now playing view display corruption issue. Occurs when playing a song with ...
  • ribezaz
  • Spotify Star
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify won't connect to Xbox Series X

Hi. I'm a premium user in the US, using my iPhone to connect to an Xbox Series X. This afternoon, while I was playing games and listening to Spotify in the background, the app disconnected from the Xbox. When I've tried to reconnect, the Xbox app goe...

  • Casual Listener
  • Hi.   I'm a premium user in the US, using my iPhone to connect to an Xbox Series X.    This afternoon, while I was playing games and listening to Spotify in the background, the app...
  • Knox_Yolk
  • Visitor
  • 2030 Views
  • 3 replies
  • 2 likes
  • 2030 Views
  • 3 replies
  • 2 likes

Solved!! iOS App : How to access the queue while playing

Hi, I'm new to the app, I have found how to put new songs in the queue list, but how can I access the queue and manage it in the app on the Iphone ? On the windows desktop app, there is an icon to access it, on the web player as well, but in the ios ...

  • Music Fan
  • Hi,   I'm new to the app, I have found how to put new songs in the queue list, but how can I access the queue and manage it in the app on the Iphone ?   On the windows desktop app, ...
  • Abraam123
  • Visitor
  • 1485 Views
  • 2 replies
  • 2 likes
  • 1485 Views
  • 2 replies
  • 2 likes

Can’t turn on shuffle on playlists

Hello, Recently my friend bought the duo subscription (we used to share the same account) and now i have my own account, i added myself to all the playlists i listen to, but i can’t press shuffle on the playlists, i can shuffle while playing a song, ...

  • Casual Listener
  • Hello,   Recently my friend bought the duo subscription (we used to share the same account) and now i have my own account, i added myself to all the playlists i listen to, but i can’t press sh...
  • MateusM
  • Spotify Star
  • 325 Views
  • 7 replies
  • 0 likes
  • 325 Views
  • 7 replies
  • 0 likes

Superuser Contribution My AirPods will disconnect from Spotify while listening.

I have the latest iOS update and have Spotify updated as well. I have disconnected and forgotten my AirPods and reconnected them as well as deleted Spotify and reinstalled it. I see the disconnect happening mainly when I receive a notification on my ...

  • Visitor
  • I have the latest iOS update and have Spotify updated as well. I have disconnected and forgotten my AirPods and reconnected them as well as deleted Spotify and reinstalled it. I see the disconnect ...
  • techfoldco
  • Casual Listener
  • 3165 Views
  • 4 replies
  • 0 likes
  • 3165 Views
  • 4 replies
  • 0 likes

Superuser Contribution Played episodes aren’t marked

PlanFree/PremiumCountryUKDeviceiPhone 15 Pro MaxOperating SystemiOS 18.0.1 My Question or IssuePlayed episodes are usually marked with a green line beneath them, it seems to have disappeared on all the shows I usually listen to, so I don’t know at a ...

  • Casual Listener
  • Plan Free/Premium Country UK Device iPhone 15 Pro Max Operating System iOS 18.0.1  My Question or Issue Played episodes are usually marked with a green line beneath them, it seems to ...
  • Novy
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes