Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62826 Views
  • 16 replies
  • 37 likes
  • 62826 Views
  • 16 replies
  • 37 likes

Issue with previous track button

When playing music from Spotify through USB on my car radio the previous track button skips to the next song. Pressing the previous track button once starts the song from the top, as it should, but pressing it again skips to the next song. I know it’...

  • Casual Listener
  • When playing music from Spotify through USB on my car radio the previous track button skips to the next song. Pressing the previous track button once starts the song from the top, as it should, but p...
  • xzirri
  • Casual Listener
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

No connection via 4G/Lte on IOS11

Hello,i have no connection error since upgraded to ios11.I can use the app only on wifi.app reinstall and iphone reset didnt help.

  • Newbie
  • Hello,i have no connection error since upgraded to ios11. I can use the app only on wifi. app reinstall and iphone reset didnt help.
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Iphone Spotify app not playing to Sonos

Hi, for some reason I am unable to stream my music from the Spotify iphone app to my Sonos speakers. I am able to listen to music on my iPhone but as soon as I select my Sonos as the output the song will stop playing, jump to the end of the next song...

  • Casual Listener
  • Hi, for some reason I am unable to stream my music from the Spotify iphone app to my Sonos speakers. I am able to listen to music on my iPhone but as soon as I select my Sonos as the output the ...
  • user-removed
  • Not applicable
  • 1177 Views
  • 6 replies
  • 0 likes
  • 1177 Views
  • 6 replies
  • 0 likes

Spotify iphone Free does not play a single song

It is so annoying that I tried for months to resolve this and it plays 0 song, 0 radio station, and my quality setting is set to (auto). I also tried normal. I tried multiple accounts, abd re-downloaded it 17 times. Seems like an unreliable software.

  • Newbie
  • It is so annoying that I tried for months to resolve this and it plays 0 song, 0 radio station, and my quality setting is set to (auto). I also tried normal. I tried multiple accounts, abd re-downloa...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Lost song

Just kinda pissed the song acoustic got taken off my playlist and its now no longer on hit the lights album?cummon Man U literally deleted the best song from their album.

  • Newbie
  • Just kinda pissed the song acoustic got taken off my playlist and its now no longer on hit the lights album?cummon Man U literally deleted the best song from their album.
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Low Quality

When listening to specific songs they play in a really bad quality. It sounds like listening to music really loud on really bad speakers. Some songs do it more than others. Some examples of the songs that do it the most are my localy download ASAP Ro...

  • Newbie
  • When listening to specific songs they play in a really bad quality. It sounds like listening to music really loud on really bad speakers. Some songs do it more than others. Some examples of the songs...
  • 641 Views
  • 0 replies
  • 0 likes
  • 641 Views
  • 0 replies
  • 0 likes

Problen with my acount

Yesterday I bougth the premium suscrabtion and I still have. The free suscription

  • Newbie
  • Yesterday I bougth the premium suscrabtion and I still have. The free suscription
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Solved!! Zero Subscribers Across ALL Artists/Lists

I just noticed that EVERY single artist I search for has zero monthly subscribers. Even incredibly super popular artists. That dweeb Bieber has subscribers (I’m sure he does) and it’s showing zero in my app. This is also effecting playlists. Is anyon...

  • Casual Listener
  • I just noticed that EVERY single artist I search for has zero monthly subscribers. Even incredibly super popular artists. That dweeb Bieber has subscribers (I’m sure he does) and it’s showing zero in...
  • Nico
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes

0 monthly listeners?

I don’t know what’s wrong with Spotify or if it’s just my page or app maybe, but recently my page shows 0 monthly listeners, but last time I checked, which is a couple days ago, I was at around 3000 something. Is it a bug? And if it is, is there a wa...

  • Regular
  • I don’t know what’s wrong with Spotify or if it’s just my page or app maybe, but recently my page shows 0 monthly listeners, but last time I checked, which is a couple days ago, I was at around 3000 ...
  • 2316 Views
  • 0 replies
  • 4 likes
  • 2316 Views
  • 0 replies
  • 4 likes

Local files not downloading onto iPhone?

I able to download the songs successfully onto my desktop app (on a mac), and have followed all the steps in making sure I can get them onto my phone app but every time I try they won't download. When I pull up the playlist on my phone, it shows that...

  • Newbie
  • I able to download the songs successfully onto my desktop app (on a mac), and have followed all the steps in making sure I can get them onto my phone app but every time I try they won't download. &n...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

How best to do "on the go" playlist? (with shuffle!)

Hi - I love spotify, I love having access to so much music. It doesn't look like there's a real "on the go" playlist type of function - adding songs to the "queue" is close, but I can't seem to get songs in the queue to shuffle. Here's a little bit m...

  • Newbie
  • Hi - I love spotify, I love having access to so much music.   It doesn't look like there's a real "on the go" playlist type of function - adding songs to the "queue" is close, but I can't seem t...
  • 668 Views
  • 0 replies
  • 1 likes
  • 668 Views
  • 0 replies
  • 1 likes

Followed playlists not showing up in my profile

I wonder why about 5 playlists i follow don't show up in my profile. Can I change that? Thanks for the attention...

  • Newbie
  • I wonder why about 5 playlists i follow don't show up in my profile. Can I change that?  Thanks for the attention...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Please get rid of the"Turn Off Airplane Mode" popup

I really do not need to see this warning popup every single time I open Spotify while I am on an airplane. It's super annoying. Can you please ditch it?

  • Newbie
  • I really do not need to see this warning popup every single time I open Spotify while I am on an airplane. It's super annoying. Can you please ditch it? 🙂
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Spofity keeps removing my downloads from devices

I have already checked so many time and ensured that I have only 3 offline devices, even though Spotify keeps removing my downloads everywhere. How to have it solved? Thanks,Deleon.

  • Newbie
  • I have already checked so many time and ensured that I have only 3 offline devices, even though Spotify keeps removing my downloads everywhere. How to have it solved?   Thanks, Deleon.
  • 373 Views
  • 0 replies
  • 0 likes
  • 373 Views
  • 0 replies
  • 0 likes

Option to toggle Recently Played as Shown/Hidden on the Your Music screen.

It would be great if there was a toggle in Settings -> Playback to 'Show/Hide Recently Played'. I find it's of little benefit to have it; it clutters my music landing screen. I imagine plenty of people find it useful so if there was simply an option ...

  • Casual Listener
  • It would be great if there was a toggle in Settings -> Playback to 'Show/Hide Recently Played'. I find it's of little benefit to have it; it clutters my music landing screen. I imagine plenty of p...
  • 300 Views
  • 0 replies
  • 0 likes
  • iOS
  • 300 Views
  • 0 replies
  • 0 likes

Saving songs

Is there a way to set songs to save to my library automatically when i download them instead of having to go and click save on each song i want?

  • Newbie
  • Is there a way to set songs to save to my library automatically when i download them instead of having to go and click save on each song i want?
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Superuser Contribution Serious Data Usage

I sync playlists when connected to wifi, so all music I listen to while on the go is synced locally. I do this for when I commute on the subway to and from work. This has been my routine for years now with Spotify with no issues. Yesterday, Spotify s...

  • Casual Listener
  • I sync playlists when connected to wifi, so all music I listen to while on the go is synced locally. I do this for when I commute on the subway to and from work.   This has been my routine for...
  • Jack
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Premiumupgrade does not work

Hi, i have premium for a long time. I pay the premium account via Apple. I had to change my credit card. For 5 days I had no credit card. In the meantime the abo tried the renewal without success. So far so good. After I entered my new credit card in...

  • Casual Listener
  • Hi,   i have premium for a long time. I pay the premium account via Apple. I had to change my credit card. For 5 days I had no credit card. In the meantime the abo tried the renewal without su...
  • Hh-city
  • Casual Listener
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

[Apple Carplay][Playlists] Fix CarPlay Support

Can't determine if its the spotify app or the Apple Carplay, but the experience is not good. Key Problems1) Cannot paginate through my music from the car screen. Only shows the first "page" worth of data, have to keep going to the mobile device to na...

  • Newbie
  • Can't determine if its the spotify app or the Apple Carplay, but the experience is not good.   Key Problems 1) Cannot paginate through my music from the car screen. Only shows the first "page...
  • mastermoog
  • Casual Listener
  • 2976 Views
  • 11 replies
  • 13 likes
  • Apple CarPlay
    Playlists
  • 2976 Views
  • 11 replies
  • 13 likes