Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62634 Views
  • 16 replies
  • 37 likes
  • 62634 Views
  • 16 replies
  • 37 likes

Repeat mode enter without my action

When I am listening musics of my library in the random mode the repeat mode is setted without my selection. Please give me a tip to solve it.

  • Visitor
  • When I am listening musics of my library in the random mode the repeat mode is setted without my selection. Please give me a tip to solve it.
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Party-mode

Hey! I heard about the "Party-mode"-function, but I can't find it on my Iphone 6s.I have just deleted the app and then installed it again, but it still doesn't work?I come from Denmark, but I can't imagine that it has anything to do with it?

  • Newbie
  • Hey! I heard about the "Party-mode"-function, but I can't find it on my Iphone 6s. I have just deleted the app and then installed it again, but it still doesn't work? I come from Denmark, but I can...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Riproduzione musica

Salve,Da un po' do giorni ho dei problemi con la riproduzione della musica, mi spiego: mentre ascolto una canzone all'improvviso viene messa in pausa, da sola, e sempre da sola riparte o, addirittura, le canzoni cambiano da sole. Ho già disinstallato...

  • Newbie
  • Salve, Da un po' do giorni ho dei problemi con la riproduzione della musica, mi spiego: mentre ascolto una canzone all'improvviso viene messa in pausa, da sola, e sempre da sola riparte o, addirittu...
  • 1846 Views
  • 0 replies
  • 5 likes
  • 1846 Views
  • 0 replies
  • 5 likes

Download Error Not Enough Space

Pictures really say it all.... i have over 100gigs left on my phone and i accidentally deleted the app so i had to re download em all. didn't think much of it cause my plan was to just let it do work as i slept. then i kept getting this every 5-30 so...

  • Newbie
  • Pictures really say it all.... i have over 100gigs left on my phone and i accidentally deleted the app so i had to re download em all. didn't think much of it cause my plan was to just let it do work...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Suggested and Skips

I hardly ever get the 6 skips from the Spotify Free subscription, and even though I turned off automatic play, t still plays suggested songs, not my playlist. I've had so many problems with Spotify lately, its surprising I haven't left them yet. The ...

  • Newbie
  • I hardly ever get the 6 skips from the Spotify Free subscription, and even though I turned off automatic play, t still plays suggested songs, not my playlist. I've had so many problems with Spotify l...
  • limenum
  • Regular
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Can't find Spotify network

Unable to log in with this error message showing. Any ideas?

  • Newbie
  • Unable to log in with this error message showing. Any ideas?
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

problemas para sincronizar

olá, estou tendo problemas para ouvir algumas musicas no iPhone , elas não aparecem com os nomes escritos em branco como as outras, e ao clicar aparece a mensagem: musica não baixada. se você é proprietário da musica, pode sincroniza-la de seu comput...

  • Newbie
  • olá, estou tendo problemas para ouvir algumas musicas no iPhone , elas não aparecem com os nomes escritos em branco como as outras, e ao clicar aparece a mensagem: musica não baixada. se você é propr...
  • 768 Views
  • 0 replies
  • 1 likes
  • 768 Views
  • 0 replies
  • 1 likes

Shuffle Turns Off After 1 Song

Hi, I'm having a problem with my Spotify on my iPhone 6+. For a while Spotify was perfect, but for the last week and a half or so there's been this problem where I'll hit "Shuffle Play" and at the end of the first song, shuffle turns off and repeat t...

  • Newbie
  • Hi, I'm having a problem with my Spotify on my iPhone 6+.  For a while Spotify was perfect, but for the last week and a half or so there's been this problem where I'll hit "Shuffle Play" and at ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

"Hubo un error"

Hola,cuando abro el programa en mi ipad y entro en la pestaña "explorar" me sale "Hubo un error" (busca correctamente y escucho todas las canciones, solo falla en ese punto),pero solo me pasa en el ipad mas no en mis otros dipositivos.Además, ya he i...

  • Newbie
  • Hola,cuando abro el programa en mi ipad y entro en la pestaña "explorar" me sale "Hubo un error" (busca correctamente y escucho todas las canciones, solo falla en ese punto),pero solo me pasa en el i...
  • user-removed
  • Not applicable
  • 2113 Views
  • 2 replies
  • 1 likes
  • 2113 Views
  • 2 replies
  • 1 likes

Locate Itunes Account

My Spotify is accessing an old itunes account which I would LOVE to find out what it is! I checked under an older apple id and I can figure it out. Would love to access to this music!

  • Newbie
  • My Spotify is accessing an old itunes account which I would LOVE to find out what it is! I checked under an older apple id and I can figure it out. Would love to access to this music!
  • Tom
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! My starred playlist has reversed its order.

When I add songs to my starred list they all go to the bottom instead of the top. So now all the newest music I add is at the very bottom of the list. It used to be the opposite. Any help please?

  • Casual Listener
  • When I add songs to my starred list they all go to the bottom instead of the top. So now all the newest music I add is at the very bottom of the list. It used to be the opposite. Any help please?
  • teej87
  • Regular
  • 606 Views
  • 6 replies
  • 0 likes
  • 606 Views
  • 6 replies
  • 0 likes

Superuser Contribution Local Files Problem

I've created a playlist with my locas files but i can not play them on my iPhone. I can only play them on my computer and the playlist does appear on the iPhone but when i click there are no songs. It says "Would you like to add songs to this playlis...

  • Newbie
  • I've created a playlist with my locas files but i can not play them on my iPhone. I can only play them on my computer and the playlist does appear on the iPhone but when i click there are no songs. I...
  • romsie
  • Regular
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Local files downloaded on Desktop but do not appear on iOS mobile app

I have local files (not avalible on Spotify) downloaded offline on a desktop playlist which show up and play. When I open my mobile app on iOS it says the playlist has 27 songs (same number as the desktop playlist) but only the songs avaliable on Spo...

  • Newbie
  • I have local files (not avalible on Spotify) downloaded offline on a desktop playlist which show up and play.   When I open my mobile app on iOS it says the playlist has 27 songs (same number ...
  • romsie
  • Regular
  • 609 Views
  • 1 replies
  • 1 likes
  • 609 Views
  • 1 replies
  • 1 likes

have to re-download entire library! non-existent customer support

I recently tried to contact a customer service representative going through Spotify's contact us-support algorithm, only to realize that there isn't an option to email anyone. Finally making my way through leads me to a chat where I posted the below ...

  • Newbie
  • I recently tried to contact a customer service representative going through Spotify's contact us-support algorithm, only to realize that there isn't an option to email anyone. Finally making my way t...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

ipod shuffle

Good evening, I bought an ipod shuffle today to listen to my playlists spotify. When I plug it into my pc with the usb port, spotify does not detect it. What can I do ? thank you

  • Newbie
  • Good evening, I bought an ipod shuffle today to listen to my playlists spotify. When I plug it into my pc with the usb port, spotify does not detect it. What can I do ? thank you
  • coachnathalie
  • Newbie
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Can't thumbs down or up a song

When I try and either thumbs up or thumbs down a song, it spins for a second, and then says 'Something went wrong!' thus not allowing me to modify my radio preferences!

  • Newbie
  • When I try and either thumbs up or thumbs down a song, it spins for a second, and then says 'Something went wrong!' thus not allowing me to modify my radio preferences!
  • dakassem
  • Newbie
  • 1025 Views
  • 2 replies
  • 0 likes
  • 1025 Views
  • 2 replies
  • 0 likes

Scrooble offline on Spotify

I had an Android, but I changed to iPhone that last.fm app doesn't scrooble anything from other apps except Apple Music. I added my last.fm account on spotify but it just scrooble when I have Internet, how could I scrooble without? Like it keeps my l...

  • Newbie
  • I had an Android, but I changed to iPhone that last.fm app doesn't scrooble anything from other apps except Apple Music. I added my last.fm account on spotify but it just scrooble when I have Interne...
  • 494 Views
  • 0 replies
  • 0 likes
  • 494 Views
  • 0 replies
  • 0 likes

Flecha gris

Tengo premiun, y al descargar las canciones la flecha de descarga de mi playlist queda de color gris en vez de color verde

  • Newbie
  • Tengo premiun, y al descargar las canciones la flecha de descarga de mi playlist queda de color gris en vez de color verde
  • 595 Views
  • 0 replies
  • 0 likes
  • 595 Views
  • 0 replies
  • 0 likes