Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70820 Views
  • 16 replies
  • 37 likes
  • 70820 Views
  • 16 replies
  • 37 likes

Remove devices for download

I just recently got a new phone and when I try to download songs on my new phone, the app says I have too many devices for downloads. I’ve already factory reset my old phone so I can’t turn off downloads. How can I remove this from my device list?

  • Visitor
  • I just recently got a new phone and when I try to download songs on my new phone, the app says I have too many devices for downloads. I’ve already factory reset my old phone so I can’t turn off down...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution finding podcasts on spotify kids

I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic greeking out podcast on that app

  • Visitor
  • I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic gr...
  • larsensimon
  • Newbie
  • 5352 Views
  • 21 replies
  • 7 likes
  • 5352 Views
  • 21 replies
  • 7 likes

Superuser Contribution Autoplay not working at all

Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.

  • Visitor
  • Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.
  • Not applicable
  • 2156 Views
  • 8 replies
  • 0 likes
  • 2156 Views
  • 8 replies
  • 0 likes

Superuser Contribution Car Bluetooth issue - automatically goes on repeat

Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I have added to my queue. How do I fix this?

  • Regular
  • Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I...
  • gc123
  • Regular
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

eu assinei o spotify premium pelo safari e agora não sei como colocar no ap

quero saber como colocar o spotify premium no aplicativo também, não apareceu lá depois de ter assinado pelo google

  • Visitor
  • quero saber como colocar o spotify premium no aplicativo também, não apareceu lá depois de ter assinado pelo google
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist goes missing

PlanPremiumCountryIndiaDevice(iPhone 14)Operating System(iOS 17.1.) My Question or IssueI have a playlist with 800+ songs. It has disappeared since today. The play list name is Everlasting collections

  • Regular
  • Plan Premium Country India Device (iPhone 14) Operating System (iOS 17.1.)   My Question or Issue I have a playlist with 800+ songs. It has disappeared since today. The play list name ...
  • Thundercat
  • Regular
  • 10426 Views
  • 18 replies
  • 1 likes
  • 10426 Views
  • 18 replies
  • 1 likes

Superuser Contribution My Shazam tracks are not syncing with Spotify. Help please?

I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though the playlist is still being created.

  • Visitor
  • I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though th...
  • andretagliabue
  • Newbie
  • 6304 Views
  • 12 replies
  • 1 likes
  • 6304 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution İpad canvas wont working

Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix

  • Casual Listener
  • Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix
  • Porter4
  • Visitor
  • 1628 Views
  • 10 replies
  • 0 likes
  • 1628 Views
  • 10 replies
  • 0 likes

Bring Back Messages

Dear Spotify, Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and not our whole feed). Thanks, A very concerned user

  • Regular
  • Dear Spotify,    Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and n...
  • marinanana
  • Newbie
  • 2837 Views
  • 10 replies
  • 36 likes
  • messages
  • 2837 Views
  • 10 replies
  • 36 likes

We have an older ipad (iOS 9.3.5) which, until 12 August 2024 was working fine with some limitations

Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself out of spotify and now it will not login. When enter...

  • Newbie
  • Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself o...
  • Bungholio1
  • Newbie
  • 4567 Views
  • 4 replies
  • 1 likes
  • 4567 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

  • Casual Listener
  • Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Sp...
  • Cro01
  • Newbie
  • 131924 Views
  • 22 replies
  • 4 likes
  • 131924 Views
  • 22 replies
  • 4 likes

Superuser Contribution BMW Bluetooth metadata not updating after first song

PlanPremiumCountryUSDeviceiPhone 11Operating SystemiOS 14.6Spotify version 8.6.40.1248My Question or IssueSpotify song metadata does not update on BMW when playing over Bluetooth. Usually, the first song information (image, title, duration, and queue...

  • Newbie
  • Plan Premium Country US Device iPhone 11 Operating System iOS 14.6 Spotify version 8.6.40.1248 My Question or Issue Spotify song metadata does not update on BMW when playing over Bluetooth....
  • Walshmarty
  • Visitor
  • 4981 Views
  • 16 replies
  • 1 likes
  • 4981 Views
  • 16 replies
  • 1 likes

Superuser Contribution Quick Scroll Bar not working on podcasts

PlanPremiumCountrySingaporeDeviceiPhone 13Operating SystemiOS 16.2 My Question or IssueThe quick scroll bar on the side does not seem to be working on podcasts, no matter how long the episode list is. I have tried updating and reinstalling but to no ...

  • Regular
  • Plan Premium Country Singapore Device iPhone 13 Operating System iOS 16.2   My Question or Issue The quick scroll bar on the side does not seem to be working on podcasts, no matter how...
  • FiscalYam
  • Casual Listener
  • 3053 Views
  • 23 replies
  • 1 likes
  • 3053 Views
  • 23 replies
  • 1 likes

upgrading premium on iPad & iPhone from computer

PlanPremiumCountry uk Deviceiphone SE2Operating System(iOS 1 My Question or IssueI have recently downloaded & paid for the premium app, but my iPad & iPhone haven't transferred from free to premium. How do I do that?

  • Visitor
  • Plan Premium Country uk   Deviceiphone SE2 Operating System (iOS 1   My Question or Issue I have recently downloaded & paid for the premium app, but my iPad & iPhone haven'...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won’t play on data

I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m offline or “connecting” (which it never actually com...

  • Visitor
  • I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m o...
  • Damz98
  • Visitor
  • 6436 Views
  • 17 replies
  • 0 likes
  • 6436 Views
  • 17 replies
  • 0 likes

Spotify connect won’t work

Hi, I’m unable to use Spotify connect with my Sonos speakers. The issue only occurs with my Spotify account. I have other users in my household with Spotify who are able to use Spotify connect on the same Sonos system.I have tried from multiple devic...

  • Regular
  • Hi, I’m unable to use Spotify connect with my Sonos speakers. The issue only occurs with my Spotify account. I have other users in my household with Spotify who are able to use Spotify connect on the...
  • MateusM
  • Spotify Star
  • 113 Views
  • 1 replies
  • 1 likes
  • 113 Views
  • 1 replies
  • 1 likes

My premium account stil does not have acces to videos for music

i currently have the family plan premium, all other accounts have this feature but i dont, last few months ive asked the same question and they told me to wait, well im still waiting up ur game spotify

  • Visitor
  • i currently have the family plan premium, all other accounts have this feature but i dont, last few months ive asked the same question and they told me to wait, well im still waiting up ur game spot...
  • Jose_M
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app on family set up apple watch

I got my daughter an apple watch 7 with cell service. It looks like as of a few days ago, I should have the ability to add the app to her watch so she can play music from there directly without a phone. It still won't let me download it on her watch....

  • Visitor
  • I got my daughter an apple watch 7 with cell service. It looks like as of a few days ago, I should have the ability to add the app to her watch so she can play music from there directly without a pho...
  • justroro
  • Visitor
  • 5966 Views
  • 13 replies
  • 1 likes
  • Premium for Family
  • 5966 Views
  • 13 replies
  • 1 likes