Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70937 Views
  • 16 replies
  • 37 likes
  • 70937 Views
  • 16 replies
  • 37 likes

Superuser Contribution How do I download full podcasts (all episodes) offline?

I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode separately? "Following" a podcast doesn't seem to trigger d...

  • Visitor
  • I'm departing on a two-month, off-the-grid expedition and would need several dozens of podcasts downloaded in full for offline listening. How do I do this without needing to tap each episode sepa...
  • IsAlreadyTaken
  • Newbie
  • 27195 Views
  • 6 replies
  • 2 likes
  • 27195 Views
  • 6 replies
  • 2 likes

Superuser Contribution AirPods 4 active noise cancellation and Apple Watch series 10

When I try listen a song with my Apple Watch series 10 and AirPods 4 with active noise cancellation, the song starts to sound slow and ends up being cut off. If I use it with out active noise cancellation its works correctly. And if I use iPhone with...

  • Casual Listener
  • When I try listen a song with my Apple Watch series 10 and AirPods 4 with active noise cancellation, the song starts to sound slow and ends up being cut off. If I use it with out active noise cancell...
  • Eni
  • Moderator
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Superuser Contribution My music stops playing every 30 seconds

PlanPremiumCountryNetherlands DeviceiPhone 7ios 14.4 My Question or Issue musics stops playing every 30 secondsI already tried a clean install but that doesn’t work. How can I fix this problem?

  • Casual Listener
  •   Plan Premium Country Netherlands   Device iPhone 7 ios 14.4   My Question or Issue   musics stops playing every 30 seconds I already tried a clean install but that ...
  • Abc110s
  • Visitor
  • 12016 Views
  • 24 replies
  • 0 likes
  • 12016 Views
  • 24 replies
  • 0 likes

Why is playback switching from my iPhone to my Laptop

When I am listening to Spotify on my iPhone via Airpods, playback will often switch to my Laptop. I don't even have to be in the vicinity of the Laptop, I can be several kilometers away on a run when this happens. I can switch playback to my iPhone b...

  • Newbie
  • When I am listening to Spotify on my iPhone via Airpods, playback will often switch to my Laptop. I don't even have to be in the vicinity of the Laptop, I can be several kilometers away on a run when...
  • Amayy
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Cant share lyrics from Spotify app into Instagram.

I have done all the troubleshooting froma post a found, updated my apps, linked them, uninstall/install. Nothing has worked for me. I'm hoping I can get some help since I've been wanting to post my favorite lyrics with my friends on instagram. Thank ...

  • Newbie
  • I have done all the troubleshooting from a post a found, updated my apps, linked them, uninstall/install. Nothing has worked for me. I'm hoping I can get some help since I've been wanting to post m...
  • MateusM
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts not available in Spotify Iraq

I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere else) it says “Couldn’t open link” I hope this is a bu...

  • Regular
  • I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere els...
  • mustafa_raad
  • Newbie
  • 1454 Views
  • 10 replies
  • 9 likes
  • 1454 Views
  • 10 replies
  • 9 likes

Superuser Contribution Why is spotify pausing my song when my browser page refreshes?

Hey! I was doing my normal thing, and I had to refresh my browser tab. When I did that, Spotify faded into a pause and I don’t know why. I’ve tried closing and opening my Spotify app and the browser, but neither worked.

  • Visitor
  • Hey! I was doing my normal thing, and I had to refresh my browser tab. When I did that, Spotify faded into a pause and I don’t know why. I’ve tried closing and opening my Spotify app and the browser,...
  • Vasil
  • Moderator
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Remove devices for download

I just recently got a new phone and when I try to download songs on my new phone, the app says I have too many devices for downloads. I’ve already factory reset my old phone so I can’t turn off downloads. How can I remove this from my device list?

  • Visitor
  • I just recently got a new phone and when I try to download songs on my new phone, the app says I have too many devices for downloads. I’ve already factory reset my old phone so I can’t turn off down...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution finding podcasts on spotify kids

I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic greeking out podcast on that app

  • Visitor
  • I am not able to get to podcasts from my kids spotify account on the spotify kids app on ipad. As an example one of my kids is setup with age 6-12 and I am not able to find the national geographic gr...
  • larsensimon
  • Newbie
  • 5359 Views
  • 21 replies
  • 7 likes
  • 5359 Views
  • 21 replies
  • 7 likes

Superuser Contribution Autoplay not working at all

Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.

  • Visitor
  • Same song replays over and over, despite having autoplay turned on. I have obviously tried turning it off and on.
  • Not applicable
  • 2164 Views
  • 8 replies
  • 0 likes
  • 2164 Views
  • 8 replies
  • 0 likes

Superuser Contribution Car Bluetooth issue - automatically goes on repeat

Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I have added to my queue. How do I fix this?

  • Regular
  • Lately I’ve noticed my car Bluetooth automatically putting my Spotify playlist/album on repeat instead of just playing through then going to recommended songs. It also seems to cancel out podcasts I...
  • gc123
  • Regular
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

eu assinei o spotify premium pelo safari e agora não sei como colocar no ap

quero saber como colocar o spotify premium no aplicativo também, não apareceu lá depois de ter assinado pelo google

  • Visitor
  • quero saber como colocar o spotify premium no aplicativo também, não apareceu lá depois de ter assinado pelo google
  • Bittencourt
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist goes missing

PlanPremiumCountryIndiaDevice(iPhone 14)Operating System(iOS 17.1.) My Question or IssueI have a playlist with 800+ songs. It has disappeared since today. The play list name is Everlasting collections

  • Regular
  • Plan Premium Country India Device (iPhone 14) Operating System (iOS 17.1.)   My Question or Issue I have a playlist with 800+ songs. It has disappeared since today. The play list name ...
  • Thundercat
  • Regular
  • 10436 Views
  • 18 replies
  • 1 likes
  • 10436 Views
  • 18 replies
  • 1 likes

Superuser Contribution My Shazam tracks are not syncing with Spotify. Help please?

I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though the playlist is still being created.

  • Visitor
  • I have already tried disconnecting, deleting and reinstalling both Shazam and Spotify several times. I switched from android to iPhone a year ago and since then not one song has synced even though th...
  • andretagliabue
  • Newbie
  • 6328 Views
  • 12 replies
  • 1 likes
  • 6328 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution İpad canvas wont working

Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix

  • Casual Listener
  • Hi im using ipad air 5 it has the latest version of iOS 17.3 canvas option is on but it never shows how can i fix
  • Porter4
  • Visitor
  • 1631 Views
  • 10 replies
  • 0 likes
  • 1631 Views
  • 10 replies
  • 0 likes

Bring Back Messages

Dear Spotify, Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and not our whole feed). Thanks, A very concerned user

  • Regular
  • Dear Spotify,    Please bring back the messages function. This feature was one of the best parts about Spotify. So oftern, there are songs that we would like to share with a friend (and n...
  • marinanana
  • Newbie
  • 2838 Views
  • 10 replies
  • 36 likes
  • messages
  • 2838 Views
  • 10 replies
  • 36 likes

We have an older ipad (iOS 9.3.5) which, until 12 August 2024 was working fine with some limitations

Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself out of spotify and now it will not login. When enter...

  • Newbie
  • Our ipad with iOS 9.3.5 was working with some Spotify limitations (not all screens would display) however it played music and connected to our sound system. On 12 August 2024 the ipad logged itself o...
  • Bungholio1
  • Newbie
  • 4580 Views
  • 4 replies
  • 1 likes
  • 4580 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

  • Casual Listener
  • Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Sp...
  • Cro01
  • Newbie
  • 132128 Views
  • 22 replies
  • 4 likes
  • 132128 Views
  • 22 replies
  • 4 likes