Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68772 Views
  • 16 replies
  • 37 likes
  • 68772 Views
  • 16 replies
  • 37 likes

Solved!! unable to log in with Facebook account

User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.

  • Casual Listener
  • User's Spotify app is showing connected with Facebook account but the profile does not link with Spotify account.
  • lymichal
  • Casual Listener
  • 664 Views
  • 2 replies
  • 0 likes
  • 664 Views
  • 2 replies
  • 0 likes

I want to stream my downloaded playlist at a higher quality

Hi all, Download Quality - Normal, 96kbpsStream Quality - Extreme, 320 kbps I set my download quality low to save space on my phone, so when I play my playlist offline, it plays at 96 kbps. However, when I am online/connected to the internet, I would...

  • Newbie
  • Hi all,   Download Quality - Normal, 96kbps Stream Quality - Extreme, 320 kbps   I set my download quality low to save space on my phone, so when I play my playlist offline, it plays a...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Post to Spotify not working

Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.

  • Newbie
  • Anyone have an error pop up when wanting to share songs on Spotify using iOS? I always get it. It still posts to twitter, fb, and Tumblr fine.
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

BMW - Spotify - New Update - Crash Connected Drive

The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT. How does one roll-back to an older version?

  • Newbie
  • The new update is crashing the Connected Drive. This is on the CIC Connected Drive, not NBT.    How does one roll-back to an older version?
  • 407 Views
  • 0 replies
  • 1 likes
  • 407 Views
  • 0 replies
  • 1 likes

Old Mix of the week

So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?

  • Newbie
  • So I had this one songe in my mix of the week. but it refreshed and now I'm not able to listen to the song anymore. because i didnt save it. is there a way to get it back ?
  • felipepelaquim
  • Music Fan
  • 519 Views
  • 1 replies
  • 1 likes
  • 519 Views
  • 1 replies
  • 1 likes

Works, but only sometimes

Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds after which they freeze and I'm forced to skip. Has ...

  • Casual Listener
  • Ok, just wondering if anyone else is experiencing this problem with spotify on mobile. I have an Iphone 6s with the newest operating system and certain songs just refuse to play beyond 5-10 seconds a...
  • Imalica
  • Casual Listener
  • 461 Views
  • 3 replies
  • 1 likes
  • 461 Views
  • 3 replies
  • 1 likes

Can't get free trial?

Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix it?

  • Newbie
  • Ok so I'm on my phone and I was trying to get your free trial but every time I click "free 7 days" or whatever when the offer pops up, the thing just goes away and doesn't do anything. How do I fix i...
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Cannot redownload the App

I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?

  • Newbie
  • I deleted the app to make room for pictures but now I cannot redownload it? Every time I try it fails to and I have plenty of storage and good internet connection?
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Lista de reprodução

Prezados,Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida.Uso IPhone e IPad para ouvir música, muito mais o IPad,...

  • Casual Listener
  • Prezados, Um dos meus interesses é poder incluir uma música para ser reproduzida à seguir (função que o Deezer não tem por exemplo), mas falta uma função que é administrar a lista a ser reprimida. ...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

[iOS][Music] Lost shuffle on iPad and other options COMPLAINT

When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle Only option I have is to add to a playlist... This happened all of a sudden and really frustra...

  • Newbie
  • When playing music regardless of position of IPad the view of the album cover restricts the options at the bottom that I used to have IE play next, shuffle   Only option I have is to add to a ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Loosing my tracks !!!

Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my entire library over and over but as I sit in the airpo...

  • Newbie
  • Ok so I love this app but Seem to constantly have this issue ! I travel a lot and use the offline mode whilst I travel! I keep losing my saved tracks , some 3000 keep UN DOWNLOADING ! Iv saved my ent...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Solved!! [IOS10PublicBeta3] Song preview crashes application

Hi, I found out the spotify application crashes on IOS10 Public Beta 3 when i try to do a "song preview" (hold finger on song). The problem is not present in the latest IOS9 release. Not sure if this should be fixed on the Apple end of things or on s...

  • Regular
  • Hi,   I found out the spotify application crashes on IOS10 Public Beta 3 when i try to do a "song preview" (hold finger on song). The problem is not present in the latest IOS9 release. Not sur...
  • Marcomarini1
  • Newbie
  • 1033 Views
  • 3 replies
  • 1 likes
  • 1033 Views
  • 3 replies
  • 1 likes

Payment

I wanted to do the free trial. Didn't like the difference since I don't use it and I cancelled it and it charged me anyway... I just need some one to help me. I would like my refund since I had to cancel it again. There was no sense in paying them ca...

  • Newbie
  • I wanted to do the free trial. Didn't like the difference since I don't use it and I cancelled it and it charged me anyway... I just need some one to help me. I would like my refund since I had to ca...
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Solved!! How to play songs on individual devices??

Hi! May I know if its possible to play songs on individual devices like if lets say me and my girlfriend share the same spotify account but she wants to listen to her song and I want to listen to mine at the same time. Currently what I'm experiencing...

  • Visitor
  • Hi!    May I know if its possible to play songs on individual devices like if lets say me and my girlfriend share the same spotify account but she wants to listen to her song and I want...
  • staijw
  • Newbie
  • 1120 Views
  • 4 replies
  • 0 likes
  • 1120 Views
  • 4 replies
  • 0 likes

iOS 10 - iPad Pro display bug in Landscape

Hello Spotify Community, I came across this bug today while using Spotify on the iOS 10 GM seed, which will be the release version of iOS 10 being released to the public next week. While using the latest version of Spotify, I came across the bug that...

IMG_0306.PNG
  • Newbie
  • Hello Spotify Community,   I came across this bug today while using Spotify on the iOS 10 GM seed, which will be the release version of iOS 10 being released to the public next week. While usi...
  • 445 Views
  • 0 replies
  • 0 likes
  • 445 Views
  • 0 replies
  • 0 likes

Spotify is lagging like crazy

HelloI have Spotify premium and it's been lagging like crazy the past couple of days. I have read so many of your comments and it seems like am not the only one with this issue. I NEED an effective solution ASAP please. If anyone knows a way to solv ...

  • Newbie
  • Hello I have Spotify premium and it's been lagging like crazy the past couple of days. I have read so many of your comments and it seems like am not the only one with this issue. I NEED an effective...
  • osornios
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

The interface of playing song is cutting off the bottom edge

With this screen shot you can see that part of the interface got cut off somehow. It was not like this before. No matter I rotate it to other or not I won't be able to switch between shuffle or pause the song manually. Screen shot from the iPad Pro

image.png
  • Casual Listener
  • With this screen shot you can see that part of the interface got cut off somehow. It was not like this before. No matter I rotate it to other or not I won't be able to switch between shuffle or pause...
  • osornios
  • Spotify Star
  • 911 Views
  • 3 replies
  • 0 likes
  • 911 Views
  • 3 replies
  • 0 likes

How to search for songs

Hi!I have updated to spotify 2.0.0.Since then I cannot find the search bar anymore.Where is it now?(I have got an iPhone 5s with iOS8)

  • Newbie
  • Hi! I have updated to spotify 2.0.0. Since then I cannot find the search bar anymore. Where is it now? (I have got an iPhone 5s with iOS8)
  • Temi20
  • Newbie
  • 4933 Views
  • 9 replies
  • 0 likes
  • 4933 Views
  • 9 replies
  • 0 likes

I upgraded to Premium through Itunes but it still says I'm using Free

I pay for premium through spotify and it had worked before but I accidently forgot to renew my subscription so they put my account back to free. I put money in my account and paid for premium and it took the money out but it still says I'm using free...

  • Newbie
  • I pay for premium through spotify and it had worked before but I accidently forgot to renew my subscription so they put my account back to free. I put money in my account and paid for premium and it ...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

Adding albums - all songs favourited

Hi all, On iOS, when I add an album to my library, all of the tracks on it automatically go into my songs library. Is it possible to stop this, as it makes finding individual tracks I have saved in the Songs folder difficult? Thanks in advance.

  • Casual Listener
  • Hi all,   On iOS, when I add an album to my library, all of the tracks on it automatically go into my songs library. Is it possible to stop this, as it makes finding individual tracks I have s...
  • ligerblubber
  • Newbie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes