Charged £4 instead of £9.99

[Xmaddison]

I saw on my bank account the recent spotify charge and it was listed as being £4. Is there a reason for this?

[Merik]

Hey there @Xmaddison, welcome to the community!

Sounds like you may be on the Student Discount or a different offer. Check your receipts page to see what exactly it is. Let me know if you have any questions or concerns! 🙂

[Xmaddison]

Receipts say I've been charged £9.99, bank account is saying £4

[Merik]

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@Xmaddison wrote:
Receipts say I've been charged £9.99, bank account is saying £4

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@Xmaddison That's definitely interesting. Can you post a screenshot of your receipts page and that statement from your bank?

[Xmaddison]

I think these will work

http://imgur.com/x9eN34i

http://imgur.com/QSCoUNX

[Merik]

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@Xmaddison wrote:
I think these will work

http://imgur.com/x9eN34i

http://imgur.com/QSCoUNX

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@Xmaddison Looks like that $4 charge got charged a day later than the date listed on your Spotify account. That's definitely interesting for a charge of $4. What does it show on your Paypal account? Maybe you had a Paypal balance?

[Xmaddison]

http://imgur.com/tHsdOiT that's the PayPal account, which shows £9.99. There wasn't a PayPal balance before that.

[Merik]

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@Xmaddison wrote:
http://imgur.com/tHsdOiT that's the PayPal account, which shows £9.99. There wasn't a PayPal balance before that.

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@Xmaddison Hmm, I'm going to ask the team what's going on. I'll let reply as soon as I hear something.

[Merik]

Hey @Xmaddison!

Can you get in touch with the payments team through the online contact form or @SpotifyCares on Twitter? They'll need the Paypal Invoice ID so they can take a better look at what happened. If you contact them through the online contact form, be sure to reply to the automated e-mail if you receive one so it can be directed to the right team. They should reply back within 24 - 48 hours.