Facebook Account Deleted (and I'm still paying a sub!)

[Moreldi]

Hi there, the facebook account I recently had connected to my Spotify was deleted for being fake. I understand this, and I don't mind the fact my FB account is gone.

But the problem lies within the ability to log into Spotify to cancel the Premium payments. Seeing as the account was created through Facebook, and I can no longer log into Facebook (no, I can't reactivate) I'm being charged 11.99 a month for a service I cannot even use. I can get on the desktop app, but it's stuck in offline mode. When I try to log in through the website, it tells me to log in through Facebook, and the cycle continues.

If this can't be solved through Spotify, will I have to put a request to block payments from them from my bank?

Thanks in advance, and feeling really dumb,

Markus.

[kbrooksc]

Hi there and welcome to the community! Since you can't login, you'll need to contact Spotify Support through this link - https://www.spotify.com/us/about-us/contact/contact-spotify-account/,

I hope that helps you! As a last resort, yes, you could tell your bank to block payment, but try the conventional route first. The people at Spotify are super helpful!

[Moreldi]

Thank you for the quick reply! I've submitted something and I'll wait for a response. I do hope I don't have to resort to blocking payments, as I want to get Premium on this account as soon as possible!

[Peter__]

@Moreldi - If you got an automated email reply when you got in touch, reply directly to it to speed things along. 😉