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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • edsmall81
  • Newbie
  • 135863 Views
  • 163 replies
  • 11 likes
  • Account
    Free
  • 135863 Views
  • 163 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10085 Views
  • 3 replies
  • 9 likes
  • Security
  • 10085 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 499503 Views
  • 982 replies
  • 112 likes
  • Account
  • 499503 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123107 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123107 Views
  • 72 replies
  • 12 likes

I pay for Spotify Unlimited subscription, but I've started getting ads on my account.

Good Afternoon, I recently needed to update my credit card on my account, and Spotify corrected my account to reflect that I subscribe to the Unlimited verison for which I pay 4.99/month. My account indicates that I should not be receiving ads. Pleas...

  • Newbie
  • Good Afternoon,   I recently needed to update my credit card on my account, and Spotify corrected my account to reflect that I subscribe to the Unlimited verison for which I pay 4.99/month. ...
  • Peter__
  • Community Legend
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Payment makes no difference, still ads and no linux-client support

This is driving me crazy, i've registered my credit card 4 (!) times, but I still get ads and the Linux-client does not allow me to log in (I guess it's because it requires premium) However, the client is working fine on my phone which is in online m...

  • Newbie
  • This is driving me crazy, i've registered my credit card 4 (!) times, but I still get ads and the Linux-client does not allow me to log in (I guess it's because it requires premium) However, the clie...
  • Peter__
  • Community Legend
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Spotify Premium from Spain paid by a UK card

Hello! I currently live in Spain but I am moving back to the UK soon. The thing is I want to subscribe to Spotify premium now and be able to use it both in Spain and UK. The problem is that I am currently in Spain and Spotify doesn't allow me to chan...

  • Casual Listener
  • Hello!   I currently live in Spain but I am moving back to the UK soon. The thing is I want to subscribe to Spotify premium now and be able to use it both in Spain and UK. The problem is tha...
  • Peter__
  • Community Legend
  • 1780 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1780 Views
  • 6 replies
  • 0 likes

Upgraded but haven't got premium

Hi, I upgraded my phone from an iPhone 4s to a 5s & had spotify premium with my last contract & loved it so decided to keep it but it hasn't transferred to my new phone. Please can u fix this. Not good without it. Ta

  • Casual Listener
  • Hi, I upgraded my phone from an iPhone 4s to a 5s & had spotify premium with my last contract & loved it so decided to keep it but it hasn't transferred to my new phone. Please can u fix this...
  • Peter__
  • Community Legend
  • 488 Views
  • 5 replies
  • 0 likes
  • 488 Views
  • 5 replies
  • 0 likes

Noxin

Kann mann spotify auch auf Noxon geraten hören oder was empfiehlt ihr ich finde es blöd das des Forum auf Englisch ist

  • Visitor
  • Kann mann spotify auch auf Noxon geraten hören oder was empfiehlt ihr ich finde es blöd das des Forum auf Englisch ist
  • Peter__
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

How do I get spotify for free?

Hey I really want a spotify membership, but I can't afford one. Are there any promotional items or programs that I can get a free spotify membership from?

  • Casual Listener
  • Hey I really want a spotify membership, but I can't afford one. Are there any promotional items or programs that I can get a free spotify membership from?
  • Merik
  • Community Legend
  • 360 Views
  • 2 replies
  • 0 likes
  • Account
  • 360 Views
  • 2 replies
  • 0 likes

Solved!! Updated my account to premium and still won't let me play tracks offline. Help

Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem

  • Casual Listener
  • Renewed my premium subscription but still won't play offline , all the settings are correct, done it before and had no problem
  • Merik
  • Community Legend
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Solved!! I used a gift card for Unlimited. How to change to premium

I used the gift card accidentlly for unlimited. I have 2 problems:- the subscibtion page says I'm running free. I dont understand, so i cant change to premium.- My credit card is not working. Spotify, I'm so disapointed.

  • Regular
  • I used the gift card accidentlly for unlimited. I have 2 problems: - the subscibtion page says I'm running free. I dont understand, so i cant change to premium. - My credit card is not workin...
  • Merik
  • Community Legend
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 366 Views
  • 1 replies
  • 0 likes

Account appears to be stolen.

I opened the spotify app today, and my account was logged out. My password wouldn't work, and the reset did not send me an email when I put my ID in. It also gave me an error when I put my email in, hence the thought the account is stolen. I checked ...

  • Newbie
  • I opened the spotify app today, and my account was logged out.  My password wouldn't work, and the reset did not send me an email when I put my ID in.  It also gave me an error when I put m...
  • Merik
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Creating Premium Account - Credit card problems

I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. Help please.

  • Regular
  • I can't creat my Premium account because everytime I try to use the credit card info, it sends me back with a message saying sorry or something like that. I've tried with 2 different credit cards. He...
  • andresmelz12
  • Regular
  • 610 Views
  • 4 replies
  • 0 likes
  • 610 Views
  • 4 replies
  • 0 likes

Subscribing in an unlisted country

Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. My questions is: if I eventually unsubscribe, will I be...

  • Casual Listener
  • Hello, Probably I'm going to ask one of the most asked questions, but I really need to know this. I'm moving to Angola, Africa. It's an unlisted country but I'm a Premium member, so that's fine. ...
  • missirissantos
  • Casual Listener
  • 585 Views
  • 4 replies
  • 0 likes
  • 585 Views
  • 4 replies
  • 0 likes

Solved!! Moved back to US, can't log into spotify

I have returned to the States from Germany and still can't log into Spotify, any suggestions?

  • Regular
  • I have returned to the States from Germany and still can't log into Spotify, any suggestions?
  • Jamie
  • Spotify Legend
  • 810 Views
  • 9 replies
  • 0 likes
  • Account
    Login
  • 810 Views
  • 9 replies
  • 0 likes

Stolen account!!!!

Hi!My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I am feeling very lost and have no clue of what to do?!

  • Visitor
  • Hi! My spotify account seem to be hacked, and I can't to log in with my email and password. I have contacted the support through email but have no clue of how long it will take to get an answer. I a...
  • user-removed
  • Not applicable
  • 291 Views
  • 4 replies
  • 0 likes
  • 291 Views
  • 4 replies
  • 0 likes

Spotfy thinks I am still in Australia and it wont let me change it....

Hi So to cut a long story short.... When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 day rule). Anyway, I got my computer back from Australia and was ...

  • Casual Listener
  • Hi So to cut a long story short....   When I set up spotify I was living in the UK. I moved over to Australia and used it there (before they put in the only allowed to play abroad for 14 d...
  • Jamie
  • Spotify Legend
  • 297 Views
  • 6 replies
  • 0 likes
  • 297 Views
  • 6 replies
  • 0 likes

Somehow I'm paying for Spotify?

Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for SpotifyI cancelled my account but was still chargedGood morningI currently have an account on spotify for which I am using and the account name is 'Annaphora'...

  • Casual Listener
  • Okay, basically this is the email I sent to Spotify Here's what we got from you: Paying for Spotify I cancelled my account but was still charged Good morning I currently have an account on s...
  • Peter__
  • Community Legend
  • 505 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 505 Views
  • 7 replies
  • 0 likes

Password doesn´t work

First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account), but now I want to cancel my account and leave Spotify. ...

  • Casual Listener
  • First: This is my second account and I just created it, because I´m not able to log in in my first account. I downloaded Spotify Premium a month ago to test it (of course with my first account),...
  • Peter__
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Spotify Account Gone

Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to my account on my computer. My comouter popped up wi...

  • Newbie
  • Hello! I was recently using spotify perfectly fine, then one morning I was listening to music and the account started cutting out. I stopped using my account for a few hours, then tried to log in to ...
  • Peter__
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

Spotify pulled a bait and switch on me with a gift care!

My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I was told that they only honor that for $30 when you h...

  • Casual Listener
  • My daughter is a Premium subscriber with the student discount. I bought her a $60 gift card for her birthday and when she applied it to her account, it said it was worth 6 months. After the fact I wa...
  • Peter__
  • Community Legend
  • 388 Views
  • 5 replies
  • 0 likes
  • 388 Views
  • 5 replies
  • 0 likes

Why am I being charged

I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these charges, and do not have her log in information to ch...

  • Newbie
  • I have been charged twice to my Paypal account in the past two months. My daughter signed up for the free trial in December of 2012, and have never been charged until now. I DO NOT authorize these ch...
  • Peter__
  • Community Legend
  • 395 Views
  • 3 replies
  • 0 likes
  • 395 Views
  • 3 replies
  • 0 likes

Lost all my playlists after changing my Facebook password

Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?

  • Newbie
  • Hello! I just changed my facebook password and when i logged back into spotify, all my playlists were gone. What the hell am i supposed to do?
  • Peter__
  • Community Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 312 Views
  • 3 replies
  • 0 likes