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[cicibaybay37]

I always signed in to spotify with facebook and its never given me a problem till recently. Everytime I click on the "sign in with facebook" button it says "unable to login either the username or password is incorrect" and I cannot sign in and I pay for premium. This happens on my phone and macbook and don't know what to do.

[crematedman · Accepted solution]

@cicibaybay37 hey there, sorry to hear you're having issues logging in, i'll run you through how to get this sorted (rest assured you'll be reimbursed for any time you're having errors).

here are some useful troubleshooting steps that resolve most playback issues:

• log out of all devices, then back in
• uninstall the app, restart your device(s) and then re-install.
• next, you can sign out of all devices here.
• clear the cache for the app.
• i would suggest a fresh re-install of flash which you can do here.
• try listening on a different device to see if the same problem occurs.

The quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

If you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP.