Lost all my playlists and premium. Nothing posted has worked.

[mkstk]

This has been really frustrating. I received a message on Spotify that I needed to change my password, I did so because my Facebook password was getting old as well but when I did the change, everything disappeared. My playlists, premium subscription and I can't even do searches for my Facebook friends through Spotify but it can see my profile picture and asks me if I want to follow other Facebook friends that I have.

I looked through the community to see if my problem can be solved but it turns out that I don't even have a section for Social Networks in my Spotify preferences so that was a failure. I changed my password back to the one I had previously, still nothing. Went on a friends account to see if my playlist was still being followed by him, can't even see it anymore. I've paid the subscription fee as well.

It's been a week now and nothing has changed, has anyone else had this problem and is there a way to fix this?

Thank you.

[Peter__]

Hey! Welcome to the community 🙂

It sounds like you might have accidentally created and logged into a duplicate account when you relogged in via Facebook, since the Facebook connection to your real Spotify account will have been broken when your password was changed. 

Try following the steps outlined in this post and see if they can get you back into your original account using your Spotify username. If not, there is a link in that post to get in touch with the Spotify team directly.