Payment failed

[hamzahsohail]

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. 

Plan

Premium Student

Country

Pakistan

Device

(iPhone 6s, PC)

Operating System

(iOS 15.8.3, Windows 10/11)

My Question or Issue

The payment failed initially because there weren't enough funds in my bank, but after I added sufficient amount (1.5-2x) and tried to pay again manually, I got the following error:

The payment failed. Please try again, use a different payment card or a different payment method. Go to our support.

[Vasil]

Hey @hamzahsohail,

Thanks for reaching out!

Manual payments are not possible with Spotify but the system should try to take the funds in a few days time again 🙂
In case something goes wrong and your account happens to revert to free, you can then just subscribe once more, but I doubt this would be necessary.

Hope this clears things up! We're here for you in case there's anything else 🙌🏼

[hamzahsohail]

Hi Vasil,

Thank you for the response and clarification! I'll wait for the system to retry the payment in the coming days. Hopefully, it will go through smoothly this time.

Appreciate the support!

Best regards,

Hamzah Sohail

[Susan_GP · Accepted solution]

Hi there @hamzahsohail,

Thanks for your reply.

If you're still having issues with the payment, try updating your payment method from an incognito/private tab or a different device from this link. We also recommend making sure everything is okay the payment method. You can check out this article from our support page for more details.

Lastly, it's also a good idea to get in touch with the bank/payment method provider so they can verify everything is in order from their side.

We'll be here in case you still need assistance.

[hamzahsohail]

https://www.spotify.com/account/subscription/update-payment-details/

this link worked, thanks

[aa06aa]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Spotify tried to charge my money from the bank for couple of days. Today, when i put my money there, it didn’t charge and i lost my subscription when i was paying 5$ instead of 5,99£ which shows me right now. What can i do?