Payment not recognised

[adultkid7295]

Hi all,

I've received an email from Paypal saying that a payment was authorized to Spotify (the monthly fee). But in Spotify it says that I need to renew my payment details, because apparently the payment has failed. Nevertheless the money is authorized and will be taken off my bank account by Paypal in a few days. How can I resolve this?

[Alejandro_C]

Hey there!

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help you sort this out.