Premium account lost everywhere when changing mobile even if the id/pwd is correct !

[dbroc]

Plan

Premium

Country

France

Device

iPhone 11 but device independant in fact. Read further

Operating System

independant

My Question or Issue

I changed my mobile from iPhone8 to iPhone11 bu it doesn't matter in fact...
I had a Premium Family account for a while (username "dbroc")
Then, whatever the device where I use the Spotify app or website, I have now the basic Spotify free account!!! Even if my id and password are exactly the same as previously.
This a well known ERROR from the Spotify system. Let see for example:

https://community.spotify.com/t5/Accounts/Probl%C3%A8me-premium-Bouygues-suite-changement-de-telepho...

https://community.spotify.com/t5/Subscriptions/Compte-premium-non-r%C3%A9cup%C3%A9r%C3%A9-au-changem...

https://community.spotify.com/t5/Subscriptions/Probl%C3%A8me-d-obtention-de-Spotify-premium-avec-Bou...

In order to pay 16€ per month for something, please provide me quickly for an actual solution

Thank you

Best regards

[Maxim]

Hey there, @dbroc ,

Thanks for reaching out.

Have you tried using an email address instead of a username for logging in yet? I also recommend double-checking your username at https://spotify.com/account as the display name is sometimes not the same as the actual username.

Let me know how it goes! 🙂