Unauthorised use of account

[Chazza_0p]

Plan

Premium

Country

I’m

2 iPhones and a Xbox 

My Question or Issue

Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on my Xbox suddenly stopped and it goes connected to Google cast. I don’t understand what is happening since I’ve changed my password. I’ve logged my account out of all devices and I have changed my email. I don’t quite know what’s happening but it is a problem and it needs to be fixed.

[Yordan]

Hey there @Chazza_0p,

Welcome to the Spotify Community!

Sorry to hear that. I strongly recommend removing any apps connected to your Spotify account. After that, it's best you take the necessary steps to secure your account again by resetting your password and using the Sign out everywhere option on your account page.

Take care 💚

[Chazza_0p]

I’ve done all those step’s multiple times and still happen 

[Yordan]

Hi again @Chazza_0p,

Thanks for the reply!

In that case, I'd recommend reaching out to the folks over at Customer Support so they can have a closer look and investigate further.

Hope you get this sorted out. The Community is always here if there's anything else you need assistance with.

Cheers!