Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8803 Views
  • 1 replies
  • 9 likes
  • Security
  • 8803 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478818 Views
  • 979 replies
  • 111 likes
  • Account
  • 478818 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210065 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210065 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120233 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120233 Views
  • 72 replies
  • 12 likes

Hide username from profile URL - HUGE privacy concern

It's impossible to hide your username from your profile URL and this is a HUGE privacy risk since most people are unaware of this, especially for users who have their real name as their username. I understand if Spotify doesn't allow users to change ...

  • Casual Listener
  • It's impossible to hide your username from your profile URL and this is a HUGE privacy risk since most people are unaware of this, especially for users who have their real name as their username. &n...
  • chisman
  • Casual Listener
  • 2324 Views
  • 3 replies
  • 10 likes
  • Account
  • 2324 Views
  • 3 replies
  • 10 likes

Solved!!Superuser Contribution How can I allow explicit content on a chromebook on the website?

Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I do?

  • Casual Listener
  • Everytime I click my account and click settings, it only come up with one setting, language, and I can't find the explicit content setting. My premuim manager hasn't blocked my content, so what do I ...
  • Vasil
  • Moderator
  • 1775 Views
  • 7 replies
  • 1 likes
  • 1775 Views
  • 7 replies
  • 1 likes

The edit profile will not allow me to change the incorrect country that I

I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed

  • Visitor
  • I visited another country for 4 days. Spotify changed the language and country and it’s locked in, ie it can’t be changed
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Cannot access my account, chat support is useless and disconnects

Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless "advisors" just disconnect without providing any as...

  • Regular
  • Was told a few days ago to reset my password. I reset my password. My account was locked today for some reason. I logged into the chat and was told to e-mail support an ID. Over and over the useless ...
  • Dave201001
  • Casual Listener
  • 496 Views
  • 5 replies
  • 0 likes
  • 496 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on Cellular Data on Android

PlanFreeCountryIndiaDeviceMotorola X4Operating SystemAndroid 9 Pie My Question or Issue Since almost a month now, whenever I use my Spotify on Cellular Data, It doesn't seem to work. It shows, "No internet connection available." However, on WiFi, it ...

  • Visitor
  •   Plan Free Country India Device Motorola X4 Operating System Android 9 Pie   My Question or Issue   Since almost a month now, whenever I use my Spotify on Cellular Data, I...
  • Oscar301
  • Casual Listener
  • 14095 Views
  • 30 replies
  • 3 likes
  • Account
    Free
  • 14095 Views
  • 30 replies
  • 3 likes

If I delete account, which one cannot be used again, username or display na

During the account deletion process, there is a message that states 'username cannot be used again'.I assumed that 'username' refers to the string provided by Spotify.However, the account deletion process displays my display name as the username.This...

  • Visitor
  • During the account deletion process, there is a message that states 'username cannot be used again'. I assumed that 'username' refers to the string provided by Spotify. However, the account deletio...
  • Billy-J
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

How do I switch to a family member in my account?

My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switch to her account with all her saved library/songs, OR...

  • Visitor
  • My daughter has broken her ipod touch. I am trying to access her account, but can't find the login and the account does not seem to be associated with her email. As the Plan Manager, how do I switc...
  • Billy-J
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

(Amazon Echo) Spotify music alarms won't work anymore

Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a certain song on Spotify but when morning comes I g...

  • Casual Listener
  • Hi! I've had a Second Generation Echo Plus for a year and a half and I could set an alarm with music coming from Spotify until about a month ago. Now, she will confirm that she has set the alarm to a...
  • Amberd1970
  • Visitor
  • 5093 Views
  • 7 replies
  • 3 likes
  • Account
    Other
  • 5093 Views
  • 7 replies
  • 3 likes

Solved!! Why does it say I can't log in after 14 days abroad when I haven't been 14 days abroad?

PlanFreeCountryUSDeviceiPhone 12Operating SystemiOS I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notification saying that I can't log in after being 14 days abroad. My account ...

  • Casual Listener
  • Plan Free Country US Device iPhone 12 Operating System iOS   I've been abroad for less than 14 days and haven't used Spotify for all those days, yet when I come back it gives me a notif...
  • Not applicable
  • 1690 Views
  • 8 replies
  • 0 likes
  • Account
  • 1690 Views
  • 8 replies
  • 0 likes

my email address but another person's profile information

PlanPremium My Question or IssueI just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and picture. But playlists are mine. but creator of those playlists als...

  • Visitor
  • Plan Premium   My Question or Issue I just reset my password by forgot my password option. And then when I logged in with new password I see somebody else's profile information, name and pic...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Account
  • 153 Views
  • 1 replies
  • 0 likes

Podcast Episodes Missing

We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing-podcast-episodes-on-Spotify/idi-p/6429909 which says it...

  • Newbie
  • We have multiple podcasts published and we are seeing that Spotify is not ingesting all episodes. This is the same issue as https://community.spotify.com/t5/Ongoing-Issues/Downtime-11-10-Missing...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 383 Views
  • 1 replies
  • 0 likes

I cannot change my location on Spotify, therefore cannot use it. Please hel

I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to do to fix it. Who do I speak to?

  • Visitor
  • I am from South Africa but working in Sicily right now. Spotify has stopped working because my location is different, but it does not offer Sicily as an option of location, so I do not know what to ...
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium aldığım hesabi bulamiyorum

Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yardımcı olursaniz sevinirim

  • Visitor
  • Arkadaşımla beraber Duo hesap aldım ve gecen hafta telefonuma format attıktan sonra hesabımı bulamıyorum. Benim profil ismim "Adem," olarak gözüküyo ama yine giriş yapamadım e-posta yok gozukuyo. yar...
  • Dessi
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Strange payment appears in my bank account

PlanStudent PremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI found my 2 payments appear in my paypal and another bank account every mont...

  • Visitor
  • Plan Student Premium Country United Kingdom Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to change user when using premium duo

Hi, as the name of the post says, how do I change user when using premium duo?My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating my own playlists)Thank you

  • Casual Listener
  • Hi, as the name of the post says, how do I change user when using premium duo? My wife is the main user, but I don´t find where can I change user (for me to use Spotify, in my own devices creating m...
  • Dessi
  • Moderator
  • 10682 Views
  • 6 replies
  • 0 likes
  • Duo
    Premium
  • 10682 Views
  • 6 replies
  • 0 likes

Superuser Contribution My husband tried to add me to his Duo account, how to update address?

My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do this?

  • Visitor
  • My husband tried to add me to his duo account by sending me an invite but it won’t work because it says it can’t verify we live together. If I need to update my address for this purpose how do I do t...
  • Dessi
  • Moderator
  • 220 Views
  • 4 replies
  • 0 likes
  • 220 Views
  • 4 replies
  • 0 likes

Why I can’t get premium individual ? Just duo,family or other plans ?

I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ? To have my current plan and change payment method

  • Visitor
  • I moved to other country in UAE, and I would like to change payment method and country, but it didn’t let me continue with my current plan “premium individual” only duo/family etc How I can fix it ...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I can't log in.

I can't authorize third-party software to transfer my song lists from other music software.

  • Visitor
  • I can't authorize third-party software to transfer my song lists from other music software.
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout from TV using mobile or pc

PlanPremiumCountryIndia My Question or IssueI logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my pc (which subsequently did log me out of my mobile app). The page f...

  • Visitor
  • Plan Premium Country India   My Question or Issue I logged into the Spotify app of my friend's Samsung Smart TV and I forgot to log out. Now, I have used the "sign out everywhere" using my...
  • dancerallie
  • Newbie
  • 13858 Views
  • 5 replies
  • 4 likes
  • Account
  • 13858 Views
  • 5 replies
  • 4 likes

Porque si yo tengo un plan primium no puedo escuchar música si no tengo net

No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces

  • Visitor
  • No puedo reproducir mis pleylis cuando quiero porque si no tengo internet bueno no carga, no entiendo para que pago primiun entonces
  • Billy-J
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes