Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?
Tengo una cuenta con el usuario "" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazado la cuenta, sólo quisiera saber cual es el correo para lograr acceder a mi cuenta. M...
Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have the unrealistic follower issue. I think this is a ho...
When i make a new account its still says that its not ideal
PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...
Evening folks, I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the original phone number or email address it was setup on. Is the...
We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejoining. Is this possible?
i am the one paying for it but i am not manager
I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and add my email, it is said that there is no existing...
I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)
PlaOperating System
money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back
I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...
I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...
Does Spotify have either or both of the following … 1) a formal ‘fault’ raising process - where an agent raises a case and I, as the premium paying customer, have a reference to track my reported fault2) a formal ‘complaint’ raising process - where I...
this fact: I get ads on my iphone version 8.9.94.418 and beyond that there is no offline button anywhere despite several fresh reinstalls to my iphone 6 s software version 15.8.3. The desktop version seems to be ok.
PlanFree CountryBahrain My Question or IssueBasically, I've been getting the accesspoint17 error where I can't log into my account because it thinks I am abroad. I checked my account settings and the country I set it to is correct, and I've also chec...
Hi,After my premium trial had ended, play lists that I available offline before can't be played. The "available offline" button is still on, I try to off it but thought I was trying to on it and said "Offline mode is a Premium exclusive feature. Get ...
when I search up my artist account, it shows the checkmark in the search, but when I click on my artist account, the checkmark is no longer there
I looked up my credit card number for Spotify payment and it is right but Spotify turned of my service.