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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9354 Views
  • 3 replies
  • 9 likes
  • Security
  • 9354 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 484953 Views
  • 979 replies
  • 111 likes
  • Account
  • 484953 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211748 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211748 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121427 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121427 Views
  • 72 replies
  • 12 likes

Solved!! Playlist undelete?

I meant to "delete downloaded files" on my phone but hit "delete playlist" Is there an undelete feature? I spent a lot of time on it!

  • Casual Listener
  • I meant to "delete downloaded files" on my phone but hit "delete playlist" 😞   Is there an undelete feature? I spent a lot of time on it!
  • Peter__
  • Community Legend
  • 1572 Views
  • 3 replies
  • 0 likes
  • 1572 Views
  • 3 replies
  • 0 likes

Solved!! Help Recover a Deleted Playlist

I have an android and I accidently deleted my favorite playlist and was wondering if there was anyway of getting it back. It was called "Roberts Hitlist" and had about 300 songs on it please help! Thanks

  • Newbie
  • I have an android and I accidently deleted my favorite playlist and was wondering if there was anyway of getting it back. It was called "Roberts Hitlist" and had about 300 songs on it please help! Th...
  • Peter__
  • Community Legend
  • 367 Views
  • 2 replies
  • 0 likes
  • Other
  • 367 Views
  • 2 replies
  • 0 likes

Subscription help?

I'd gotten Spotify on my phone and signed up for the 30 day trial so I could have it on my phone while I was at work and in the car. I'd forgotten to cancel the subscription before the time was up and was charged after the 30 day trial was over. It p...

  • Newbie
  • I'd gotten Spotify on my phone and signed up for the 30 day trial so I could have it on my phone while I was at work and in the car. I'd forgotten to cancel the subscription before the time was up an...
  • Peter__
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

account problem

Hi, i have been using spotify for mounths and now i cant listen to any music cuz my listen time has ended so u say this on ur website and i quote ' Your music is free and instant. Completely free' Well by locking my time im really going to start usin...

  • Newbie
  • Hi, i have been using spotify for mounths and now i cant listen to any music cuz my listen time has ended so u say this on ur website and i quote ' Your music is free and instant. Completely free...
  • meahtenoha
  • Spotify
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Too access your offline playlist go online now to confirm you're still a premium user.

I have a premium account with spotify I have setup my playlist and downloaded some songs for offline play. However when i'm away from an internet connection and try to play my offline songs it only works for 30 minutes then i get this message: 'To ac...

Screenshot_2013-12-06-09-41-31[1].png
  • Regular
  • I have a premium account with spotify I have setup my playlist and downloaded some songs for offline play. However when i'm away from an internet connection and try to play my offline songs it only w...
  • Peter__
  • Community Legend
  • 658 Views
  • 4 replies
  • 0 likes
  • Premium
  • 658 Views
  • 4 replies
  • 0 likes

Billed for 5 GB musicstreaming in a couple of hours?

Hey Spotify! (English, Swedish, Norwegian answers are OK)I just emailed the support of Chess also, the company who provides my phone number and internet access.Today listening to sigur ros, streaming in the car, not unusual. All the sudden in just a ...

  • Newbie
  • Hey Spotify! (English, Swedish, Norwegian answers are OK) I just emailed the support of Chess also, the company who provides my phone number and internet access. Today listening to sigur ros, str...
  • user-removed
  • Not applicable
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium
  • 198 Views
  • 1 replies
  • 0 likes

How to find the date of initial signup?

Hi, i just want to know when i signed up to spotify, just for interest reasons. is there a way to find it?

  • Newbie
  • Hi,   i just want to know when i signed up to spotify, just for interest reasons. is there a way to find it?  
  • user-removed
  • Not applicable
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

No email when requesting password for devices

Hello, when I ask for a password to log on my devices I do not get an email. I tried several times and waited hours. I have already checked my spam folder. Any ideas? Is there a way to log in directly and not using facebook? Best regards

  • Casual Listener
  • Hello,   when I ask for a password to log on my devices I do not get an email. I tried several times and waited hours. I have already checked my spam folder. Any ideas?   Is there a...
  • user-removed
  • Not applicable
  • 222 Views
  • 3 replies
  • 0 likes
  • Login
  • 222 Views
  • 3 replies
  • 0 likes

Facebook informations remaining after disconnection

Hi, I deactivate facebook and perform a clean installation on all my devices. But facebook informations are still present on my profile. How can I fix my problem? Thanks

  • Newbie
  • Hi,   I deactivate facebook and perform a clean installation on all my devices. But facebook informations are still present on my profile.    How can I fix my problem?  ...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Charged twice

I have been charged twice both in November and December after signing up for the free premium for a month. I love using spotify but I am beyond frustrated that I have been double charged and there is no real way to get in contact with someone about t...

  • Visitor
  • I have been charged twice both in November and December after signing up for the free premium for a month.  I love using spotify but I am beyond frustrated that I have been double charged and th...
  • user-removed
  • Not applicable
  • 235 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 235 Views
  • 3 replies
  • 0 likes

I want to pay by PayPal but not it's not available.

I live in Turkey and I want to pay for my premium subscription using PayPal but I see that it's not even an option for my country. I want to know why and if it ever will be available? Thanks.

  • Newbie
  • I live in Turkey and I want to pay for my premium subscription using PayPal but I see that it's not even an option for my country.   I want to know why and if it ever will be available? &n...
  • Peter__
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

How long does it take for someone to answer an inquiry?

I'm not going to spend all day searching for my specific problem, I already tried! I have emailed yesterday and have not received a response back! I need help with my account, and there's no one to physically talk to! If this is the only forum for cu...

  • Visitor
  • I'm not going to spend all day searching for my specific problem, I already tried!   I have emailed yesterday and have not received a response back!    I need help with my acco...
  • Peter__
  • Community Legend
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Solved!! Cannot Access Restore Playlist Topic

I have deleted my main playlist on accident. All the other threads on this have been closed and no explanation of a solution was ever offered. I get a "You do not have privileges to access this" message when I try to go to the page where I fill in a ...

  • Casual Listener
  • I have deleted my main playlist on accident. All the other threads on this have been closed and no explanation of a solution was ever offered. I get a "You do not have privileges to access this" mess...
  • Peter__
  • Community Legend
  • 490 Views
  • 3 replies
  • 0 likes
  • Other
  • 490 Views
  • 3 replies
  • 0 likes

Charged Twice

Hi. I have been charged twice for premium, two months now. I have been in contact with Aaron Wilson in the contact form on October 17 the. He said that I had two accounts, and that he should delete the old one. He has not done this. Can someone plea...

  • Casual Listener
  • Hi.   I have been charged twice for premium, two months now.   I have been in contact with  Aaron Wilson <support@spotify.com&...
  • Jamie
  • Spotify Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 308 Views
  • 3 replies
  • 0 likes

Accidentally deleted song / playlist

I was in the process of rearranging music and albums and renaming and such and I accidentally deleated a couple of songs I still wanted in an album I named #What's This which I also deleted ? I want the album with all of the songs before I deleated t...

  • Newbie
  • I was in the process of rearranging music and albums and renaming and such and I accidentally deleated a couple of songs I still wanted in an album I named #What's This which I also deleted ? I want...
  • Josh
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Deleted account

Hello. I accidently deleted my facebook spotify account. I did it on facebook, and i thought i will delete only my fb+sf connection, but whole account was deleted. I had spotify unlimited, now when i created new facebook account it's gone. Had a lot ...

  • Visitor
  • Hello. I accidently deleted my facebook spotify account.  I did it on facebook, and i thought i will delete only my fb+sf connection, but whole account was deleted. I had spotify unlimited, now ...
  • Jamie
  • Spotify Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Solved!! Boku option unavailable

I'm trying to switch my payment method from Paypal to Boku and I'm having issues doing so. I follow the instructions that say I need to cancel first (even though I'm not currently an Unlimited or Premium member) and then I'll be presented with the op...

  • Casual Listener
  • I'm trying to switch my payment method from Paypal to Boku and I'm having issues doing so. I follow the instructions that say I need to cancel first (even though I'm not currently an Unlimited or Pre...
  • Jamie
  • Spotify Legend
  • 1201 Views
  • 3 replies
  • 0 likes
  • 1201 Views
  • 3 replies
  • 0 likes

Recently Moved to Japan

Spotify is not supported in Japan. Should I cancel my $9.99 subscription? If I do that, will I not be able to listen to my downloaded/synced playlists on my laptop application anymore? My phone has not connected to the internet for a few days now, bu...

  • Casual Listener
  • Spotify is not supported in Japan.  Should I cancel my $9.99 subscription?  If I do that, will I not be able to listen to my downloaded/synced playlists on my laptop application anymore? &n...
  • Jamie
  • Spotify Legend
  • 938 Views
  • 4 replies
  • 0 likes
  • 938 Views
  • 4 replies
  • 0 likes

Cancellation

I would like to get some help on this question if at all possible. I canceled my subscription, and I was still billed, and I don't know what to do. Does Spotify have a customer support number that one can call please let me know any solutions. Thank ...

  • Newbie
  • I would like to get some help on this question if at all possible. I canceled my subscription, and I was still billed, and I don't know what to do. Does Spotify have a customer support number that on...
  • Josh
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 172 Views
  • 1 replies
  • 0 likes

Spotify Birthday free trial

I heard on ad that to celebrate Spotify's birthday, i could get a 30 day free premium trial. When I tried to get it it said the offer wasn't available to me. Is that because I had a free trial when I first got on spotify?

  • Newbie
  • I heard on ad that to celebrate Spotify's birthday, i could get a 30 day free premium trial. When I tried to get it it said the offer wasn't available to me. Is that because I had a free trial when I...
  • TonyW
  • Music Fan
  • 680 Views
  • 3 replies
  • 0 likes
  • 680 Views
  • 3 replies
  • 0 likes