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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9046 Views
  • 1 replies
  • 9 likes
  • Security
  • 9046 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482138 Views
  • 979 replies
  • 111 likes
  • Account
  • 482138 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210919 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210919 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120932 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120932 Views
  • 72 replies
  • 12 likes

Long distance family

My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can. we have family plans on many things like Netflix Disney plus etc but with these music apps th...

  • Visitor
  • My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can.  we have family plans on many th...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Delete Visa card number as my card is a visa debit

Can there be more than one card at a time in my account under payment method? My payment was declined but I updated my card info days and days ago, but I may have put the new number in the wrong place. Help!!! It says that I have a Visa number saved,...

  • Visitor
  • Can there be more than one card at a time in my account under payment method? My payment was declined but I updated my card info days and days ago, but I may have put the new number in the wrong pla...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution I m getting premium service but i didn't ask for it

PlanFreeCountryArgDeviceMotorola a12Operating SystemAndroid My Question or IssueMy account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm worried that i'm getting charged for it in anyway. Is it a publicitary camp...

  • Visitor
  • Plan Free Country Arg Device Motorola a12 Operating System Android   My Question or Issue My account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm...
  • OscarDC
  • Moderator
  • 688 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 688 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to switch my account in New phone

My account is login Apple device but I switch this acount I'm my android phone

  • Visitor
  • My account is login Apple device but I switch this acount I'm my android phone
  • OscarDC
  • Moderator
  • 1105 Views
  • 1 replies
  • 0 likes
  • 1105 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to unlink gcash to spotify in hacked account

How to unlick my gcash acc to my old spotify that have been hacked it keeps auto pay in my gcash and it is annoying.

  • Visitor
  • How to unlick my gcash acc to my old spotify that have been hacked it keeps auto pay in my gcash and it is annoying.
  • Dessi
  • Moderator
  • 2512 Views
  • 1 replies
  • 0 likes
  • 2512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unreadable pin on giftcard

I bought a giftcard and the pin is not readable so unfortunately it won’t work online when I try to redeem it. Since there seems to be zero customer service help, can anyone help me? I have 11 characters, but the first one looks to be a combination o...

  • Visitor
  • I bought a giftcard and the pin is not readable so unfortunately it won’t work online when I try to redeem it. Since there seems to be zero customer service help, can anyone help me? I have 11 char...
  • Vasil
  • Moderator
  • 494 Views
  • 4 replies
  • 0 likes
  • 494 Views
  • 4 replies
  • 0 likes

I can't access my Spotify Artist account after I changed my artist name

I changed my Spotify artist name through distrokid, and it made a whole other account. Wherever I try to log into my spotify artist account, I don't have access. Instead it sends me to my old account (which is still up for some reason.) I contacted S...

  • Visitor
  • I changed my Spotify artist name through distrokid, and it made a whole other account. Wherever I try to log into my spotify artist account, I don't have access. Instead it sends me to my old account...
  • Maxim
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! My listening history was ruined by a hacker, unable to clear it

PlanPremiumCountryNetherlandsMy Question or IssueDuring summer my Spotify account 'Dusmania' was hacked, causing tracks from Dan Richard and Kosso to frequently play. At the time I wasn't using Spotify much, and I thought it was a mere glitch, but wh...

  • Newbie
  • Plan Premium Country Netherlands My Question or Issue During summer my Spotify account 'Dusmania' was hacked, causing tracks from Dan Richard and Kosso to frequently play. At the time I was...
  • viaxpe
  • Newbie
  • 2646 Views
  • 2 replies
  • 0 likes
  • Account
  • 2646 Views
  • 2 replies
  • 0 likes

I want to remove my credit card data

PlanStudent/PremiumCountryMexicoDevicewebOperating SystemWindows 10 My Question or IssueI have just paid my suscription for the next month.Since it's paid and I want to keep it this last month, I don't change it to free plan now.I don't want it be re...

  • Visitor
  • Plan Student/Premium Country Mexico Device web Operating System Windows 10   My Question or Issue I have just paid my suscription for the next month. Since it's paid and I want to kee...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Can't login to account and don't have access to email.

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

  • Visitor
  • I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?
  • Ximzend
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Hacking

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

  • Visitor
  • my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.
  • Ximzend
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

How to remove someone's access to your account you don't know?

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account settings

  • Visitor
  • I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account...
  • Ximzend
  • Spotify Star
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

I have my ID but not my e-mail to reset my password

I need to restore my account but I can't figure out which e-mail I registered with.

  • Visitor
  • I need to restore my account but I can't figure out which e-mail I registered with.
  • Ximzend
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Targeted ads and google search

Hi. I wonder if spotify plays ads based on my google searches, and if so, how? Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.

  • Newbie
  • Hi. I wonder if spotify plays ads based on my google searches, and if so, how?  Twice now ive noticed ads for something ive searched for on google, shortly before the ad played.
  • Unfair-Transition215
  • Visitor
  • 2545 Views
  • 6 replies
  • 0 likes
  • Security
  • 2545 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't login to Xbox-made Spotify account on PC or Mobile.

So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify difficult when I don't have my Xbox, and also it p...

  • Visitor
  • So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify...
  • Vasil
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to one of my duo accounts

I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account

  • Visitor
  • I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account
  • Vasil
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Change to email address already in use

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using for A? Should I delete Account A and then change my a...

  • Newbie
  • hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using fo...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
  • 176 Views
  • 1 replies
  • 0 likes

Annoying albums added without my consent

As a Premium member I expect to be able to customize my music. Why is it that when I go to my Albums section I see albums of artists I did not add. I just got a new car and I hook up my phone to it. I then go to select an album in My Library (emphasi...

  • Newbie
  • As a Premium member I expect to be able to customize my music.   Why is it that when I go to my Albums section I see albums of artists I did not add.   I just got a new car and I hook u...
  • Amandapesca
  • Visitor
  • 1319 Views
  • 3 replies
  • 0 likes
  • 1319 Views
  • 3 replies
  • 0 likes

Spotify has been hacked

Hello, are you aware of any data breaches currently ongoing at spotify? My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked twice in the last month although I have changed every password...

  • Casual Listener
  • Hello, are you aware of any data breaches currently ongoing at spotify?   My account, which has an EXTREMELY secure password (20+ characters with more than 3 character sets) has been hacked ...
  • preetha
  • Visitor
  • 3419 Views
  • 4 replies
  • 14 likes
  • Account
    Login
    Premium
    Security
  • 3419 Views
  • 4 replies
  • 14 likes

Superuser Contribution Password Reset Due to Suspicious Activity - False Report

PlanPremiumCountryUS My Question or IssueEvery few months or so I get signed out of all devices, then receive an email stating: To protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new pa...

  • Casual Listener
  • Plan Premium Country US   My Question or Issue Every few months or so I get signed out of all devices, then receive an email stating:   To protect your Spotify account, we've reset ...
  • loserMcloser
  • Regular
  • 3694 Views
  • 7 replies
  • 0 likes
  • Account
  • 3694 Views
  • 7 replies
  • 0 likes