payment

[mabi1970]

Hi I have payed my premium for family subscription on on 19 march 2018, it was expired on 25/february 2018 but at that time I couldn't purchase it so i did it on 19 march  Today I got a message that my premium for family subscription is expired...I wonder how it is possible if I payed it last week and I got also the payment receipt

[Tom]

Hey @mabi1970 👋

Sorry to hear you are having issues with Spotify Premium!

Could you confirm you can see the payment here for me? 

Thanks,

Tom 💚

[mabi1970]

 Sure  I can add the receipt

[Tom]

Great - thanks @mabi1970.

I just removed the screenshot for security reasons, but don't worry I got everything I needed.

Ok, lastly, can you confirm your account's status here, please.

I've attached a screenshot of what I'd like 😊

[mabi1970]

ok i confirm and i add a screenshot too

[vcs001]

Hi,

I have also the same problem,

Could you please help me...

[Tom · Accepted solution]

Thanks @mabi1970 (and @vcs001) for trying those steps!

 I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

-Tom