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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43123 Views
  • 66 replies
  • 25 likes
  • 43123 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878345 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878345 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26474 Views
  • 4 replies
  • 0 likes
  • 26474 Views
  • 4 replies
  • 0 likes

Superuser Contribution When changing between playback devices, the playlist is started from the beginning

PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...
  • Susan_GP
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Cancel download

A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.

  • Casual Listener
  • A download has been at 99% completed for over 3hrs. I can't see what is being downloaded and can't stop it.
  • purr44
  • Newbie
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android Auto - Incomplete library

When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can still access my entire library on the phone app bu...

  • Casual Listener
  • When I connect Spotify to my car using Android Auto I cannot access my entire library. (USB) On car screen. In the search, half of the letters and all numbers are grayed out and don't function. I can...
  • Smeads
  • Casual Listener
  • 1650 Views
  • 9 replies
  • 1 likes
  • 1650 Views
  • 9 replies
  • 1 likes

Superuser Contribution The app keep pausing with out me pausing it?it plays well in air plain mode

I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.

  • Visitor
  • I play music and a few sec or min latter the music pauses. If I set It on air plain mode it plays well no interruptions. This is on my galaxy note 24 using Samsung wireless head phones.
  • Eni
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Filter Not Remembering "Unplayed" Selection (defaults to "all episodes")

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueI've selected "unplayed" under the sort menu of a podcast I listen to, and whenever I leave navigate away from the podcast and then back again it ha...

  • Music Fan
  • Plan Premium Country The Netherlands Device Samsung Galaxy s10e Operating System Android   My Question or Issue I've selected "unplayed" under the sort menu of a podcast I listen to, a...
  • spthomas01
  • Casual Listener
  • 7984 Views
  • 38 replies
  • 35 likes
  • 7984 Views
  • 38 replies
  • 35 likes

Superuser Contribution Video Podcasts will not play in car when connected on bluetooth

PlanPremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueI've noticed when connected to my car via bluetooth (no android auto), the video part of any podcast will not load. The audio will work, but it seems the vid...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue I've noticed when connected to my car via bluetooth (no android auto), the video ...
  • Anjocruz1213
  • Visitor
  • 42120 Views
  • 64 replies
  • 16 likes
  • Android
    bluetooth
    podcast
    Video Podcast
  • 42120 Views
  • 64 replies
  • 16 likes

Superuser Contribution Problem using the app in Samsung A21s

My Question or Issue: Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked with the support a week ago and they solved me the problem ...

  • Casual Listener
  • My Question or Issue:  Hello. I have a problem with the app in my phone (samsung a21s) and I see a lot of people posting that they have the same problem with the same model of phone. I talked w...
  • JF-Sabando-cl
  • Newbie
  • 1481 Views
  • 38 replies
  • 1 likes
  • 1481 Views
  • 38 replies
  • 1 likes

Superuser Contribution Spotify prevents android phone from auto-locking

Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown.- it does not lock when some video is playing (eg tiles with moving pictures) there should be a difference in video that...

  • Visitor
  • Spotify prevents android phone from auto-locking. The phone does still auto-lock but it is depending on the content that is shown. - it does not lock when some video is playing (eg tiles with moving...
  • aecid
  • Gig Goer
  • 1679 Views
  • 27 replies
  • 3 likes
  • 1679 Views
  • 27 replies
  • 3 likes

Superuser Contribution podcasts and music wont play after a fresh install

i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "something went wrong" error. With songs it just plays an...

  • Visitor
  • i reinstalled the main app after getting tired of the lite version's way of shuffling and UI. i was able to login as usual but when i tried playing a podcast, any podcast, it just gives me the "somet...
  • Not applicable
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Similar songs not playing after searched song anymore

When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone. I tried enabling shuffle, disabling repeat and making sure autoplay is enabled but nothing chang...

  • Casual Listener
  • When I first used Spotify, there used to be a feature where the app would play random songs after the one that I manually searched for but now it's gone.   I tried enabling shuffle, disabling ...
  • Susan_GP
  • Moderator
  • 1093 Views
  • 7 replies
  • 0 likes
  • 1093 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Doesn't Download Songs on Samsung Watch 4

PlanPremiumCountryUSDeviceSamsung Watch 4 ClassicOperating SystemWearOS My Question or IssueEvery time I press the "download to watch" button in any Spotify playlist, it loads for a second and then stops loading and returns to "download to watch" aga...

  • Casual Listener
  • Plan Premium Country US Device Samsung Watch 4 Classic Operating System WearOS   My Question or Issue Every time I press the "download to watch" button in any Spotify playlist, it load...
  • Eni
  • Moderator
  • 3939 Views
  • 6 replies
  • 1 likes
  • 3939 Views
  • 6 replies
  • 1 likes

you,'re out of offline devices

i am going to download songs for offline but its shows you are out of offline devices but settings there is nothing option for offline devices

  • Visitor
  • i am going to download songs for offline but its shows you are out of offline devices but settings there is nothing option for offline devices
  • Amayy
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Onkyo TX 8150 streaming problem.

I've been using my Onkyo TX 8150 with spotify Connect for streaming music from my android phone app (premium) for a white now. Today out of the sudden the streaming does not work. There is proper connection into the device. Its is visible in the app ...

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  • Casual Listener
  • I've been using my Onkyo TX 8150 with spotify Connect for streaming music from my android phone app (premium) for a white now.  Today out of the sudden the streaming does not work. There is prop...
  • JanHome
  • Casual Listener
  • 1397 Views
  • 27 replies
  • 4 likes
  • Onkyo TX 8150 streaming
  • 1397 Views
  • 27 replies
  • 4 likes

Superuser Contribution Google assistant does not recognize spotify as music provider

PlanPremiumCountrySloveniaDevicePixel 4aOperating SystemAndroid 11Spotify verision8.5.89.901 IssueGoogle assistant does not recognize spotify as music provider (see screenshot 1). When I ask google assistant to play a song it tells me that it is only...

  • Music Fan
  • Plan Premium Country Slovenia Device Pixel 4a Operating System Android 11 Spotify verision 8.5.89.901   Issue Google assistant does not recognize spotify as music provider (see scree...
  • kevinkoo
  • Newbie
  • 7858 Views
  • 26 replies
  • 0 likes
  • 7858 Views
  • 26 replies
  • 0 likes

Superuser Contribution Can't play selected album

PlanFreeCountryUKDeviceHonor playOperating SystemAndroid 9 Hi When I select an album to play via the Spotify app it plays a random song by the artist from a random album. The next song is then by the same artist but another random album. I've tried r...

  • Casual Listener
  • Plan Free Country UK Device Honor play Operating System Android 9   Hi   When I select an album to play via the Spotify app it plays a random song by the artist from a random alb...
  • Susan_GP
  • Moderator
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Cant Change my profile picture

When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit or some other people etc.PlanPremiumCountryTurkeyDe...

  • Visitor
  • When i try to change my profile picture it loads up a bit then stops and says "we coudlnt do it want to try again?" Nothing wrong with my internet or storage and its a picture of myself not explicit ...
  • Joan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Listen To Local Files

PlanPremium CountryUSADeviceSamsung Galaxy S9+My Question or Issue So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my Windows 10 PC, but they are not playable through my phone. I've copied the lo...

  • Visitor
  • Plan Premium  Country USA Device Samsung Galaxy S9+ My Question or Issue   So on my Spotify Playlist I have about 20-30 local file songs. I can listen to them with no problem on my ...
  • Not applicable
  • 2784 Views
  • 6 replies
  • 0 likes
  • 2784 Views
  • 6 replies
  • 0 likes

Superuser Contribution Not all buttons and menu items are accessible in 1280x720 resolution (android car radio unit)

PlanFree/PremiumCountryUSDeviceEonon car radio unit with 10 inch screen at 1280x720Operating SystemAndroid My Question or IssueI am unable to access all functions and menu options on my car radio unit. I believe this is due to the resolution of the s...

  • Regular
  • Plan Free/Premium Country US Device Eonon car radio unit with 10 inch screen at 1280x720 Operating System Android   My Question or Issue I am unable to access all functions and menu op...
  • FabianJRA
  • Newbie
  • 409 Views
  • 6 replies
  • 0 likes
  • 409 Views
  • 6 replies
  • 0 likes

Superuser Contribution App slows down in most categories

PlanPremiumCountrySwitzerlansDeviceGalaxy S21 UltraOperating SystemAndroid 14 In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only been the case since last week. I've cleared my cache and don't have battery ...

  • Visitor
  • Plan Premium Country Switzerlans Device Galaxy S21 Ultra Operating System Android 14   In most of my interactions with the Spotify app, it takes 1-2 seconds to respond. This has only be...
  • OscarDC
  • Moderator
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes