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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43143 Views
  • 66 replies
  • 25 likes
  • 43143 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878367 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878367 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26480 Views
  • 4 replies
  • 0 likes
  • 26480 Views
  • 4 replies
  • 0 likes

Superuser Contribution Shuffle turn on by itself when connected to car.

When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but with the shuffle turn on again. Also when skip or p...

  • Casual Listener
  • When connected to car spotify gets crazy, at first no matter the status of shuffle it turns it on by itself. The second matter is that sometimes the music stops playing for seconds and gets back but ...
  • Eig8hty
  • Casual Listener
  • 543 Views
  • 6 replies
  • 0 likes
  • 543 Views
  • 6 replies
  • 0 likes

Superuser Contribution New Spotify UI - very slow responsiveness

I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spotify's side. Only when I install an old APK it gets ...

  • Regular
  • I have the same problem. Android 13 Reno lite 5, all apps updates in the last year have been the same also with android 12 and other phones. It's not the phone, it's not the app version, it's on Spot...
  • Legolash2o
  • Newbie
  • 6053 Views
  • 26 replies
  • 6 likes
  • 6053 Views
  • 26 replies
  • 6 likes

Superuser Contribution I can't find any podcasts on Spotify

I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do

  • Visitor
  • I can't find any podcasts on Spotify I searched everywhere but I am still unable to fin. I'm new on this app so I don't know what to do
  • Susan_GP
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to open the queue on the phone app while playing music on PC

I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange the queued music on the app as well as PC?

  • Casual Listener
  • I am playing music on my PC and when I want to arrange my queue on my Spotify pho \ne app (android) i am unable to access the queue. It however tells me "Playing from queue" Is it possible to arrange...
  • ChaithanyaPakala2000
  • Newbie
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay not working

My autoplay has stopped working. It gets to the end of a playlist and starts again. I have toggled with the settings, signed out and in, reinstalled the app, nothing seems to work. Using a Samsung A55 5G

  • Casual Listener
  • My autoplay has stopped working. It gets to the end of a playlist and starts again. I have toggled with the settings, signed out and in, reinstalled the app, nothing seems to work. Using a Samsung A5...
  • Not applicable
  • 352 Views
  • 7 replies
  • 0 likes
  • 352 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution I cant download podcasts

As of September 7th 2024 I cannot download podcastsPlanPremiumCountrySwedenDeviceMotorola Moto G32Operating SystemAndroid 13 My Question or IssueI cannot download podcasts. I can still download songs but not podcasts and some podcasts wont play eithe...

  • Casual Listener
  • As of September 7th 2024 I cannot download podcasts Plan Premium Country Sweden Device Motorola Moto G32 Operating System Android 13   My Question or Issue I cannot download podcasts....
  • Dessi
  • Moderator
  • 514 Views
  • 4 replies
  • 0 likes
  • 514 Views
  • 4 replies
  • 0 likes

Superuser Contribution Repeat button missing from Discover Weekly

PlanPremium (Family)CountryPhilippinesDeviceGoogle Pixel 5Operating SystemAndroid My Question or IssueI can no longer find the repeat button when playing my Discover Weekly playlist (it's not in the now playing screen, nor when I press the three dots...

  • Casual Listener
  • Plan Premium (Family) Country Philippines Device Google Pixel 5 Operating System Android   My Question or Issue I can no longer find the repeat button when playing my Discover Weekly p...
  • MayaCornejo
  • Visitor
  • 1347 Views
  • 13 replies
  • 7 likes
  • 1347 Views
  • 13 replies
  • 7 likes

Solved!!Superuser Contribution Issues Searching For Music

Plan: FreeCountry: MexicoDevice: Motorola Moto G9 PlayOperating System: Android 10My Question or IssueSo this issue is from my mom's phone, basically when she tries to search for something it says that there is no Internet connection, when on the sam...

  • Casual Listener
  • Plan: Free Country: Mexico Device: Motorola Moto G9 Play Operating System: Android 10 My Question or Issue So this issue is from my mom's phone, basically when she tries to search for something ...
  • MihailY
  • Moderator
  • 638 Views
  • 5 replies
  • 0 likes
  • Android
    internet
    mobile data
    Search Tab
  • 638 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Premium member, but only shuffle play available on mobile

I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9. I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I log in on my Android, all of my playlists and everything ar...

  • Casual Listener
  • I'm a Premium member through a family plan. I'm using a Pixel 3, using Android version 9.   I can log in just fine on my desktop and laptop and Premium shows up and works just fine. But when I...
  • Steffb
  • Visitor
  • 41956 Views
  • 11 replies
  • 1 likes
  • 41956 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify forgets previous 'playing' song when closed and reopened

PlanPremiumCountry NZDevice(iPhone 5SE)Operating System(iOS 12.1.4) My Question or IssueWhen I return to Spotify after an hour or so, the song that was previously playing is no longer in the play section at the bottom. It's like the app resets itself...

  • Regular
  • Plan Premium Country  NZ Device (iPhone 5SE) Operating System (iOS 12.1.4)   My Question or Issue When I return to Spotify after an hour or so, the song that was previously playin...
  • vetoben
  • Visitor
  • 4832 Views
  • 14 replies
  • 2 likes
  • 4832 Views
  • 14 replies
  • 2 likes

Superuser Contribution Spotify playlist is showing wrong number and total duration

My question or issueHello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I am adding song in my phone and number of songs is not ...

  • Regular
  • My question or issue Hello. I dont know how to explain as certain but My playlist number and total duration is shown wrong in my android phone. But when i opened Pc is showing true. And moreover I a...
  • umeerrged
  • Casual Listener
  • 3856 Views
  • 22 replies
  • 0 likes
  • 3856 Views
  • 22 replies
  • 0 likes

Superuser Contribution Why can't I see my queue on Spotify mobile?

I have added a bunch of songs to my queue, and Spotify is currently playing from my queue. However, the queue button when I look at Now Playing is greyed out, and nothing happens when I click it, so I cannot rearrange my queue or look at what's comin...

  • Visitor
  • I have added a bunch of songs to my queue, and Spotify is currently playing from my queue. However, the queue button when I look at Now Playing is greyed out, and nothing happens when I click it, so ...
  • Stacey_B
  • Casual Listener
  • 2280 Views
  • 9 replies
  • 0 likes
  • 2280 Views
  • 9 replies
  • 0 likes

Superuser Contribution Songs pause on Android Auto

PlanPremiumCountryUSDevicePixel 8, Pixel 7, Pixel 7aOperating SystemAndroid 13 and Android 14 My Question or IssueWhen requesting music from Spotify using Android Auto in a 2022 Toyota 4Runner with the Entune 2.0 factory head unit, Spotify pauses the...

  • Regular
  • Plan Premium Country US Device Pixel 8, Pixel 7, Pixel 7a Operating System Android 13 and Android 14   My Question or Issue When requesting music from Spotify using Android Auto in a 2...
  • Frantix
  • Visitor
  • 1845 Views
  • 17 replies
  • 1 likes
  • android auto
    Toyota
  • 1845 Views
  • 17 replies
  • 1 likes

Superuser Contribution Spotify will not open after the January 31, 2024 update.

After the latest update (Version 8.9.10.616), my app refuses to open. The spotify logo appears for a second then goes black and closes a few seconds later. I tried a complete reinstall, and after reinstalling, it did the same thing. I suspect there w...

  • Casual Listener
  • After the latest update (Version 8.9.10.616), my app refuses to open. The spotify logo appears for a second then goes black and closes a few seconds later. I tried a complete reinstall, and after rei...
  • Fwbennett
  • Casual Listener
  • 2783 Views
  • 9 replies
  • 1 likes
  • 2783 Views
  • 9 replies
  • 1 likes

Superuser Contribution how to stop spotify from autoscrolling while adding songs to a playlist

whenever i add a song to a playlist in spotify, the app will do a weird scroll thing up to where the new song is and i don't like it. it's annoying.

  • Visitor
  • whenever i add a song to a playlist in spotify, the app will do a weird scroll thing up to where the new song is and i don't like it. it's annoying.
  • Susan_GP
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify suddenly won't play podcast episodes from CNN 5 Things and other podcasts under CNN name

Plan Student Premium Country Nigeria Device Samsung Galaxy A53 5GSamsung Galaxy A05 Operating System (Android 14) My Question or Issue Hi there, just this past late July (let say around late July or July 23, 2024) Spotify suddenly won't play podcast ...

  • Newbie
  • Plan   Student Premium       Country   Nigeria       Device   Samsung Galaxy A53 5G Samsung Galaxy A05     Operating System &...
  • Susan_GP
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • Spotify suddenly won't play podcast episodes from CNN 5 Things and CNN
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio stuck in mono

PlanPremiumCountryIndonesia Device(Oppo A15)Operating System(Android 10) My Question or IssueMy Spotify audio output seems to be stuck in mono. I tried playing stereo test tracks and it's in mono even though I've turned it off in the settings.At firs...

  • Casual Listener
  • Plan Premium Country Indonesia  Device (Oppo A15) Operating System (Android 10)   My Question or Issue My Spotify audio output seems to be stuck in mono. I tried playing stereo te...
  • BundyBaron57
  • Casual Listener
  • 7334 Views
  • 16 replies
  • 0 likes
  • 7334 Views
  • 16 replies
  • 0 likes

Superuser Contribution Can't swipe recomanded track to the left to add to the queue like others song

PlanPremiumCountryFranceDeviceXiaomi lite 9 Operating SystemAndroid Oreo My Question or IssueI can't swipe left the recomanded tracks at the bottom of the playlist to add them directly in the Spotify queue.

  • Visitor
  • Plan Premium Country France Device Xiaomi lite 9  Operating System Android Oreo   My Question or Issue I can't swipe left the recomanded tracks at the bottom of the playlist ...
  • Dessi
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sound Keeps Cutting in and out.

PlanPremium with Free HuluCountryUSADeviceGoogle Pixel 3a XLOperating SystemAndroid 11 My Question or IssueThis has been going on for a few months. Whenever I'm listening to the android app of Spotify, there have been many moments where the sound wil...

  • Casual Listener
  • Plan Premium with Free Hulu Country USA Device Google Pixel 3a XL Operating System Android 11   My Question or Issue This has been going on for a few months.  Whenever I'm listeni...
  • Not applicable
  • 37951 Views
  • 19 replies
  • 6 likes
  • audio
    cut out
    Podcasts
    sound
  • 37951 Views
  • 19 replies
  • 6 likes

Spotify Connect doesn't show Device List

Hi EveryoneAfter changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works fine with my Android 14 Poco F3. We are all connecte...

  • Casual Listener
  • Hi Everyone After changing wifi router my fiance's Spotify Connect doesn't show up or even look for devices on her Xiaomi Redmi 10 Android 12.5. It worked fine before changing router. It still works...
  • Einssv
  • Newbie
  • 1063 Views
  • 3 replies
  • 0 likes
  • 1063 Views
  • 3 replies
  • 0 likes