Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51408 Views
  • 66 replies
  • 25 likes
  • 51408 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881883 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881883 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27370 Views
  • 4 replies
  • 0 likes
  • 27370 Views
  • 4 replies
  • 0 likes

Superuser Contribution Search voice option replaced with stupid camera option. Camera? wth???

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 1007 Views
  • 7 replies
  • 2 likes
  • 1007 Views
  • 7 replies
  • 2 likes

Superuser Contribution How to start a playlist from the start?

I am trying to get the playlist to start from the beginning and I read some of the complements and I found something that said that a step was to turn off the shuffle

  • Casual Listener
  • I am trying to get the playlist to start from the beginning and I read some of the complements and I found something that said that a step was to turn off the shuffle
  • Yordan
  • Moderator
  • 4703 Views
  • 1 replies
  • 0 likes
  • 4703 Views
  • 1 replies
  • 0 likes

Superuser Contribution Now playing Palylist disappears

PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndroid 13 My Question or IssueSince the latest Spotify update (v8.8.76.667) after getting part way through a playlist, and then returning to it several hours later, Spotify seems to have forgotten...

  • Casual Listener
  • Plan Premium Country UK Device Samsung S20 Operating System Android 13   My Question or Issue Since the latest Spotify update (v8.8.76.667) after getting part way through a playli...
  • Eni
  • Moderator
  • 314 Views
  • 3 replies
  • 0 likes
  • playlist
  • 314 Views
  • 3 replies
  • 0 likes

Has a clean reinstall ever helped anyone solve any problem at all?

I am asking because every time I have a technical problem, usually caused by a bug in the app, I am being told to do this. Regardless of what the problem has been, it has never ever worked, it has only caused me extra work, having to adjust the setti...

  • Roadie
  • I am asking because every time I have a technical problem, usually caused by a bug in the app, I am being told to do this. Regardless of what the problem has been, it has never ever worked, it has on...
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Spotify Widget

Does spotify think to add more spotify widgets or update the current.Becouse a lot of android users uses custom ROMs and they like to decorate they screens.Maybe you can add more color options like orange,red I prefer everything to be transparent. I ...

  • Music Fan
  • Does spotify think to add more spotify widgets or update the current.Becouse a lot of android users uses custom ROMs and they like to decorate they screens.Maybe you can add more color options like o...
  • COValhalla
  • Newbie
  • 788 Views
  • 2 replies
  • 4 likes
  • Spotify Widget
  • 788 Views
  • 2 replies
  • 4 likes

Newer songs not appearing on playlist

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S20 EdgeOperating SystemAndroid 13 My Question or IssueSo since last night at around 23:00 my time, every song i have added since March 2021 has disappeared on my playlist. The songs are still there I...

  • Casual Listener
  • Plan Free Country United Kingdom Device Samsung Galaxy S20 Edge Operating System Android 13   My Question or Issue So since last night at around 23:00 my time, every song i have added ...
  • no1fanofthepals
  • Casual Listener
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Issues opening song link shared through Whatsapp

For the past few months, whenever someone shares a link to a spotify song on Whatsapp, when I click on the link, it opens the Spotify app, but the song never starts playing. The app stays on the home screen, and the currently playing song does not ch...

  • Casual Listener
  • For the past few months, whenever someone shares a link to a spotify song on Whatsapp, when I click on the link, it opens the Spotify app, but the song never starts playing. The app stays on the home...
  • Joan
  • Moderator
  • 1219 Views
  • 3 replies
  • 0 likes
  • 1219 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify not working on my home WIFI

PlanFamily Operating SystemMultiple Android phones My Question or IssueMy issue is that all four of our phones will not play Spotify (unless in offline mode) when connected to our WiFi. Yet it works on other people's wifi and on mobile data. The ONLY...

  • Visitor
  • Plan Family  Operating System Multiple Android phones   My Question or Issue My issue is that all four of our phones will not play Spotify (unless in offline mode) when connected to o...
  • Vasil
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong song plays on album view

PlanPremiumCountryUSADevicePixel 2Operating SystemAndroid 11 My Question or IssueOn this album - https://spotify.link/DmBEu6wNQDb - the track titled "Viva Luckenbach" actually plays the song "I Promise to Love You," and the track titled "I Promise to...

  • Newbie
  • Plan Premium Country USA Device Pixel 2 Operating System Android 11   My Question or Issue On this album - https://spotify.link/DmBEu6wNQDb - the track titled "Viva Luckenbach" actuall...
  • Joan
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAUSE DOWNLOAD BUTTON REQUEST FEATURE

PlanPremiumCountryUnited StatesDeviceLG-G7 ThinqOperating SystemAndroid Pie (9)My Question or IssueThe Spotify app currently has no option to pause while downloading. I live in a rural area that gets very poor network speed. In order to use my intern...

  • Newbie
  • Plan Premium Country United States Device LG-G7 Thinq Operating System Android Pie (9) My Question or Issue The Spotify app currently has no option to pause while downloading. I live in a ru...
  • 01Light10
  • Newbie
  • 1400 Views
  • 2 replies
  • 1 likes
  • Not Solved
  • 1400 Views
  • 2 replies
  • 1 likes

Sort playlist by recently added needs a fix

When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.

  • Music Fan
  • When sorting a playlist by recently added, and then change to a new playlist and then go back. The app has gone back to default sorting. Need to fix that, so the app remember your settings.
  • jjjoyride
  • Casual Listener
  • 843 Views
  • 4 replies
  • 6 likes
  • 843 Views
  • 4 replies
  • 6 likes

Superuser Contribution Speaker set up on Google TV

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I am using Spotify on a Google TV (Sony). TV is connected HDMI to a 3.1 speaker setup via ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi &nb...
  • Kiril
  • Moderator
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have over half of my "Liked Songs" disappeared from the mobile app?

Since the "great" release of 'Smart Shuffle', everything is messed up in the mobile application for my Andriod phone. I have 1,930 songs in my "Liked Songs" Playlist, and over half of them are gone (you can't search for them, you can't filter for the...

  • Newbie
  • Since the "great" release of 'Smart Shuffle', everything is messed up in the mobile application for my Andriod phone. I have 1,930 songs in my "Liked Songs" Playlist, and over half of them are gone (...
  • Nikki131
  • Casual Listener
  • 1187 Views
  • 4 replies
  • 3 likes
  • 1187 Views
  • 4 replies
  • 3 likes

Superuser Contribution No option to move downloads to Sd card

PlanPremiumCountryUkDeviceHuawei p30 Pro Operating SystemAndroid My Question or IssueI'm using the Spotify app on Android and I want to move my downloads to the SD card, but this isn't appearing as an option in Settings - any suggestions?

  • Casual Listener
  • Plan Premium Country Uk Device Huawei p30 Pro  Operating System Android    My Question or Issue I'm using the Spotify app on Android and I want to move my downloads to the SD...
  • OscarDC
  • Moderator
  • 310 Views
  • 3 replies
  • 0 likes
  • 310 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android podcast changes

PlanPremiumCountryUSDeviceGalaxy s22 ultra Operating System My Question or IssueWhen listening to podcasts it will randomly start a new podcast. It will also change podcasts or jump to a random time in there current podcast after an in episode add

  • Visitor
  • Plan Premium Country US Device Galaxy s22 ultra  Operating System     My Question or Issue When listening to podcasts it will randomly start a new podcast. It will also chang...
  • AlejaR
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay doesn't work with the following version: 8.8.66.563.

Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I want that he goes ahead. How can I help this?

  • Casual Listener
  • Autoplay doesn't work with the following version: 8.8.66.563. I literally tried evertyhing to get autoplay, but it doesn't work. Even spotify deleting and redownload. If I listen to one single, I wan...
  • OscarDC
  • Moderator
  • 1241 Views
  • 10 replies
  • 0 likes
  • 1241 Views
  • 10 replies
  • 0 likes

Superuser Contribution [Mobile] Change automatiquement la musique à ma place

PlanPremiumFRANCE DeviceSamsung Galaxy A32016 numéro de modèle : SM-A310FOperating SystemAndroid 7.0 My Question or Issue Assez souvent, avec mon compte spotify, sur mon application mobile, lorsque je lance une de mes playlist, il joue un temps défin...

  • Newbie
  • Plan Premium FRANCE   Device Samsung Galaxy A32016 numéro de modèle : SM-A310F Operating System Android 7.0   My Question or Issue  Assez souvent, avec mon compte spotify, su...
  • Yordan
  • Moderator
  • 23407 Views
  • 13 replies
  • 3 likes
  • 23407 Views
  • 13 replies
  • 3 likes

Superuser Contribution My autoplay isn't working, clean reinstall not working.

My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.

  • Regular
  • My autoplay isn't working I have done all the support tells me to do and yet it is still not working. Even a clean reinstall is not bring it back to function properly.
  • AlejaR
  • Moderator
  • 3231 Views
  • 36 replies
  • 2 likes
  • 3231 Views
  • 36 replies
  • 2 likes

Superuser Contribution Spotify is horrible to use on Nvidia shield tv pro

PlanPremiumCountryUKDeviceNvidia shield tv proOperating SystemAndroid TV My Question or IssueJust moved over to a Nvidia tv pro and absolutely hate how Spotify is on there. (to the point of actually looking into other music streaming options) Current...

  • Regular
  •   Plan Premium Country UK Device Nvidia shield tv pro Operating System Android TV   My Question or Issue Just moved over to a Nvidia tv pro and absolutely hate how Spotify is on ...
  • LaarS87
  • Regular
  • 6512 Views
  • 9 replies
  • 3 likes
  • nvidia tv pro
  • 6512 Views
  • 9 replies
  • 3 likes