Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10496 Views
  • 72 replies
  • 9 likes
  • Other
  • 10496 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20154 Views
  • 9 replies
  • 2 likes
  • Other
  • 20154 Views
  • 9 replies
  • 2 likes

Fix the company info in the footer

Hi. I hope this is the correct place to report bug issues, if not please tell me so that I can move the bug issue to the correct channel. The company-info element in the primary footer seems to be broken. It returns undefined. I located the issue at ...

nicokempe_0-1724620078686.png nicokempe_1-1724620192747.png
  • Newbie
  • Hi. I hope this is the correct place to report bug issues, if not please tell me so that I can move the bug issue to the correct channel. 🙂   The company-info element in the primary foot...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Spotify dies in Volvo EX30

 When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't noticed any pattern, may take 20 minutes or 2 hours) un...

WhatsApp Image 2024-08-19 at 21.22.33_4e825ea3.jpg
  • Casual Listener
  •   When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't no...
  • Maxim
  • Spotify Star
  • 938 Views
  • 4 replies
  • 2 likes
  • 938 Views
  • 4 replies
  • 2 likes

Report a podcast

I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?

  • Visitor
  • I have tried following the instructions here for reporting a podcast (open the desktop app, right click the podcast/artist, hit report) but there is not option to report anywhere. Has this changed?
  • captainburko
  • Visitor
  • 222 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 222 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution song history

i want to have a song history. what if i heard a song yessterday but forgot what it was called??? then what?? i need a history like google or whatever. good luick

  • Newbie
  • i want to have a song history.    what if i heard a song yessterday but forgot what it was called??? then what??    i need a history like google or whatever. good luick
  • OscarDC
  • Moderator
  • 1122 Views
  • 1 replies
  • 0 likes
  • 1122 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Web'de Müzik Değiştirme Fonksiyonlarının Eksikliği ve Kullanıcı Deneyim

Merhaba Spotify Ekibi,Spotify'ı uzun süredir severek kullanıyorum ve kullanıcı deneyiminizi geliştirmek adına geri bildirimde bulunmak istedim. Spotify'ın web sürümünü ücretsiz plan ile kullanırken, müzik değiştirme ikonlarının (örneğin, önceki/sonra...

  • Newbie
  • Merhaba Spotify Ekibi, Spotify'ı uzun süredir severek kullanıyorum ve kullanıcı deneyiminizi geliştirmek adına geri bildirimde bulunmak istedim. Spotify'ın web sürümünü ücretsiz plan ile kullanırken...
  • OscarDC
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Creating a new topic in Spotify community doesn't seem to work on latest Firefox

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 64-bit My Question or IssueI was trying to create a new bug report here in the Spotify community and noticed that when trying to create a new topic Firefox would just endlessly churn and not...

  • Casual Listener
  • Plan Premium Country Finland Device PC Operating System Windows 10 64-bit   My Question or Issue I was trying to create a new bug report here in the Spotify community and noticed that ...
  • Maria
  • Moderator
  • 481 Views
  • 3 replies
  • 0 likes
  • Other
  • 481 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist Privacy

PlanPremiumCountryNorwayDeviceiPhone 12 My Question or IssueOther Spotify users are able to access and play playlists that I have removed from my profile, and that are marked private - I have tested this several times and cannot work out why this is ...

  • Newbie
  • Plan Premium Country Norway Device iPhone 12   My Question or Issue Other Spotify users are able to access and play playlists that I have removed from my profile, and that are marked pri...
  • Maria
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • Other
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover artwork will not load on my PS4. Any tips?

I have tried many different methods, such as reinstalling the app, reconnecting to the internet, restarting the PS4 altogether, and searching for updates on both the app and system, and nothing has worked. Are there any other ways I can make the cove...

  • Casual Listener
  • I have tried many different methods, such as reinstalling the app, reconnecting to the internet, restarting the PS4 altogether, and searching for updates on both the app and system, and nothing has w...
  • Mandemanthem
  • Casual Listener
  • 381 Views
  • 4 replies
  • 0 likes
  • 381 Views
  • 4 replies
  • 0 likes

i want to find a song from 2022 in my listening history

i used to listen to a song during 2022 around sep-aug but spotify listening history only shows till dec 2023 and this song isnt on my 2022 top songs. im desperate to find it.

  • Casual Listener
  • i used to listen to a song during 2022 around sep-aug but spotify listening history only shows till dec 2023 and this song isnt on my 2022 top songs. im desperate to find it.
  • Error4o5
  • Newbie
  • 635 Views
  • 2 replies
  • 0 likes
  • 635 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing on another device erroneous error.

PlanPremium Family CountryUKDeviceTesla Model 3Pixel 7 ProOperating SystemTesla Version: v11.1 (2024.8.7 788c4ffd4ccc)Android 14 Build number APIA.240405.002 My Question or IssueOn a short journey today the Spotify app in my Tesla kept stopping every...

  • Newbie
  • Plan Premium Family  Country UK Device Tesla Model 3 Pixel 7 Pro Operating System Tesla Version: v11.1 (2024.8.7 788c4ffd4ccc) Android 14 Build number APIA.240405.002   My Questi...
  • pjdubya
  • Newbie
  • 1541 Views
  • 3 replies
  • 0 likes
  • 1541 Views
  • 3 replies
  • 0 likes

How do I fix "spotify can't play this right now" on my chrome book?

I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?

  • Visitor
  • I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?
  • ribezaz
  • Spotify Star
  • 1311 Views
  • 1 replies
  • 1 likes
  • 1311 Views
  • 1 replies
  • 1 likes

Superuser Contribution output device selection

There is a major oversite or bug where spotify does not appear in my music apps when running the desktop app. This makes it so I can not choose the channel for my digital soundboard and results in spotify coming through incorrect channels. It makes i...

  • Visitor
  • There is a major oversite or bug where spotify does not appear in my music apps when running the desktop app. This makes it so I can not choose the channel for my digital soundboard and results in sp...
  • SXW
  • Newbie
  • 9530 Views
  • 6 replies
  • 0 likes
  • 9530 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can’t Add Mark Ambor’s New Album “Rockwood” to My Library – Anyone Else?

Plan: FreeCountry: United KingdomDeviceiPad (10th generation)Operating SystemiPadOS 18 Beta 6 (probably the reason I have this issue) My Issue:Hey everyone, I’m having a weird issue with my iPad. I’m trying to add Mark Ambor’s new album, Rockwood, to...

  • Casual Listener
  • Plan: Free Country: United Kingdom Device iPad (10th generation) Operating System iPadOS 18 Beta 6 (probably the reason I have this issue)   My Issue: Hey everyone,   I’m hav...
  • TC711
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Default playlist

when i start my car the Spotify app will open but doe snot play a playlist unless i choose it. Can I make it auto play?

  • Newbie
  • when i start my car the Spotify app will open but doe snot play a playlist unless i choose it. Can I make it auto play?
  • AlejaR
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Spotify must stop profiting from - & facilitating - child sexual exploitation and abuse material

Spotify has been listed put on the Dirty Dozen List of businesses profiting off sexual exploitation year. The App can be used to transfer pornography to minors. Harmful content - including that which normalizes sexual violence, child sexual abuse, an...

  • Casual Listener
  • Spotify has been listed put on the Dirty Dozen List of businesses profiting off sexual exploitation year. The App can be used to transfer pornography to minors.  Harmful content - incl...
  • mrjim_com
  • Regular
  • 462 Views
  • 1 replies
  • 2 likes
  • 462 Views
  • 1 replies
  • 2 likes

Superuser Contribution [Community] annoying sound of the lady in the advertisement

With regards to your recent advertisement... please stop using it since the lady sounds soooooo annoying and too loud. I don't know what English accent she is speaking .. Please ask your actors/actresses speak normally without any exaggeration. Sorry...

  • Visitor
  • With regards to your recent advertisement... please stop using it since the lady sounds soooooo annoying and too loud. I don't know what English accent she is speaking .. Please ask your actors/actre...
  • Kannann
  • Visitor
  • 1062 Views
  • 3 replies
  • 3 likes
  • 1062 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Spotify not loading correctly when connected to the Internet via Telekom mobile connection

PlanPremiumCountryGermanyDevicePC, MobileOperating SystemWindows 10, Android My Question or IssueNeither the Desktop App nor the browser player load correctly. The Desktop App eventually displays the UI, but nothing can be interacted with. The browse...

  • Newbie
  • Plan Premium Country Germany Device PC, Mobile Operating System Windows 10, Android   My Question or Issue Neither the Desktop App nor the browser player load correctly. The Desktop Ap...
  • bsabiston
  • Gig Goer
  • 684 Views
  • 5 replies
  • 0 likes
  • Other
  • 684 Views
  • 5 replies
  • 0 likes

Podcast turns silent after ad at end of episode

When I listen to podcasts that have ads popping up before/during/after episodes (Distractible podcast is the one I’m having issues with) after the last ad plays and then goes to the next episode, it starts playing but silent. The timer still counts l...

  • Newbie
  • When I listen to podcasts that have ads popping up before/during/after episodes (Distractible podcast is the one I’m having issues with) after the last ad plays and then goes to the next episode, it ...
  • ribezaz
  • Spotify Star
  • 538 Views
  • 3 replies
  • 1 likes
  • Other
  • 538 Views
  • 3 replies
  • 1 likes

Superuser Contribution Where are the cookies settings for Spotify

I can't seem to find the area on the Spotify app or in the privacy policy that relates to cookies and how they are set on my account - Can someone advise please?

  • Visitor
  • I can't seem to find the area on the Spotify app or in the privacy policy that relates to cookies and how they are set on my account - Can someone advise please?
  • FrustratedUser1000
  • Newbie
  • 2348 Views
  • 3 replies
  • 1 likes
  • 2348 Views
  • 3 replies
  • 1 likes