Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello, I have the family premuim plan, but the owner of the premuim had paid for it. I however haven't gotten mines activated, but the other account did, I need help on how to know if its working, or what to do, to get it working.
Estou com problema na minha conta pois me tiraram do premium familiar por falta de verificacao de endereco. Como proceder? Somos colegas de quarto, talvez por ter me mudado recentemente de Goias pro RS tenha acontecido algum problema.
I wanted to make this plan but I have a question, I live in one neighborhood and my mother in another but it's in the same city, can I add her?
Ola nao consigo efetuar o pagamento ja entrei em contanto com o banco assino desde fevereiro com o mesmo cartao e simplismente da falha no pagamento tentei usar outro cartao e mesmo assim nao funciona
My wife and my sister, both living same adress, suddently were kicked out from Spotify Premium Family for what I was paying.In the Family accounts i found a strange User (IT IT) which I cancelled.Now i always get errors when I send invitations.People...
My daughter want to upgrade from a premium account to a family pack but now I can’t login to my premium account and have A free account instead of A free account. How can I get my premium account back and my family.
Hi, my family has a spotify premium for family and for a year and it has worked great. But all of the sudden I was thrown out of the plan and when my mom tried adding me again the email link just sent me to the subscription and payment page where i w...
Hi there. Anyone that could help me avail the family premium invite.after i accept the invite this is always where i am redirecting to and not the redeem form.
Hey! I have connected to our family account (My partner is the owner of the account) but it still says I have premium .. should it not say family under subscription now?
I upgraded my account to family premium but i cannot manage my accounts, it always says in red that there must have gone something wrong. And that i should try again, later.I already tried yesterday and also today but it is still the same.Please help...
O Spotify não conseguiu verificar minha conta (não dizendo o porquê), e eu fui retirado do plano familiar que estava inserido. Tentei mandar o convite de novo pela conta pricipal (da minha irmã, que mora na MESMA casa que eu), mas apareceu uma mensag...
He intentado de todas las formas posibles de vincular las cuentas de mi familia pero vuelve a llegar el mensaje de verificación y la cuenta queda gratis, ya estoy fastidiado con este tema, si alguien sabe que debo hacer por favor, por otraparte tampo...
If I click on Premium for Family on the left hand side, I get taken to a page with a blank white box at the top and I am unable to click or do anything with this page. If I go via my email and click on the send invite button to invite members to join...
I have a premium family account and send an invitation to my daughter.She got the mail an follow the instructions but get's only a free account. If I check my "family account" it is noticed that she is an active member in our "family account".When sh...
Hey, i have changed my membership from student to family in 24th november. But yesterday i started getting mails from spotify that i didn’t pay the fee. It isn’t even a month why i get this mails?
Hi,wenn ich einen Spotify Premium Account vorab für 12 Monate bezahlt habe, was passiert, wenn ich nun auf Family Premium wechseln möchte? Wird das noch vorhandenen "Guthaben" auf den Premium Family Account angerechnet?Die Zahlung sollte ja nun für f...
My son is away at college - can he be part of the Spotify family pla
Hi everyone... We have a premium for family subscription and a couple of us have created some great playlists. Is there a way to easily copy or share these lists across our premium for family accounts? Do you have to make them publicly available to d...
Hi,I was invited to an Premium for Family Spotify account, but following process of acceptation seems not to work. To accept an invitation:Open the link you received and click ACCEPT INVITATION. You’re redirected to a new browser that contains a pre-...
I got the invite from my husband and when I click the link it's a dead-end page that is a white field. See attached. I've tried to use the "Redeem" window with the code that came with my husband's invitation but that didn't work either. Today is 11/1...