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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168285 Views
  • 32 replies
  • 9 likes
  • 168285 Views
  • 32 replies
  • 9 likes

pagato ma il servizio non si è attivato

Buonasera,ho provveduto al pagamento di 4,99 euro ma il serivizio non si è attivato.Leggendo successivamente le indicazioni al servizio, credo che mio figlio di 13 anni non possa aderirvi.Le vostre informazioni non sono affatto chiare, chiedo la rest...

  • Newbie
  • Buonasera, ho provveduto al pagamento di 4,99 euro ma il serivizio non si è attivato. Leggendo successivamente le indicazioni al servizio, credo che mio figlio di 13 anni non possa aderirvi. Le vo...
  • silviomonte
  • Casual Listener
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Family Premium problems!

I have a family premium, and currently I have 4 other members in it. I am currently trying to register one more member but there are some problems with the address. We live in the same address, but his account seems to fail to join the premium everyt...

  • Newbie
  • I have a family premium, and currently I have 4 other members in it. I am currently trying to register one more member but there are some problems with the address. We live in the same address, but h...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Unable to send invites for Spotify Family

I have signed up for Spotify Premium Family and am unable to add anyone. When I go to my account page and click 'Premium for Family' it takes me to a blank page. I have tried for 2 weeks and there has been no change always a blank page does anyone kn...

  • Casual Listener
  • I have signed up for Spotify Premium Family and am unable to add anyone. When I go to my account page and click 'Premium for Family' it takes me to a blank page. I have tried for 2 weeks and t...
  • paumtz
  • Newbie
  • 486 Views
  • 7 replies
  • 0 likes
  • 486 Views
  • 7 replies
  • 0 likes

NO SE HABILITA EL PLAN FAMILIAR PREMIUM

DESDE HACE UN MES QUE AL QUERER DAR DE ALTA A MIS HIJOS EN EL PLAN FAMILIAR PREMIUM, NO APARECE NADA AL LLAMAR LA OPCION .

  • Newbie
  • DESDE HACE UN MES QUE AL QUERER DAR DE ALTA A MIS HIJOS EN EL PLAN FAMILIAR PREMIUM, NO APARECE NADA  AL LLAMAR LA OPCION .
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not able to join Spotify Family

We are 4 people sharing a spotify premium, and now my family has paid for the family account. Do we have to make own accounts to be able to join in? Because now when I press the accept invitation button in the E-mail it just sends me to the subscript...

  • Casual Listener
  • We are 4 people sharing a spotify premium, and now my family has paid for the family account. Do we have to make own accounts to be able to join in? Because now when I press the accept i...
  • Anaeli
  • Newbie
  • 365 Views
  • 2 replies
  • 1 likes
  • 365 Views
  • 2 replies
  • 1 likes

After free Primeum experience

It will charge automatically? Can u response my email??wlduswldus5111@gmail.comthanks a lot

  • Visitor
  • It will charge automatically?  Can u response my email?? wlduswldus5111@gmail.com thanks a lot
  • jmdesin892
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Como aceptar la invitación al plan familiar Premium?

Tengo una inquietudMi hermano me envió la invitación al Plan de familia y amigos de SpotifyPero, al momento de llenar los datos que me solicitaban aparecen "Nombre de la calle" y "Número de la calle"Alguien me podría explicar la manera correcta de in...

  • Newbie
  • Tengo una inquietud Mi hermano me envió la invitación al Plan de familia y amigos de Spotify Pero, al momento de llenar los datos que me solicitaban aparecen "Nombre de la calle" y "Número de la ca...
  • crischu
  • Casual Listener
  • 20508 Views
  • 2 replies
  • 0 likes
  • 20508 Views
  • 2 replies
  • 0 likes

Superuser Contribution forget my address

hello,I'd like to join my consin in premium, but I forget the address provided at that time.how can I get that address I provided when apply premium account?

  • Visitor
  • hello, I'd like to join my consin in premium, but I forget the address provided at that time. how can I get that address I provided when apply premium account?
  • Aichel
  • Roadie
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Quando acesso pelo navegador google chrome eu tenho acesso Premium através do acesso com facebook, porém através do aplicativo faço acesso ao facebook e ele nao aparece premium, me ajudem por favor!i

  • Newbie
  • Quando acesso pelo navegador google chrome eu tenho acesso Premium através do acesso com facebook, porém através do aplicativo faço acesso ao facebook e ele nao aparece premium, me ajudem por favor!i
  • Aichel
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Address for Family Plan

i subcribe a family plan recently , i sent invitation link to my family, but receive error message when they register via invitation link. i think is relate with my account address, i need to know what is my account address so i can let my family kno...

  • Newbie
  • i subcribe a family plan recently , i sent invitation link to my family, but receive error message when they register via invitation link.   i think is relate with my account address, i need t...
  • Aichel
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not able to add my relatives on my premium account

Dear all, I have been trying to add my daughter and my wife on my premium account but so far I was not able to do that. I followed the instructions many times but at the end I always get a message stating there's an error and I can't add them. I trie...

  • Newbie
  • Dear all,   I have been trying to add my daughter and my wife on my premium account but so far I was not able to do that. I followed the instructions many times but at the end I always get a m...
  • Aichel
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution No sirve mi cuenta premium a pesar de que ya la estoy pagándo

Compre el plan familiar premium y todas las cuentas de mi familia funcionan como premium pero la mía sale como cuenta gratis y no se por qué si ya la pague y me ha llegado las transacciones. Ayuda por favor

  • Newbie
  • Compre el plan familiar premium y todas las cuentas de mi familia funcionan como premium pero la mía sale como cuenta gratis y no se por qué si ya la pague y me ha llegado las transacciones. Ayuda po...
  • Aichel
  • Roadie
  • 349 Views
  • 1 replies
  • 0 likes
  • Spotify
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot enter to a family plan.

Before I was in a family plan but it always send me errors when trying to join again.

  • Casual Listener
  • Before I was in a family plan but it always send me errors when trying to join again.
  • Aichel
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite unsuccessfully

Was invited in a premium family avcount but when i accept it , it unsuccessfully ... Why ?

  • Newbie
  • Was invited in a premium family avcount but when i accept it , it unsuccessfully ... Why ?  
  • Aichel
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

I have the Spotify Premium Family Plan.

I am the account holder and my wife is the additional family member that I added. I do not receive commercials, she does. Is this normal? Do the family members that are added to subscription receive commercials?

  • Casual Listener
  • I am the account holder and my wife is the additional family member that I added.  I do not receive commercials, she does.   Is this normal?  Do the family members that are added to s...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Superuser Contribution Members kicked out after automated payment

Hello, can someone explain me why every single member from my family group was kicked out after spotify made the automated payment..Can someone tell me what's going on or if it cannot be fixed, I would like to request a refund since I am not receving...

  • Casual Listener
  • Hello, can someone explain me why every single member from my family group was kicked out after spotify made the automated payment..Can someone tell me what's going on or if it cannot be fixed, I w...
  • Aichel
  • Roadie
  • 205 Views
  • 2 replies
  • 0 likes
  • 205 Views
  • 2 replies
  • 0 likes

Hesabımdan 3 kere para çekildi premium gelmedi

Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim

  • Casual Listener
  • Merhaba bugün öğrenci premium hesabına geçmek istedim kartımdan 3 kere 7.21 tl alındı ve premium gelmedi yardımcı olursanız sevinirim
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ve premiuma geçemedim

öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • öğrenci teklifini değerlendirdim. Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • Aichel
  • Roadie
  • 398 Views
  • 1 replies
  • 1 likes
  • yardım
  • 398 Views
  • 1 replies
  • 1 likes

no puedo aceptar la invitación del plan familiar

Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron a plan gratis...ahora me enviaron de nuevo la invi...

  • Newbie
  • Yo era miembro del plan familiar hace casi 12 meses pero no me di cuenta que me llego un correo para verificar mi cuenta, y hace un par de dias se cacelo mi pertenencia al plan familiar y me mandaron...
  • 532 Views
  • 0 replies
  • 0 likes
  • 532 Views
  • 0 replies
  • 0 likes