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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166919 Views
  • 32 replies
  • 9 likes
  • 166919 Views
  • 32 replies
  • 9 likes

Condivisione Musica con Family

Ciao a tutti, sono passato a Spotify Family, volevo sapere se e come è possibile condividere con l'altro familiare la stessa musica contenuta nel mio account.

  • Newbie
  • Ciao a tutti, sono passato a Spotify Family, volevo sapere se e come è possibile condividere con l'altro familiare la stessa musica contenuta nel mio account.
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

withdrawal of a family member

hi I am using the family package but spotify wants to remove my son from the list, says that he is not living with us, which is not true, how can I prevent spotify from doing so?

  • Newbie
  • hi I am using the family package but spotify wants to remove my son from the list, says that he is not living with us, which is not true, how can I prevent spotify from doing so?  
  • eslizogato
  • Music Fan
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

No puedo acceder al plan familiar

Buenas noches. Mi mama contrato el plan familiar, me envio la invitacion via mail varias veces pero cuando intento ingresar al plan familiar me figura "601 - Vaya, algo ha salido mal. Intenta de nuevo." lo intente en reiteradas situaciones y siempre ...

  • Newbie
  • Buenas noches.  Mi mama contrato el plan familiar, me envio la invitacion via mail varias veces pero cuando intento ingresar al plan familiar me figura "601 - Vaya, algo ha salido mal. Intenta ...
  • 432 Views
  • 0 replies
  • 1 likes
  • 432 Views
  • 0 replies
  • 1 likes

Superuser Contribution can't accept premium for family

Hello, I can't accept invitation for premium for family. When I click on the invitation link, i get this screen. Can anyone help?

  • Casual Listener
  • Hello,  I can't accept invitation for premium for family. When I click on the invitation link, i get this screen. Can anyone help? 
  • jennyhough
  • Casual Listener
  • 1128 Views
  • 17 replies
  • 0 likes
  • 1128 Views
  • 17 replies
  • 0 likes

Can't setup Family Premium

Hi!So, me & my family were using the Family Premium plan since 2016, in the past few weeks Spotify kicked out everyone in my house. I followed previous answers and cancelled the plan, then re-suscribed to it but now I can't invite family members back...

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  • Newbie
  • Hi! So, me & my family were using the Family Premium plan since 2016, in the past few weeks Spotify kicked out everyone in my house. I followed previous answers and cancelled the plan, then r...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Re: Invitees to premium are not being taken to the correct page

When I go to pull up my account to invite my family, it takes me to a blank screen. Is there any actual way to get help from an employee on this site anywhere??? I can't find any numbers to contact someone or a support email address. Very frustrating...

  • Newbie
  • When I go to pull up my account to invite my family, it takes me to a blank screen.  Is there any actual way to get help from an employee on this site anywhere??? I can't find any numbers to c...
  • jeniqua2000
  • Newbie
  • 527 Views
  • 3 replies
  • 2 likes
  • 527 Views
  • 3 replies
  • 2 likes

Kicked out of Family Plan

A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of the family plan. Any advice? I am quite displeased as t...

  • Casual Listener
  • A week or 2 ago, I had keyed in the wrong address on my brother's family plan and contacted Spotify to get it changed back. They said that they have settled the issue, but now I am kicked out of t...
  • Leonardo
  • Roadie
  • 1097 Views
  • 3 replies
  • 0 likes
  • Desktop
    iOS
    Windows
  • 1097 Views
  • 3 replies
  • 0 likes

Spotify Aile Üyelerim silinmiş

Aile üylerim silinmiş. Bu çok rahatsız edici.Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu doğrulayamadık diyor. Çok saçma ve can sıkıcı. Çözüm???

  • Casual Listener
  • Aile üylerim silinmiş. Bu çok rahatsız edici. Tekrar davet kodu gönderiyorum. Eşimin hesabını yeniden bağladım. Oğlumun hesabını bağlayamıyorum. Aynı adreste oturduğunuzu  doğrulayamadık diyor....
  • sncakar
  • Newbie
  • 1469 Views
  • 5 replies
  • 4 likes
  • 1469 Views
  • 5 replies
  • 4 likes

HELP

Hola , spotify no me deja dar de baja mi plan familiar premium . lo que pasa es que di de alta spotify con mi FB pero elimine mi FB y quiero cancelarlo para poder cambiar a un correo . Podrias ayudarme? , no me sale la opcion de cancelar cuenta ni na...

  • Casual Listener
  • Hola , spotify no me deja dar de baja mi plan familiar premium . lo que pasa es que di de alta spotify con mi FB pero elimine mi FB y quiero cancelarlo para poder cambiar a un correo .    ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Solved!! How many devices with family?

Hi, I've understand that with my premium account I can't download music on more than three devices.If I start a Premium for Family account I have three devices for each family member?Thanks Massimiliano

  • Newbie
  • Hi, I've understand that with my premium account I can't download music on more than three devices. If I start a Premium for Family account I have three devices for each family member? Thanks &n...
  • Maxim
  • Spotify Star
  • 1216 Views
  • 1 replies
  • 0 likes
  • 1216 Views
  • 1 replies
  • 0 likes

boleto do spotfy

Ola, ja paguei o boleto do spotfy faz uma semana. Já me mandaram o recibo e ainda não sou premium. o que devo fazer?

  • Newbie
  • Ola, ja paguei o boleto do spotfy faz uma semana. Já me mandaram o recibo e ainda não sou premium. o que devo fazer?
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Set up at family subscription and I need to change the name on this account.

Hi, As we've become frequent users of Spotify in our family, we've decided to set up a Family Account (which I cannot, for the love of god, understand why we haven't done any sooner). As I've been sharing (as in not being able to use it because she a...

  • Newbie
  • Hi,   As we've become frequent users of Spotify in our family, we've decided to set up a Family Account (which I cannot, for the love of god, understand why we haven't done any sooner).&n...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Problem while trying to accept invite for family package

After filling the info about the address, the following messagw apears: 3 - Opa, algo deu errado. Tente de novo. "Something went wrong, please try again." i tried again and the same message keeps showing up.

  • Newbie
  • After filling the info about the address, the following messagw apears:   3 - Opa, algo deu errado. Tente de novo.   "Something went wrong, please try again."   i tried again and...
  • CNels
  • Newbie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

3 - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

zwei unserer Familienmitglieder können die Einladungen zum Family-Account nicht annehmen. Nach Ausfüllen aller persönlichen Informationen kommt dieser Fehler "3 - Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." Seit zwei Stunden, bei ...

  • Casual Listener
  • zwei unserer Familienmitglieder können die Einladungen zum Family-Account nicht annehmen. Nach Ausfüllen aller persönlichen Informationen kommt dieser Fehler "3 - Hoppla! Da ist wohl etwas s...
  • BlubNagel
  • Casual Listener
  • 11209 Views
  • 9 replies
  • 1 likes
  • 11209 Views
  • 9 replies
  • 1 likes

Family Plan Under Wrong Account

When setting up my Family Plan, I mistaked the initial account owner information for an invite and set my son as the primary owner of the account. Is there a way to correct the owner of the family plan?

  • Newbie
  • When setting up my Family Plan, I mistaked the initial account owner information for an invite and set my son as the primary owner of the account. Is there a way to correct the owner of the family plan?
  • Maxim
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Öğrenci indiriminden yararlanmak için karta 10TL attım telefondan yapmaya çalışınca ''dosya seç'' kısmı çalışmadı ve ben kapattım. Eve gelince tekrar yaptım ama kartımdan 6.99 çekilmiş.

  • Newbie
  • Öğrenci indiriminden yararlanmak için karta 10TL attım telefondan yapmaya çalışınca ''dosya seç'' kısmı çalışmadı ve ben kapattım. Eve gelince tekrar yaptım ama kartımdan 6.99 çekilmiş.
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Premium for Family Invitation

Hi - just joined Premium for Family. I pressed the "accept invitation" button. After hitting the buttion I am taken to the subscription and payment screen. Is this correct? Should there be a screen to input the invite code? I feel as if there is some...

  • Newbie
  • Hi - just joined Premium for Family. I pressed the "accept invitation" button. After hitting the buttion I am taken to the subscription and payment screen. Is this correct? Should there be a screen t...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Error al aceptar invitación Plan familiar

Hola, os escribo porque me sacaron de un plan familiar por no confirmar mi cuenta, me han vuelto a enviar el código de invitación pero no me deja acceder, indico mis datos personales y dirección, me sale el siguiente aviso en rojo: "3 - ¡Vaya! Algo n...

  • Newbie
  • Hola, os escribo porque me sacaron de un plan familiar por no confirmar mi cuenta, me han vuelto a enviar el código de invitación pero no me deja acceder, indico mis datos personales y dirección...
  • moeone88
  • Newbie
  • 526 Views
  • 1 replies
  • 0 likes
  • 526 Views
  • 1 replies
  • 0 likes

600 - Oops something went wrong when confirming filled form to join the family

Hello.I encountered the problem when joining the family.Steps: I received e-mail, clicked the button which redirects me to a form. I filled all of the fields (I even verified the fields with the invitation, with or without polish characters) an gets ...

  • Newbie
  • Hello. I encountered the problem when joining the family. Steps: I received e-mail, clicked the button which redirects me to a form. I filled all of the fields (I even verified the fields w...
  • LeoRager
  • Community Legend
  • 836 Views
  • 4 replies
  • 0 likes
  • 836 Views
  • 4 replies
  • 0 likes

Family member not on the Family Premium list

Hi to everyone. I was checking my account on spotify, and I have a family pack. However, one of the members doesn't show up in the list, eventhough she still have access to premium version. How can I update the list in my account, so everyone can sho...

  • Newbie
  • Hi to everyone.   I was checking my account on spotify, and I have a family pack. However, one of the members doesn't show up in the list, eventhough she still have access to premium v...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes