Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25188 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25188 Views
  • 19 replies
  • 0 likes

premium for students webpage keeps loading

HiI am trying to take a premium account for studens from a free account how ever when I click on the page for premium for students the page keeps loading and nothing happens, so I can not fillin my payment details. Does anyone know how to solve this ...

  • Casual Listener
  • Hi I am trying to take a premium account for studens from a free account how ever when I click on the page for premium for students the page keeps loading and nothing happens, so I can not fillin m...
  • Nico
  • Community Legend
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

If I cancel my student subscription, and then reapply for the student subscription later on, will I be able to get it again?

  • Newbie
  • If I cancel my student subscription, and then reapply for the student subscription later on, will I be able to get it again?
  • LordRollin
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Charged twice for nothing

I tried to sign up for a student account today. I got an error that my information could not be verified, but my card was still charged twice! I tried sending a message through your contact form but have received no response. Is there a customer serv...

  • Newbie
  • I tried to sign up for a student account today. I got an error that my information could not be verified, but my card was still charged twice! I tried sending a message through your contact form but ...
  • LordRollin
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but no premium for Student

Anyway i am an idoit. Roughly a month ago, i contacted Spotify when the SAME thing happened. Anyway TLDR, here is what happened.-Had an old sheerid success link that brought me to enter account and credit card details-Asked me to re-verify because so...

  • Visitor
  • Anyway i am an idoit. Roughly a month ago, i contacted Spotify when the SAME thing happened. Anyway TLDR, here is what happened. -Had an old sheerid success link that brought me to enter accoun...
  • MonicaM_Bogota
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Getting money from me even ı didnt sing up

I dont know, I was singing up like student ı gave my card number but it asked me which university I didnt found mine and quit but even if he got my money what can I do?

  • Newbie
  • I dont know, I was singing up like student ı gave my card number but it asked me which university I didnt found mine and quit but even if he got my money what can I do?
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student

HelloI wanna buy a Student Spotify and i put my credit card number and everything then i press ok than i can't press ok because the page is down but Spotify take away 2,5 euro out my creditcard. But i cant put again my credit number and my account is...

  • Casual Listener
  • Hello I wanna buy a Student Spotify and i put my credit card number and everything then i press ok than i can't press ok because the page is down but Spotify take away 2,5 euro out my creditcard. Bu...
  • Erika
  • Roadie
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Discounts for Students or signing for longer periods (eg. 1 year).

I am a student member and have always been a member why am I getting charged $10 for these past two months ?

  • Casual Listener
  • I am a student member and have always been a member why am I getting charged $10 for these past two months ?
  • cf01
  • Casual Listener
  • 340 Views
  • 5 replies
  • 0 likes
  • 340 Views
  • 5 replies
  • 0 likes

Superuser Contribution Want to change to student discount, can I get a refund?

I have been on a student discount subscription for a year now and didn't recieve a notification that I would be charged the full price. Since I am still a student I have now changed my subscription back to having the discount. However, I am still bei...

  • Newbie
  • I have been on a student discount subscription for a year now and didn't recieve a notification that I would be charged the full price. Since I am still a student I have now changed my subscription b...
  • MonicaM_Bogota
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to Student Account

Hello. I would like to change to a student account but I was just charged today for my regular premium account. I would like to speak to someone about updating my account without any breaks in my service. Would it be possible to switch my account to ...

  • Newbie
  • Hello. I would like to change to a student account but I was just charged today for my regular premium account. I would like to speak to someone about updating my account without any breaks in my ser...
  • MonicaM_Bogota
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change Student Accounts

Hi guys, So I've been a premium member for a while and I've recently got the student membership, however I've accidentally linked it to my old Spotify account that I no longer use and doesn't have all my playlists etc on there. I've cancelled the stu...

  • Newbie
  • Hi guys,   So I've been a premium member for a while and I've recently got the student membership, however I've accidentally linked it to my old Spotify account that I no longer use and doesn'...
  • MonicaM_Bogota
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Studenten E-Mail hat sich geändert

Durch einen Uniwechsel hat sich meine Studenten E-Mailadresse geändert. Wie kann ich diese ändern? Es kommt immer die Meldung dass meine Studentenzeit abgelaufen ist, aber ich kann die hinterlegte Mailadresse nicht ändern. Kann mir jemand helfen?

  • Newbie
  • Durch einen Uniwechsel hat sich meine Studenten E-Mailadresse geändert. Wie kann ich diese ändern? Es kommt immer die Meldung dass meine Studentenzeit abgelaufen ist, aber ich kann die hinterlegte Ma...
  • 230 Views
  • 0 replies
  • 1 likes
  • 230 Views
  • 0 replies
  • 1 likes

Student Premium

Hi,Spotify Community! I just want to ask if how can I avail a Student Premium if I don't have a credit card? I'll wait for your response,ppl.

  • Newbie
  •  Hi,Spotify Community! I just want to ask if how can I avail a Student Premium if I don't have a credit card? I'll wait for your response,ppl.
  • justinewin_
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

about charging for premium

Hello I did click by accident on student premium and they charged me 4.99 but then i realised that im not student and bought a real one for 9.99 and spotify just charged me 15€ can you help me get my fiver back im living on earth by the way so that f...

  • Newbie
  • Hello I did click by accident on student premium and they charged me 4.99 but then i realised that im not student and bought a real one for 9.99 and spotify just charged me 15€ can you help me get my...
  • jmdesin892
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Student Premium Enrollment Problem

Hi,I tried to get premium with student discount but it failed.After I have filled the card details and details regarding my university, the sheer id prompted an error and ask me to retry. However, in the mean time I realized that Spotify already char...

  • Newbie
  • Hi, I tried to get premium with student discount but it failed. After I have filled the card details and details regarding my university, the sheer id prompted an error and ask me to retry. Ho...
  • angelicaxc
  • Newbie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Student Discount

Hi-- I'm trying to switch my current account to my student account, but when I go to the page to do so, it get this (see attachment). Basically, it's just a spinning wheel and doesn't load. Can someone help? Thanks

  • Casual Listener
  • Hi-- I'm trying to switch my current account to my student account, but when I go to the page to do so, it get this (see attachment). Basically, it's just a spinning wheel and doesn't load. Can someo...
  • LordRollin
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Superuser Contribution About student subs. Payment error

Hi. I paid but my membership didn't upgrade. I wanna be more spesific, I tried to get premium I paid 6.99 TL , this cost was deducted from my bank account but my membership didnt upgrade. By the way I m from Turkey, in Turkey student membership syste...

  • Newbie
  • Hi. I paid but my membership didn't upgrade. I wanna be more spesific, I tried to get premium  I paid 6.99 TL , this cost was deducted from my bank account but my membership didnt upgrade. By th...
  • JulianA_Bogota
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Studentenrabatt nicht angenommen

Hallo, ich habe mir so eben den Spotify Premium Acount gemacht über meinen Studentenrabatt. Mir wird nun jetzt aber der volle Premium Preis statt den 4,99€ abgezogen, obwohl in meinem Account stand, dass ich Premium Studentenrabatt in Anspruch nehme....

  • Visitor
  • Hallo,   ich habe mir so eben den Spotify Premium Acount gemacht über meinen Studentenrabatt. Mir wird nun jetzt aber der volle Premium Preis statt den 4,99€ abgezogen, obwohl in  meinem ...
  • JulianA_Bogota
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saber si la Universidad de lo hijo está acreditada para el plan universitario

Hola quisiera saber si la Universidad de mi hijo está acreditada para acceder al descuento de universitario Premium Universidad del desarrollo de Santiago de Chile Muchas gracias Elizabeth

  • Newbie
  • Hola quisiera saber si la Universidad de mi hijo está acreditada para acceder al descuento de universitario Premium  Universidad del desarrollo de Santiago de Chile  Muchas gracias  ...
  • JulianA_Bogota
  • Roadie
  • 1262 Views
  • 1 replies
  • 0 likes
  • 1262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hi! I’ve just got the student premium today but it’s still saying I’ve got the free one! I’ve used my email, Id no in receipt to log in but it still comes up free

  • Newbie
  • Hi! I’ve just got the student premium today but it’s still saying I’ve got the free one! I’ve used my email, Id no in receipt to log in but it still comes up free
  • JulianA_Bogota
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Student Discount PayPal

I am a university student and I have to use PayPal because I am not old enough for a credit card where I live yet. After having to pay so much for school it would be nice if i could get a discount on premium. But apparently Spotify has decided that P...

  • Casual Listener
  • ...n premium. But apparently Spotify has decided that PayPal can't be an option for students, yet they allow it for the Family Discount and the regular Premium payment?? Because of this I am forced to p...
  • slimshayd25
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes