Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • akazzzzzz_
  • Visitor
  • 24465 Views
  • 18 replies
  • 0 likes
  • Premium for Students
  • 24465 Views
  • 18 replies
  • 0 likes

Money werent returned back

I canceled my applying process to student discount (twice) after giving my credit card's vitals but money isnt being returned~~my costs: -3,49+-3,49

  • Newbie
  • I canceled my applying process to student discount (twice) after giving my credit card's vitals but money isnt being returned~~my costs: -3,49+-3,49
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Spotify premium account werkt niet?

Ik heb een premium account aangevraagd met studentenkorting. Ik overloop alle stappen zoals gevraagd. ik krijg na alle stappen een melding dat ik zodadelijk een mail krijg die me verder zal helpen. Deze mail heb ik nog niet ontvangen en zit ook nier ...

  • Newbie
  • Ik heb een premium account aangevraagd met studentenkorting. Ik overloop alle stappen zoals gevraagd. ik krijg na alle stappen een melding dat ik zodadelijk een mail krijg die me verder zal helpen. D...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Expend Spotify Student

hi, when i sign in at unidays to expend my spotify the next year, i click send mail (to verify my student account) but there's just a loading icon and nothing happens. What can i do ? (3 days left)

  • Newbie
  • hi,   when i sign in at unidays to expend my spotify the next year, i click send mail (to verify my student account) but there's just a loading icon and nothing happens.   What can i do...
  • shaf-4
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Students

HyI have payed for the students premium and spotify take away the money from my debit card . My school was not in the list so I bought a normal premium and spotify take away the 5 euro too. So spotify tale away 7,5 euro and I woult like a refound or ...

  • Newbie
  • Hy I have payed for the students premium and spotify take away the money from my debit card . My school was not in the list so I bought a normal premium and spotify take away the 5 euro too. So s...
  • JuanCamilo
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

My student discount prescription was ended. I went online and paid for a new student prescription. Will I be charged twice now? I want to make sure I did this right. Is there a number I can call to make sure I don't have two bills on my account?

  • Newbie
  • My student discount prescription was ended. I went online and paid for a new student prescription. Will I be charged twice now? I want to make sure I did this right. Is there a number I can call to m...
  • JuanCamilo
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Country of University not in list

Hi,I am from Austria but study at an English university. Right now I am back in Austria and I tried to use the student discount to get Spotify Premium, but the UK are not in the SheerID verification drop down list. I tried to change my country from A...

  • Newbie
  • Hi, I am from Austria but study at an English university. Right now I am back in Austria and I tried to use the student discount to get Spotify Premium, but the UK are not in the SheerID verifi...
  • Bittencourt
  • Spotify Star
  • 999 Views
  • 3 replies
  • 0 likes
  • 999 Views
  • 3 replies
  • 0 likes

Student discount expired - was charged for regular subscription? HELP!

Hi, My student discount premium subcription expired, and I missed the email reminded me to extend it. Thus, I was charged for a regular monthly subscription ($10.99). However, I just renewed my student discount. Is there any way I could get this $10....

  • Newbie
  • Hi,   My student discount premium subcription expired, and I missed the email reminded me to extend it. Thus, I was charged for a regular monthly subscription ($10.99). However, I just renewed...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify Student changed to normal premium every month

My Spotify student gets changed to 9.99€ premium every month, third month in a row now. I want my money back

  • Newbie
  • My Spotify student gets changed to 9.99€ premium every month, third month in a row now. I want my money back 😞
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Payment Verification, Help please :(

I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this romantic guy P.S. I thought that I could see the paym...

  • Casual Listener
  • I know I have to wait for a couple of days to verify my student account but I need it in next 12 hours. Some affairs of heart... Is there a possibility to speed up this process? Do a favor to this ro...
  • smdshn
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 427 Views
  • 2 replies
  • 0 likes

Plan Universitario

Por que me siguen cobrando spotify premium, si ya tengo el plan universitario?

Captura de pantalla 2017-07-05 a la(s) 17.33.40.png
  • Newbie
  • Por que me siguen cobrando spotify premium, si ya tengo el plan universitario? 
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Solved!! Verspätet Studentenrabatt-Aktualisierung gemacht. Bekomme ich das Geld aus 2 Monaten zurück?

Hallo, ich habe nicht gewusst, dass man sein Studentenrabatt immer wieder neu aktualisieren muss. Jetzt hab ich die letzten 2 Monate 9,99€ gezahlt. Bekomme ich das Geld zurück, wenn ich jetzt die Verlängerung beantragt habe? Vielen Dank,Ramon

  • Newbie
  • Hallo,   ich habe nicht gewusst, dass man sein Studentenrabatt immer wieder neu aktualisieren muss. Jetzt hab ich die letzten 2 Monate 9,99€ gezahlt. Bekomme ich das Geld zurück, wenn ich jetz...
  • Maxim
  • Spotify Star
  • 1580 Views
  • 1 replies
  • 0 likes
  • 1580 Views
  • 1 replies
  • 0 likes

Payment Issue about Student Account

Hello,Today, I was about to buy a student premium account. After I submit my credit card information and I clicked OK, payment is done from my credit card as it must be. Later, I was supposed to submit my student certificate etc. Howeveri in the midd...

  • Newbie
  • Hello, Today, I was about to buy a student premium account. After I submit my credit card information and I clicked OK, payment is done from my credit card as it must be. Later, I was supposed to su...
  • camiquinterol
  • Newbie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Plano Premium ( estudante e premium normal)

Good Morning,I tried to enroll in the premium plan for students but found that I was not approved for this plan, without website information that I was not discounted, but I just saw no credit card and was discounted twice. Please, you need what is d...

  • Visitor
  • Good Morning, I tried to enroll in the premium plan for students but found that I was not approved for this plan, without website information that I was not discounted, but I just saw no credit c...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to student account

Hello!I have a premium account, but as a student of a registered school, i could switch to a student account. Do I have to delete my former account to do so? Thanks!

  • Casual Listener
  • Hello! I have a premium account, but as a student of a registered school, i could switch to a student account. Do I have to delete my former account to do so?   Thanks!  
  • gh_al
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Superuser Contribution live in Usa, study in Europe

Hi!I'm currently living in USA, but studying online in college in Latvia, Europe. I am a legal student, I have ISIC, how can I get a student discount and is it even possible?

  • Newbie
  • Hi! I'm currently living in USA, but studying online in college in Latvia, Europe. I am a legal student, I have ISIC, how can I get a student discount and is it even possible?
  • Alfredo
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account details are wrong, Payed 9,99€ despite of student discount!

Hey Spotify-Team, Currently, I am really disappointed! I verified my student discount over one month ago, but I still needed to pay 9.99€ instead of 4.99€. Furthermore, my account details are totally wrong. My account says that I would still use Spot...

  • Newbie
  • ...ayment of 9.99€ for this month until you have fixed the problems with my account and my students discount. I am wating for your answer. Yours sincerely Nina  
  • Alfredo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount

i applied and spotify took my money from my credit card, but there is something wrong, why they took twice? and when i log in to my account, it's free, help my please

  • Casual Listener
  • i applied and spotify took my money from my credit card, but there is something wrong, why they took twice? and when i log in to my account, it's free, help my please
  • kejt_
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Error purchasing Premium Student with PayPal Germany

Es Erscheint die Fehlermeldung: Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. Hab auch schon Firefox und C...

  • Casual Listener
  • Es Erscheint die Fehlermeldung:   Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwen...
  • Maxim
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount Austria

Hello there,I just started a subscription with a student discount in Austria, I gave my University information and uploaded a document to prove that I attent this Uni. However, I dont have a premium status yes, even though my credit card has been cha...

  • Newbie
  • Hello there,I just started a subscription with a student discount in Austria, I gave my University information and uploaded a document to prove that I attent this Uni. However, I dont have a premium ...
  • JuanCamilo
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Spotify premium

Me hicieron el cobro de Spotify universitario sin embargo no tengo el servicio premium en mi cuenta, sigue apareciendo como free

  • Casual Listener
  • Me hicieron el cobro de Spotify universitario sin embargo no tengo el servicio premium en mi cuenta, sigue apareciendo como free
  • osornios
  • Spotify Star
  • 386 Views
  • 4 replies
  • 1 likes
  • 386 Views
  • 4 replies
  • 1 likes