Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...
Melody
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Luan
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Luan
Canada - premium - iphone 12First of all I've hashed this out with "spotify helps" via twitter for almost two years now, over two accounts, three different iphones, two modems, two "cache cleaning" on Spotify's end, multiple app re-installs and who k...
PlanPremiumDeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueThe date added organizer is working like a Recently played, it keeps messing up the order of my playlist its really annoying, every song i listen gets categorized as if i jus...
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueFor the past few days I have been unable to see some of my playlists. On the spotify android app. As can be seen in my attached pictures, my "DiscW...
I use Spotify Premium on both Windows 10 and OSX, and the changes to the Album view make it a nightmare to use. I typically sort by creator and scroll to what I want. With the recent updates, the Spotify app doesn't load albums until I scroll down, w...
The new Only You is not visible. I've tried all tge hints online and nothing is working.
Hello, I'm trying to add to a collaborative playlist my friend made, but for some reason I can't, I added the playlist to my library, but when I go to add a song to a playlist, it doesn't show up, only "New Playlist" and any I've created show up, doe...
I'm on premium in the UK and this happens across all devices. I find that songs can disappear from the playlists I create. It's happened quite a few times recently and I don't know why.Help please!
I was so excited for spotify you but all I got were genre mixes and decade mixes. If someone could help me fix this I'd really appreciate getting to see all the new info.
Hi folks, ich just klicked through the support page on spotifiy and finally got here to you, the community. I got an issue with the "Browse" button. It just disappeared two weeks ago and i couldnt restore it yet. Is there an possibilty to get it back...
I've seen a LOT of posts now spanning several years about the Radio function now being basically useless for finding new music - I've had the same complaint for a while now, but feel like it's reached new heights. My Radio function, no matter what pl...
Phone Model(Samsung Galaxy A5)Operating System(Android 8.0.0) My Question or IssueHey.So when I'm not at home I usually use Spotify offline and from time to time I create a new playlist.Today was one of these days and with that it's the 3rd time it d...
I'm from France, I got Free Spotify and I use it on Android and on Windows 10.My question is : Will there be a sequel to the Only You experience in the future ?
Just started using the new desktop UI - so far so good! I have one thing though: I already miss the "new releases for you" section that used to be under "Discover" (which appears to have gone away).It appears most of the recommendations under "Discov...
I spent ages on the iOS blocking Rick Astley (and other artists that I hate) when I am not working using a feature called 'Do not play (terrible) artist'. The bug is that when I sit down to listen to music on my home system on my Mac Pro - that it co...
PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueAll my downloaded playlists in my grouped playlists disappeared on my phone. I tried redownloading spotify. They then appeared again but when downloading...
PlanPremiumCountryUsDevicePixel 3aOperating SystemAndroid 11 My Question or IssueI have a rain sounds playlist i listen to while I'm asleep but it's affecting my recommendations. Right now 4 of my 5 recommended playlist are rain sound esque. Somehow ...
PlanPremiumCountryTurkeyDeviceSamsung Galaxy A71Operating SystemAndroid 10 My Question or IssueUsing the latest version (8.6.30.889), when I hit the "Download" button inside a playlist, it just goes missing. Clearing the cache won't help and please d...
Hi: I follow many artists. However, the only options I'm given in the drop-down menu for filtering or sorting are: "Recently Added" and "Creator". There is NO ability to sort artists alphabetically, an option I've seen mentioned in other responses to...
PlanPremiumCountryUKDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or IssueSince the recent Spotify update for premium members I realised songs downloaded to my phone via my Local Files on the PC app were no longer playing.Upon inspectio...
PlanPremium DeviceiPhone 11, Macbook Pro, PCOperating SystemiOS 14.5, macOS 10.15.7, Windows 10 My Question or IssueAfter receiving the home hub update in the beginning of April I had only 2 shortcuts instead of 6 and the shortcuts never changed or u...
